Ratings based on 984 Verified Reviews
3.8 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Apr 2024
Very limited amenities, tiny room with a slit window, run down appearance, dreadful breakfast buffet, noise from other room tv, no option for coffee in room except instant powder, cracked tile in shower, . The only good thing was location, but there are plenty of other hotels in that area.
Comment from Hotel Management
30 Apr 2024 by ET, Hotel Management
Dear Barbara,First of all thank you for staying with us and for taking the time to share your experience. I am sorry to hear that you experienced some noise, my apologies for this. Please do not hesitate to contact the reception next time to see if there is anything we can do for you. Nevertheless I am happy to see that you enjoyed your overall stay.We hope to welcome you again. We also shared your review with our staff in order to mention your concerns and to improve constantly.Warm regards, Team Leonardo
by A verified traveler from Los Angeles
Posted 9 Apr 2024
Comment from Hotel Management
30 Apr 2024 by ET, Hotel Management
Dear Andrew,Thank you very much for your review. We are more than happy to hear that you enjoyed your overall stay with us and of course your time in Amsterdam. We are looking forward to welcome you again in our hotel!Warm regards, Team Leonardo
by A verified traveler
Posted 7 Apr 2024
Comment from Hotel Management
30 Apr 2024 by ET, Hotel Management
Dear Nancy,Thank you very much for your review. We are more than happy to hear that you enjoyed your overall stay with us and of course your time in Amsterdam. We are looking forward to welcome you again in our hotel!Warm regards, Team Leonardo
by A verified traveler
Posted 14 Mar 2024
Nice to have the elevator to get bags to and from the room. Stairs were convenient after bags were placed in room! Walkable to what we wanted to see and the trams/trains were easy and accessible
Comment from Hotel Management
17 Mar 2024 by ET, Hotel Management
Dear MarkThank you very much for your review. We are more than happy to hear that you enjoyed your overall stay with us and of course your time in Amsterdam. We are looking forward to welcome you again in our hotel!Warm regards, Team Leonardo
by A verified traveler
Posted 7 Jan 2024
Great location, easy access to all attractions.
Comment from Hotel Management
9 Jan 2024 by Team Leonardo City Center, Hotel Management
Dear LouThank you very much for your review. We are more than happy to hear that you enjoyed your overall stay with us and of course your time in Amsterdam. We are looking forward to welcome you again in our hotel!Warm regards, Team Leonardo City Center
by A verified traveler
Posted 4 Jan 2024
Great stay. Breakfast gets very crowded. Get there early.
Comment from Hotel Management
13 Feb 2024 by Team Leonardo , Hotel Management
Dear Julian,Thank you very much for your review. We are more than happy to hear that you enjoyed your overall stay with us and of course your time in Amsterdam. We are looking forward to welcome you again in our hotel! Warm regards,
by A verified traveler
Posted 29 Nov 2023
Location was great! Able to walk or take the tram easily. We liked the number of cozy restaurants near by. Staff was friendly, only slight minus was we tried to check in a bit earlier but couldn’t. Our morning arrival with 9 hours jet lag was tiring.
Comment from Hotel Management
7 Dec 2023 by Team Leonardo , Hotel Management
Dear Patrice,Thank you very much for your great review. We are very grateful that we could welcome you in our Hotel. It is always nice to get such a great review like this that is a nice motivation for our whole team. We would be delighted to welcome you again and to be your host. We wish you all the best and hope to see you soon! Warm regards,
by A verified traveler
Posted 28 Oct 2023
Very friendly staff, great location and room was very clean.
Comment from Hotel Management
2 Nov 2023 by Leonardo, Hotel Management
Dear Renata , Thank you very much for your great review. We are very grateful that we could welcome you in our Hotel. It is always nice to get such a great review like this that is a nice motivation for our whole team. We would be delighted to welcome you again and to be your host. We wish you all the best and hope to see you soon! Warm regards, Team Leonardo
by A verified traveler
Posted 11 Oct 2023
Everything was excelent)
Comment from Hotel Management
12 Oct 2023 by Team Leonardo , Hotel Management
Dear Dmitro,Thank you very much for your review. We are more than happy to hear that you enjoyed your overall stay with us and of course your time in Amsterdam. We are looking forward to welcome you again in our hotel! Warm regards,
by A verified traveler
2 star Maybe in Amsterdam!
Posted 9 Oct 2023 on HotelsHotel staff was amazing, especially the lady in the breakfast area first rate and a very hard worker. Condition of hotel for the Leonardo Chain was terrible! Carpet and floors in terrible condition! Way overpriced for size of room. Location was excellent/ Breakfast was worth it! Room tiny!
So many excellent choices in Amsterdam!
Staff amazing!
Clean up the hotel!
Comment from Hotel Management
12 Oct 2023 by Team Leonardo, Hotel Management
Dear Andrew, Thank you so much for your open and constructive review. We are happy that you felt comfortable with the staff and thank you for your nice words regarding our staff. We regret that you were not happy with the condition of our hotel, we are sorry about that. We will share the feedback with the management to improve this in the future. We would be delighted to welcome you again and we wish you all the best. Kind regards
