Ratings based on 980 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 May 2024
Everyone was pleasant & informative. Room was beautiful, clean & modern.
Comment from Hotel Management
31 May 2024 by Francis Windt, General Manager, Hotel Management
Dear Renette,Thank you for such a positive review. We are delighted to know that you enjoyed your experience with us and that you appreciated the high standards and quality service which we strive to uphold. It would be our pleasure to have you return on another occasion. Very best wishes,Francis Windt, General Manager, Mercure Hotel Amsterdam City
by A verified traveler from Council Bluffs
Posted 29 May 2024
Dining options were horrible.
Only served buffet and was terribly expensive.
Comment from Hotel Management
31 May 2024 by Francis Windt, General Manager, Hotel Management
Dear Carol, We would like to thank you for this review about your recent experience in our hotel. We are pleased to hear that you found our room cleanliness, hotel condition, and service to meet your expectations and our high standards at Mercure Amsterdam City. However, we regret to hear that our dining options did not align with your preferences. Our aim is to provide a variety of quality options that cater to our guests' tastes, and we do offer an extensive dinner buffet with a selection of salads, cold fish and meat dishes, warm entrées, and desserts, all at a competitive price when compared to other venues in Amsterdam. We understand the importance of dining experiences during your stay and are continually striving to enhance our offerings. We take pride in maintaining our hotel in top condition and ensuring that our service is attentive and responsive to the needs of our guests. We hope to welcome you back. Best wishes,Francis Windt, General Manager, Mercure Hotel Amsterdam City
by A verified traveler
Posted 25 May 2024
This a very nice place to stay. It is an easy walk to catch the train to the Central Station. I would stay here again in a heartbeat.
Comment from Hotel Management
27 May 2024 by Francis Windt, General Manager, Hotel Management
Dear Kevin,Thank you for such a great review. We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards. We look forward to a return visit from you in the future.Best wishes,Francis Windt, General Manager, Mercure Hotel Amsterdam City
by A verified traveler
Posted 21 May 2024
We enjoyed our 2 night stay. It was so quiet we were able to 9 hours. Loved the shower. It was big with great water pressure. Would stay there again.
Comment from Hotel Management
22 May 2024 by Francis Windt, General Manager, , Hotel Management
Dear Robert,Thank you for such a great review. We are delighted to learn that your stay at Mercure Amsterdam City met your expectations and provided you with the peaceful rest you deserved. It's wonderful to hear that our efforts to maintain immaculate room cleanliness and provide top-notch amenities have been recognized. Your compliments about the powerful shower in your room are much appreciated and we're glad it contributed to an invigorating start to your day. Our team takes great pride in ensuring the comfort and satisfaction of our guests, so your feedback is particularly rewarding. We're also pleased that the quietness of our hotel allowed for a restful 9-hour sleep, ensuring you were fully refreshed for the day ahead. We look forward to a return visit from you in the future.Best wishes,Francis Windt, General Manager, Mercure Hotel Amsterdam City
by A verified traveler
Posted 21 May 2024
There are many stairs between the hotel and Metro station. The hotel room have many lights are not working. It is very dark in the room.
Comment from Hotel Management
21 May 2024 by Francis Windt, General Manager, Mercure Hotel , Hotel Management
Dear Ming, We would like to thank you for this review about your recent experience in our hotel. We regret to hear about the challenges you faced with the stairs leading to the metro station. The hotel's proximity to public transportation is generally appreciated, though we understand that accessibility can be a concern for some of our guests. We apologize for the lighting issue you encountered in your room. Our hotel aims to provide a bright and welcoming atmosphere, and we are disappointed to learn that we fell short in this instance. Your comment is being taken seriously and will be addressed with our maintenance team. We take pride in the cleanliness of our accommodations and are concerned to hear that your experience did not meet expectations. Our housekeeping staff works diligently to ensure that all areas of our hotel uphold our high standards. Regarding the amenities, it is our priority to offer a comfortable and well-equipped environment for our guests. We are sorry to hear that you found the amenities to be lacking, and we appreciate your bringing this to our attention. Your satisfaction is important to us and while we regret that some aspects of your stay were not satisfactory, we are committed to providing a high level of service and quality in all we do. We hope to welcome you back. Best wishes,Francis Windt, General Manager, Mercure Hotel Amsterdam City
by A verified traveler from Glasgow
Posted 6 May 2024
We were worried that this hotel was going to be too far out of the city centre but the trains were a quick and easy way to get about.
The hotel amenities were great and we enjoyed a coffee beside the canal each morning before we started our day.
