Ratings based on 1,097 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
3.8 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Apr 2024
We stayed at this hotel for a night. We picked this hotel mainly for its proximity to the train station.
Comment from Hotel Management
30 Apr 2024 by Natasa Duricic, Operations Manager, Hotel Management
Dear Maria Ella,Thank you for such a positive review.We are pleased you had a good experience and are glad our convenient location helped you make the most of your time with us.It would be our pleasure to have you return on another occasion. Very best wishes,Natasa Duricic, Operations Manager
by A verified traveler from Moose Jaw
Posted 24 Apr 2024
The room felt like it was a walk in closet. My state on the cruise that I was on previous to booking in was larger. The price was high considering the room size
Comment from Hotel Management
26 Apr 2024 by Natasa Duricic, Operations Manager, Hotel Management
Dear Lori, We would like to thank you for this review about your recent experience in our hotel.We are pleased to learn that you found our service to be excellent and that you appreciated the cleanliness and condition of our hotel.However, we regret that you found the room size smaller than expected. We aim to provide a cozy and efficient space, and we understand that preferences on room size can vary. For future visits, you may consider our larger rooms, which offer additional space for a more comfortable experience. Regarding your concerns about the price, please know that our rates are competitive within the Amsterdam city centre area, and we strive to offer the best value for our amenities and location.It is encouraging to know that our commitment to service was reflected during your stay. Our staff takes great pride in offering a welcoming and helpful environment for all our guests.We hope to welcome you back. Best wishes,Natasa Duricic, Operations Manager
by A verified traveler
Posted 24 Apr 2024
Very close to Amsterdam Central. Room was small, but, clean.
Comment from Hotel Management
30 Apr 2024 by Natasa Duricic, Operations Manager, Hotel Management
Dear Tammy, We would like to thank you for this review about your recent experience in our hotel.We are delighted to hear that our location close to Amsterdam Central Station met your travel needs, making your stay convenient and accessible.While we understand that you found the room to be small, we would like to point out that our cosy rooms are designed to maximize space and ensure comfort within the city centre where space is at a premium. We take pride in maintaining clean rooms and are pleased that this was reflected during your visit. It is also gratifying to know that the condition of our hotel and the service provided by our team met your expectations, as we strive for excellence in these areas.The positive aspects of your experience, such as our attentive service and the overall condition of our hotel, are what we aim for every guest to enjoy. At ibis Amsterdam Centre, we consistently focus on delivering quality experiences, and your comments affirm our commitment to this goal.We hope to welcome you back. Best wishes,Natasa Duricic, Operations Manager
by A verified traveler
Posted 22 Apr 2024
The location was excellent. The rooms were very small. The food at breakfast was adequate but often missing various items. Just pizza and pasta on offer in the evening. Overall a good base but of an average standard.
Comment from Hotel Management
26 Apr 2024 by Natasa Duricic, Operations Manager, Hotel Management
Dear Susan, We would like to thank you for this review about your recent experience in our hotel.We are delighted to hear that you found our location to be excellent, as we strive to offer convenience to all our guests with our central positioning.However, we regret to hear that the size of our rooms did not meet your expectations. Our cozy rooms are designed to be compact and efficient, and we also provide options for larger rooms that might better accommodate your preferences for future visits. Regarding the breakfast, we apologize if at times it did not fully meet your satisfaction. We constantly aim to provide a variety of choices and will look into restocking items more promptly. While our evening dining options are focused on a selection of pizzas, we aim to provide a convenient choice for our guests after a day of exploring the city. We take your comments seriously and will consider expanding our menu to add more variety.In terms of service and amenities, we are sorry that these aspects did not entirely meet your expectations. Our team is dedicated to providing a high level of service, and we will reinforce our efforts to ensure a more enjoyable experience. The condition of the hotel is something we work diligently to maintain, and your comments will aid us in our ongoing improvements.We are pleased, however, that you found the room cleanliness to be satisfactory. We take pride in our daily housekeeping services, and it is rewarding to know that this aspect of our hotel met your standards.We hope to welcome you back. Best wishes,Natasa Duricic, Operations Manager
by A verified traveler
Posted 21 Apr 2024
I liked everything and will recommend it to my friends
Comment from Hotel Management
26 Apr 2024 by Natasa Duricic, Operations Manager, Hotel Management
Dear Marina,Thank you for such a positive review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.It would be our pleasure to have you return on another occasion. Very best wishes,Natasa Duricic, Operations Manager
by A verified traveler
Posted 21 Apr 2024
Very convenient next to the central station and also ferries to cross over to North side to pick up tours.
Comment from Hotel Management
26 Apr 2024 by Natasa Duricic, Operations Manager, Hotel Management
Dear Julianne,Thank you for such a positive review.It is always a pleasure to receive positive feedback from our guests and we are glad that our location in proximity to public transport was ideal for you.It would be our pleasure to have you return on another occasion. Very best wishes,Natasa Duricic, Operations Manager
by A verified traveler
Posted 21 Apr 2024
Excelente ubicación al lado de la estación central. Construcción justo frente al hotel. Personal muy bueno y servicial. Habitaciones y baño pequeñas .
