Ratings based on 59 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 May 2024
Mid. Se service is horrible. Plus, the hotel offers you drinks if the house kippers don't go. They will give you a ticket which is worth two drinks but if you go get them the asian waiters from the bar will call you dirty and make fun of you for using the ticket and be rude if you don't order food. Also, you can’t wait for your food in the lobby if you order something through an app, they told us the lobby area is only for waiting for taxis and it closes at 12. Not a great experience overall the customer service sucks.
Comment from Hotel Management
14 May 2024 by Liz, Hotel Management
Dear Jonathan,Thank you for taking the time to share your feedback with us.Frist of all our sincerest apologies for the inconvenience you experienced. We always strive to give the best service to our guests, and we are sorry that we did not meet your expectations. We will make sure we share the feedback with our staff to ensure it does not happen again.We hope to see you again soon to change your expectations.Best regards, LizDesk manager – Nh Amsterdam Leidseplein
by A verified traveler
Posted 11 May 2024
Very comfortable all around with great beds. The tub lip is very high making it somewhat difficult to get in and out but the shower is very nice. Very conveniently located by the Leidseplein.
Comment from Hotel Management
14 May 2024 by Liz, Hotel Management
Dear Larry,Thank you very much for your kind words. We are very happy to know that you had a great experience with us!We hope to welcome you soon.Best regards,LizFront Office
by A verified traveler
Posted 30 Apr 2024
Comment from Hotel Management
2 May 2024 by Mersini - Front Office Manager, Hotel Management
Dear Sudesh,We are happy to see that you had a nice overall stay.We look forward to welcome you back in the near future!Kind regards,Mersini
by A verified traveler
Posted 22 Apr 2024
Excellent room, extremely helpful staff, very high quality breakfast. We will definitely stay here again. If you choose to have a green stay (no room service/sheet and towel changes), you need to request replenishment of the coffee service in your room. But every day you have a green stay the hotel gives you a voucher for a free drink of your choice in the bar. A very nice feature.
Comment from Hotel Management
24 Apr 2024 by Aakriti, Hotel Management
Dear Victoria, Thank you for taking the time to write us a review and for choosing our hotel. Your feedback is really valuable to us and we are glad that you enjoyed your stay with us. We are looking forward to welcome you again in the near future.Warm regards,AakritiFront Office NH Amsterdam Leidseplein
by A verified traveler
Posted 18 Apr 2024
Comment from Hotel Management
14 May 2024 by Liz, Hotel Management
Dear Juan,Thank you for sharing your experience from your recent stayWe are very happy to know that you enjoyed your stay with us. We'd love to welcome you back soon.Best regards,LizFront Office
by A verified traveler
Posted 11 Apr 2024
Happy with our stay, but would have liked to have had a set of drawers etc in the bedroom so as to be able to store smaller articles in and towel rails instead of 2 small door hooks to help dry the bath towels.
Would be very happy to stay at the hotel again.
Comment from Hotel Management
14 Apr 2024 by Maria - NH Amsterdam Leidseplein, Hotel Management
Dear Anna, we are very pleased that you enjoyed the stay at our hotel! thanks for sharing your review with us, we will pass this suggestion to the departments involved, thanks for letting us know, and looking forward to welcoming you once again in the near future.
by A verified traveler
Posted 6 Apr 2024
Excellent location, very easy to get to everything! Liked the option to swap a room clean for a free drink too! Highly recommend!!
Comment from Hotel Management
7 Apr 2024 by Kimberley, Hotel Management
Dear Alysia, thank you so much for this beautiful review, we're happy that it met your expectations. We hope to welcome you again soon! Kind regards, Kimberley
by A verified traveler
Posted 6 Apr 2024
Hotel and room was lovely! The stair well is in desperate need of a revamp though…
Comment from Hotel Management
7 Apr 2024 by Kimberley, Hotel Management
Dear Katie, thank you for taking the time to write this review. We're happy to read that you enjoyed your stay with us. I will pass your feedback about the stairs to the technical department, so they can check what can be done. We hope to welcome you again! Kind regards, Kimberley
by A verified traveler
Posted 24 Mar 2024
Comment from Hotel Management
14 Apr 2024 by Maria - NH Amsterdam Leidseplein, Hotel Management
Dear Lynn, we are very pleased to read you enjoyed your overall stay with us! We are looking forward to welcoming you soon in the near future,Kind regards,
by A verified traveler
Posted 27 Feb 2024 on Hotels
Perfect location and very accommodating staff members,
Comment from Hotel Management
27 Feb 2024 by Nicole, Hotel Management
Dear Maynard, thank you for your nice review! We appreciate it. We hope to see you again soon! Kind regards, Nicole Front Office
