Ratings based on 718 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 May 2024
by A verified traveler
Posted 9 May 2024
Large rooms, nice breakfast, within walking distance to everything. Beautiful historic building
Comment from Hotel Management
9 May 2024 by Team Pestana Amsterdam Riverside, Hotel Management
Dear Jayne,Thank you for your positive review and for choosing Pestana Amsterdam Riverside. We are delighted to hear that you enjoyed our rooms, breakfast, and also the convenience of our location. We appreciate your feedback and look forward to welcoming you back soon.Warm regards,
by A verified traveler
Posted 23 Apr 2024
I really liked this property! It was very central and convenient location wise.
I was a little unlucky during my stay as the fire alarm went off at 1.30am and disturbed my stay, asking us to evacuate and then stopped with no commentary nor did the check out staff mention anything when I checked out. My room was also right on the front on walking level which didn’t make me feel too safe as a woman travelling solo- people could see directly into my room from the street.
Otherwise a lovely hotel
Comment from Hotel Management
2 May 2024 by Team Pestana Amsterdam Riverside, Hotel Management
Dear Harriet,Thank you for your feedback regarding your recent stay at our property. We're glad to hear that you enjoyed the central and convenient location. We apologize for the inconvenience caused by the fire alarm disturbance during your stay. Your safety and comfort are our top priorities, and we regret any anxiety this may have caused. Please rest assured that we will investigate the incident to ensure proper procedures are followed in the future.We appreciate your comments about the room location, and we will take them into consideration for future improvements. Your feedback is valuable to us as we strive to provide the best experience for all our guests.Despite these challenges, we're delighted that you found our hotel lovely overall. We hope to have the opportunity to welcome you back for a more seamless and enjoyable stay in the future.Warm regards,
by A verified traveler
Posted 16 Apr 2024
Comment from Hotel Management
20 Apr 2024 by Pestana Amsterdam Riverside, Hotel Management
Dear Joy,Thank you for taking the time to rate your experience with us. We truly appreciate your perfect score and are delighted to see that you were satisfied with your stay. If you have any additional feedback or if there's anything we can do to further enhance your experience in the future, please don't hesitate to let us know. We look forward to welcoming you back for another wonderful stay.Best regards,
by A verified traveler
Posted 15 Apr 2024
From this property easy to commute.
Comment from Hotel Management
20 Apr 2024 by Pestana Amsterdam Riverside, Hotel Management
Dear Veena,Thank you for taking the time to rate your experience with us. We appreciate your feedback, and we're pleased to see that you were satisfied with your stay. If you have any further comments or suggestions for improvement, please feel free to share them with us. We hope to have the pleasure of welcoming you back in the future.Best regards,
by A verified traveler
Posted 28 Mar 2024
Comment from Hotel Management
31 Mar 2024 by Team Pestana Amsterdam Riverside, Hotel Management
Dear Leslyn,Thank you for choosing to stay with us.We hope to have the opportunity to welcome you back in the future.Warm regards,
by A verified traveler
Posted 28 Mar 2024
Great, out of the way place
Comment from Hotel Management
31 Mar 2024 by Team Pestana Amsterdam Riverside, Hotel Management
Dear William,Thank you for choosing to stay with us and for sharing your feedback. We are glad to hear that you found our location to be great.We appreciate your kind words and hope you had a wonderful time during your stay with us.Warm regards,Team Pestana Amsterdam Riverside
by A verified traveler
Posted 17 Mar 2024
This hotel was fine. Nothing special, and when we tried to make an appointment for the spa, nobody answered the phone or was at the reception desk. It’s also a fairly long walk from most “tourist” spots in Amsterdam. I wouldn’t stay here again.
Comment from Hotel Management
21 Mar 2024 by Team Pestana Amsterdam Riverside, Hotel Management
Dear Ms. Erica,Thank you for taking the time to share your experience with us. We apologize for the inconvenience you encountered while attempting to make a spa appointment and for any inconvenience caused by our location's distance from popular tourist spots in Amsterdam.Your feedback is invaluable to us, and we will use it to improve our services and ensure a more seamless experience for our guests in the future. We regret that we fell short of meeting your expectations and sincerely hope to have the opportunity to regain your trust in the future.Best regards,
by A verified traveler
Posted 14 Mar 2024
Loved the welcome, the room and the service.
Comment from Hotel Management
15 Mar 2024 by Team Pestana Amsterdam Riverside, Hotel Management
Dear Enza,We are thrilled to hear that you loved the warm welcome, the room, and the service provided during your stay. Your satisfaction is our top priority, and we are delighted that we could meet your expectations.Thank you for sharing your positive feedback with us. We look forward to welcoming you back for another wonderful experience in the future.Best regards,
by A verified traveler
Posted 10 Mar 2024
Very helpful staff and the facilities are beautiful!
Comment from Hotel Management
14 Mar 2024 by Team Pestana Amsterdam Riverside, Hotel Management
Dear Ms. Sarah,Thank you for your positive feedback!We're delighted to hear that you found our staff to be very helpful and that you enjoyed the beautiful facilities at our hotel. Ensuring a pleasant and comfortable experience for our guests is our top priority, and we're thrilled that we could meet your expectations.We hope to have the pleasure of welcoming you back soon for another enjoyable stay!Best regards,