Comment from Hotel Management
26 Apr 2024 by Natasa Duricic, Operations Manager, Hotel Management
Estimado huésped, Gracias por elegir ibis Amsterdam Centre para su estancia en nuestra ciudad.Nos complace saber que encontró nuestra ubicación junto a la estación central conveniente para sus necesidades de viaje.Lamentamos que las obras de construcción en frente del hotel hayan podido afectar su experiencia; entendemos que esto puede ser molesto y apreciamos su comprensión mientras la ciudad realiza mejoras en las calles circundantes. Nos enorgullece enormemente que nuestro personal haya dejado una impresión positiva gracias a su excelente servicio.Entendemos que el tamaño de las habitaciones y los baños pueden no cumplir con las expectativas de todos nuestros huéspedes. Nuestros cuartos acogedores están diseñados para maximizar el espacio y la funcionalidad, y aunque son compactos, están equipados con todas las comodidades necesarias, como se destaca en nuestros servicios de habitación, para asegurar una estancia confortable. Nos disculpamos si la limpieza de su habitación no reflejó nuestros altos estándares y aseguramos que tomamos muy en serio la higiene y el mantenimiento de nuestras instalaciones.Tomamos nota de sus comentarios para intentar mejorar nuestros servicios y nos gustaría mucho que nos concediera una segunda oportunidad.Un cordial saludo,Natasa Duricic, Operations Manager
by A verified traveler
Posted 18 Apr 2024
Great hotel. Great staff.
Comment from Hotel Management
20 Apr 2024 by Natasa Duricic, Operations Manager, Hotel Management
Dear Guest, Thank you for this great review.We are delighted to learn that you appreciated the impeccable cleanliness of our rooms, reflecting our high housekeeping standards at ibis Amsterdam Centre. It is also heartening to know that the condition of our hotel met your expectations, following our latest renovations in 2021. Our team strives to provide exceptional service, and your acknowledgment of their efforts is greatly valued.Thank you once again for your kind words, and please consider ibis Amsterdam Centre your home away from home whenever you are in Amsterdam.We look forward to welcoming you back soon. Kind regards,Natasa Duricic, Operations Manager
by A verified traveler
Posted 18 Apr 2024
Great location making it easy to get around Amsterdam as it is next to the central station, lots of construction works when we visited but didn’t make much of a disruption. Bar, breakfast and on-site convenience shop were lovely and the decor was nice. Staff were a little abrupt and when we couldn’t check into our room earlier they weren’t very forthcoming with when it would be available.
Comment from Hotel Management
20 Apr 2024 by Natasa Duricic, Operations Manager, Hotel Management
Dear Freya, We would like to thank you for this review about your recent experience in our hotel.We are delighted to hear that our central location next to the train station was convenient for your travels around Amsterdam.While we are pleased that the ongoing city improvements did not cause significant disruption to your stay, we sincerely apologize for any perceived abruptness from our staff. Our team is trained to ensure that every guest feels welcome and supported, and we regret that we did not meet this standard for you. Regarding the timing of room availability, our check-in process begins at 3PM, although we understand the eagerness to settle in upon arrival. We strive to accommodate early check-ins when possible, and we regret any inconvenience caused by the wait.Your commendation of our bar, breakfast, and on-site shop is much appreciated, as we aim to provide a variety of amenities for a pleasant stay. The modern and colorful decor is indeed a point of pride for us, and we are glad it resonated with you. Lastly, we are taking your comments about room cleanliness very seriously and will ensure rigorous standards are upheld to provide a comfortable and welcoming environment for all our guests.We hope to welcome you back. Best wishes,Natasa Duricic, Operations Manager
by A verified traveler
Posted 17 Apr 2024
Central location. We took the train from the airport and walked to the hotel. Easy. Numerous choices for restaurants all within walking distance.
Hotel was basic but comfortable. Staff were helpful and knowledgeable.
Comment from Hotel Management
20 Apr 2024 by Natasa Duricic, Operations Manager, Hotel Management
Dear Barry,Thank you for such a great review.We're delighted to hear that our central location and easy access from the airport contributed positively to your experience. It's wonderful to know that the variety of dining options available within walking distance met your expectations and added convenience to your stay.We regret to hear your sentiments regarding room cleanliness. Please rest assured that maintaining a high standard of cleanliness is a top priority for us, and we have daily housekeeping in place to ensure our guests' comfort and satisfaction.Moreover, we are glad that you found ibis Amsterdam Centre to be comfortable and our staff to be both helpful and knowledgeable. These aspects are indeed fundamental to our ethos of guest service excellence.We look forward to a return visit from you in the future.Best wishes,Natasa Duricic, Operations Manager