Comment from Hotel Management
7 May 2024 by Francis Windt, General Manager, Hotel Management
Dear Elaine, We would like to thank you for this review about your recent experience in our hotel. It's heartening to know that our location provided convenient access to the city center and that public transport made your travel seamless. We're thrilled you appreciated the amenities and the opportunity to enjoy a morning coffee by the canal - it's certainly a serene way to start the day. Your commendations on our room cleanliness, overall hotel condition, and the attentive service from our team are greatly valued. We take pride in maintaining Mercure Amsterdam City to the highest standards, and it's rewarding to see these efforts reflected in your experience. Furthermore, we're pleased that the amenities in your room contributed to a comfortable and enjoyable stay. Our staff strives to ensure that every guest feels well-cared for, and your review is a wonderful affirmation of their hard work. We hope to welcome you back. Best wishes,Francis Windt, General Manager, Mercure Hotel Amsterdam City
by A verified traveler
Posted 3 May 2024
Hotel was fine for a couple nights. Front desk staff and dining staff should smile more. Not very hospitable.
Comment from Hotel Management
6 May 2024 by Francis Windt, General Manager, Mercure Hotel Amst, Hotel Management
Dear Carin, We would like to thank you for this review about your recent experience in our hotel. We are pleased that you chose Mercure Amsterdam City for your stay. While we are glad you found our hotel suitable for a couple of nights, we regret that some aspects did not fully meet your expectations. Our team strives to provide a warm and welcoming experience for all our guests, and we apologize if we fell short in this regard. We take note of your comments regarding the staff demeanor and assure you that our commitment to hospitality remains unwavering. We are delighted to hear that the room amenities and cleanliness were satisfactory, reflecting our dedication to comfort and quality. Your insights are invaluable to us and we are continuously working to enhance our service and facilities. Rest assured, your comments are being shared with the relevant departments as we endeavor to deliver an even more pleasant and memorable experience on your next visit. We hope to welcome you back. Best wishes,Francis Windt, General Manager, Mercure Hotel Amsterdam City
by A verified traveler
Posted 7 Apr 2024
I didn’t feel comfortable with my stay here . Travelled with two young children , no proper support and not a great stay. I did a non refundable booking , else would not have stepped in . They made me pay additional charges for kids , and staff were impatient and not so polite
Comment from Hotel Management
9 Apr 2024 by Francis Windt, General Manager, Mercure Hotel Amst, Hotel Management
Dear Rohini,Thank you for taking the time to share your feedback.We are pleased to hear that you found the cleanliness of the room to your satisfaction. It is with regret that we read your remarks concerning the hotel's condition and service. We pride ourselves on maintaining the highest standards, but it seems we fell short in your case. Please rest assured that our team is dedicated to providing a welcoming environment, and we sincerely regret any impression of impatience you have experienced. Regarding the room amenities, we aim to offer a comfortable stay with all necessary features, and we are disappointed to learn that these did not meet your expectations. As for the additional charges, our policy is to be transparent with all our guests, and we apologize for any misunderstanding. We understand that traveling with children can require additional support, and we apologize if you felt that was lacking during your stay.We hope we can provide you with an improved stay in the future.Kind regards,Francis Windt, General Manager, Mercure Hotel Amsterdam City
by A verified traveler
Posted 7 Apr 2024
I really enjoyed our stay at the Mercury Amsterdam City Hotel. The hotel was convenient and the staff was very lovely and helpful to my family. The room was perfect for my family and very quiet.
Comment from Hotel Management
8 Apr 2024 by Francis Windt, General Manager, Hotel Management
Dear Brennan,Thank you for such a positive review. We're thrilled to hear that you found our hotel convenient and our staff to be lovely and helpful. It's always a delight to know that our guests appreciate the quietness and comfort of our rooms, ensuring a restful stay for families like yours. We take pride in maintaining our hotel's condition and are pleased that it met your expectations. The positive remarks about our service and the room amenities further motivate us to continue delivering exceptional experiences. Your satisfaction with the cleanliness of your room reflects our commitment to providing a pristine environment for our guests. We look forward to welcoming you back for another memorable experience.Best wishes,Francis Windt, General Manager, Mercure Hotel Amsterdam City
by A verified traveler
Posted 2 Apr 2024
Comment from Hotel Management
4 Apr 2024 by Francis Windt, General Manager, Mercure Hotel Amst, Hotel Management
Beste Isabel,Hartelijk dank voor uw positieve beoordeling. Het doet ons veel plezier dat u tevreden was met uw verblijf bij ons en dat de netheid van de kamer naar wens was. Daar doen we het voor! We kunnen niet wachten u opnieuw te mogen verwelkomen.Met vriendelijke groet,Francis Windt, General Manager, Mercure Hotel Amsterdam City
