Ratings based on 983 Verified Reviews

3.8 out of 5
99% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted 24 Apr 2024
Warm and comfortable. Pizza machine in reception area very good idea. Very close to tram station for easy access to Amsterdam town. Breakfast ok but no toaster. No hot food available. No English tv channels.
5 out of 5
by A verified traveler

Posted 9 Apr 2024
Friendly staff very clean rooms and good continental breakfast
Comment from Hotel Management
20 Apr 2024 by Team Ibis Budget Amsterdam City South, Hotel Management
Dear Jamie, We would like to thank you for this review about your recent experience in our hotel.We're thrilled to hear that our team's hospitality contributed to a pleasant stay and that our breakfast offerings were to your satisfaction. It's also rewarding to know that the rooms provided a clean and comfortable environment for your visit. We appreciate your recognition of these aspects of our service. Regarding your concern about room cleanliness, we truly regret that this aspect did not meet your expectations. We maintain high standards of cleanliness and hygiene, and we're sorry for any oversight in this area. We have taken your feedback seriously and will reinforce our efforts to ensure all guests enjoy a spotless and welcoming environment.We hope to welcome you back. Best wishes,Team Ibis Budget Amsterdam City South
3 out of 5
by A verified traveler

Posted 16 Mar 2024
Clean
Comment from Hotel Management
17 Mar 2024 by Team Ibis Budget Amsterdam City South, Hotel Management
Dear Guest,Thank you for your feedback.We are glad that the high standards we set ourselves met your expectations.We look forward to welcoming you back on a future trip.Best regards.Team Ibis Budget Amsterdam City South
5 out of 5
by A verified traveler

Posted 12 Feb 2024
Good Value for Money
Comment from Hotel Management
13 Feb 2024 by Team Ibis Budget Amsterdam City South, Hotel Management
Dear Jonathan,Thank you for taking the time to review your recent stay.We're thrilled to hear that you found great value during your stay and appreciated the impeccable cleanliness of your room and the overall condition of our establishment.We look forward to welcoming you again. Best regards,Team Ibis Budget Amsterdam City South
4 out of 5
by A verified traveler

Posted 9 Feb 2024
Comment from Hotel Management
13 Feb 2024 by Team Ibis Budget Amsterdam City South, Hotel Management
Dear Sylwester, Thank you for this feedback concerning your recent visit.It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We look forward to seeing you again in the future.Best regards,Team Ibis Budget Amsterdam City South
1 out of 5
by A verified traveler

Pillow smell and room had no place to put suitcase

Posted 10 Jan 2024 on Hotels
Budget = smaller than a college dorm .
Comment from Hotel Management
13 Feb 2024 by Team Ibis Budget Amsterdam City South, Hotel Management
Dear Guest,Thank you for taking the time to provide this feedback.We appreciate your acknowledgement of the various room sizes we offer to accommodate our guests' needs. We aim to provide options that cater to different preferences and requirements. We are concerned to hear about your experience regarding the room's cleanliness and the absence of a dedicated space for luggage. Our housekeeping team follows stringent cleanliness protocols, and we regret that we did not meet your expectations in this instance. As for the space to place a suitcase, we understand this can be an inconvenience and will consider your feedback for future improvements. Had we been informed of your concerns while on-site we would have been happy to look for a solution.We hope that the other amenities in the room, such as the Sweet Bed by Ibis and the double-glazed windows, contributed positively to your comfort during your stay.We hope to see you again in the future. Kind regards,Team Ibis Budget Amsterdam City South
5 out of 5
by A verified traveler

Posted 8 Jan 2024 on Hotels
Comment from Hotel Management
12 Jan 2024 by Team Ibis Budget Amsterdam City South, Hotel Management
Dear Jonathan,Thank you for this positive review.We do our best to ensure that guests feel welcome and it is very rewarding to read that you enjoyed your stay and appreciated the quality of our services.The entire team look forward to welcoming you back for a future visit.Kind regards,Team Ibis Budget Amsterdam City South
2 out of 5
by A verified traveler

Posted 6 Jan 2024
The room i selected turned out to be small and had no furniture or closets which you dont always get the best photos to see that. I never thought that was a thing. We just wanted a decent priced hotel room with a bed for my spouse and I and one for our child. That is hard to find in Europe. The key card had to be inserted into a device on the wall in order to keep the lights on when leaving. They didn't have washcloths at all but I bring my own because they are soft and Iknow most hotel towels are not. When i tried to get fresh towels from the front desk they didn't have a handtowel. We didn't want housekeeping to come in while we were there so i had to go to the front desk for everything as there was no phone in the room either. The only "chair" was this plastic stool thing and it was in the way so I put it under the sink. The shower is small as is the bathroom. The breakfast should have been free because they really don't give you anything better than hotels that offer free breakfast and you don't get anything warm. No toaster for the bread but 3 coffee makers. We ended up paying more because of the tourist tax and the parking. You can't drive anywhere once you park your car so no driving down the street for a late night pizza or gasing up before you leave.
Comment from Hotel Management
13 Feb 2024 by Team Ibis Budget Amsterdam City South, Hotel Management
Dear Richard,Thank you for sharing your review.It's a pleasure to hear that you found our hotel to be well-priced and that the room configuration suited your family's needs, providing a comfortable sleep space for you and your child. We are also glad that you brought your own washcloths for personal comfort, as we understand our guests have unique preferences. We acknowledge your remarks regarding the room size and absence of certain furniture. Our rooms are designed to be compact and functional, reflecting our brand's commitment to simplicity and affordability. We regret to hear that the room amenities did not meet your expectations. For future stays, we would like to note that we have a range of room sizes available, and while we do not provide in-room phones, our 24-hour front desk is always ready to assist with any requests. Concerning breakfast, we strive to offer a variety of options and will consider your comments as we continuously aim to improve our services. It is important to us that guests feel the value in the offerings provided. As for the parking fee, we do provide a private parking space at a competitive rate for the area, and we apologize if this was not to your satisfaction. We sincerely regret any inconvenience you may have experienced with the parking situation. Had you notified the reception about these issues, we would have been more than willing to make every effort to assist you promptly. Additionally, we want to clarify that you are welcome to exit and re-enter the parking facility at your convenience, utilizing the same ticket provided by the machine upon entry. We validate the ticket based on the number of nights you've paid for. We apologize for any confusion surrounding the parking arrangement and appreciate your understanding. If there's anything else we can do to enhance your stay, please don't hesitate to let us know.We hope you will consider staying with us again in the future. With very best wishes for the New Year!Team Ibis Budget Amsterdam City South
5 out of 5
by A verified traveler

Posted 5 Jan 2024
Comment from Hotel Management
13 Feb 2024 by Team Ibis Budget Amsterdam City South, Hotel Management
Dear Adam,Thank you for this positive review of your stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you for another pleasant stay. Best wishes,Team Ibis Budget Amsterdam City South
4 out of 5
by A verified traveler

Posted 24 Dec 2023
Clean and welcoming. A way out of the centre but right next to the tram so that was ok.
Comment from Hotel Management
24 Dec 2023 by Team Ibis Budget Amsterdam City South, Hotel Management
Dear Lisa,Thank you for taking the time to share your feedback.It's wonderful to hear that our cleanliness standards and welcoming atmosphere stood out during your stay. Being situated conveniently next to the tram ensures that our guests can enjoy easy access to the city center, and we're glad you appreciated this aspect of our location. We understand the importance of maintaining a pristine environment and offering top-notch service, and we're delighted that we were able to meet your expectations in these areas. Your kind words are a testament to the dedication of our team to provide a comfortable and enjoyable experience for all our guests.We hope to welcome you back again.Best regards,Team Ibis Budget Amsterdam City South