Ratings based on 580 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Overland Park
Posted 20 Apr 2024
The lofted room was wonderful. Location was great.
Comment from Hotel Management
30 Apr 2024 by Marine, Hotel Management
We sincerely appreciate your feedback and are delighted to learn that you found our loft room to be wonderful and our location to be great. Providing exceptional experiences is at the core of our mission, and it's gratifying to know that we succeeded in meeting your expectations. Your kind words serve as motivation for our team to continue delivering excellence in hospitality. We look forward to the opportunity of hosting you again in the near future
by A verified traveler
Posted 20 Apr 2024
inconvenient
Comment from Hotel Management
30 Apr 2024 by Marine, Hotel Management
Thank you for sharing your feedback with us. We regret to hear that your experience was inconvenient. We value your perspective and would appreciate any specific details you can provide to help us address any shortcomings and improve our service. Your satisfaction is important to us, and we hope to have the opportunity to exceed your expectations in the future. Please don't hesitate to reach out to us directly if there's anything further we can do to enhance your experience.
by A verified traveler
Posted 6 Apr 2024
Pleasantly surprised by this city centre hotel
Friendly atmosphere, great location, very helpful staff, and a very nice clean, fresh, and varied breakfast option- overall an enjoyable stay
Comment from Hotel Management
30 Apr 2024 by Marine, Hotel Management
Thank you so much for sharing your experience with us! We're absolutely thrilled to hear that you had an excellent stay. Your satisfaction is what we strive for, and it's wonderful to know that we met your expectations. While we're delighted that you enjoyed your time with us, we're sorry to hear about the cleanliness issue you encountered in the Amsterdam streets. Your feedback is incredibly valuable to us, and we'll certainly pass it along to the appropriate authorities to address. We genuinely appreciate your input, and we can't wait to have the pleasure of welcoming you back for another fantastic stay in the future
by A verified traveler
Posted 4 Apr 2024
Excellent stay, but cleanliness of the Amsterdam streets is poor
Comment from Hotel Management
30 Apr 2024 by Marine, Hotel Management
Your fantastic review has truly brightened our day! We're deeply appreciative of your kind words and thrilled to have provided you with such a delightful surprise during your stay. Hearing that you found our hotel to be friendly, conveniently situated, and our staff exceptionally helpful warms our hearts. We take immense pride in upholding high standards of cleanliness and freshness, and it's wonderful to know that our breakfast options were to your liking. Your feedback motivates us to continuously strive for excellence, and we eagerly anticipate the opportunity to host you again for another memorable stay!”
by A verified traveler from Seattle
Posted 2 Apr 2024
I’ve been to Amsterdam a lot and was a little apprehensive booking a hotel so close to the train station. I expected to be somehow disappointed, but I wasn’t. As it turned out, the rooms were beautiful, spacious and modern, and the staff was a joy. It exceeded all expectations, and therefore had the benefit of being close to everything with none of the usual downsides. It was serene and delightful. This will be my hotel of choice anytime visiting AMS.
Comment from Hotel Management
30 Apr 2024 by Marine, Hotel Management
Your feedback fills us with genuine delight! We're ecstatic to learn that your stay exceeded your expectations in every regard. It's truly gratifying to hear that despite any initial reservations, you found our hotel to be a delightful surprise. We're pleased to hear that you appreciated the beauty, spaciousness, and modern amenities of your room, as well as the exceptional service provided by our staff. Your description of experiencing the convenience of our location without encountering any drawbacks is truly appreciated. We're deeply honored to be your preferred hotel in Amsterdam, and we eagerly anticipate the opportunity to welcome you back for another exceptional stay!
by A verified traveler
Posted 28 Mar 2024
Lovely boutique hotel near to Amsterdam Centraal train station. Well appointed room despite allegedly being one for the smaller ones. Great breakfast with lots of options including freshly made omelette. We did have to queue for 10 minutes at check in but that was due to a larger group ahead. That said it would be helpful if we could pre check in as it is a laborious process using their iPad. Minor quibble. We will be back.
Comment from Hotel Management
29 Mar 2024 by Team Hotel MAI Amsterdam, Hotel Management
Dear Lee, Thank you very much for taking the time to leave us such a positive review! We're thrilled to hear that you had a lovely stay at our boutique hotel near Amsterdam Centraal train station and that you found your room well-appointed despite its size. It's great to know that you enjoyed our breakfast options, especially the freshly made omelette. We apologize for the 10-minute wait during check-in due to a larger group ahead of you. Your feedback about pre-check-in is duly noted, and we'll explore ways to improve the process. We're grateful for your understanding and patience and look forward to the pleasure of welcoming you back on your next visit to Amsterdam!With regards, Team Hotel MAI Amsterdam
by A verified traveler
Posted 23 Mar 2024
Hotel is in a great location. In walking distance to most attractions. It is less than a five minute walk from Amsterdam Centraal Train Station, Metro, and trams.
Comment from Hotel Management
29 Mar 2024 by Team Hotel MAI Amsterdam, Hotel Management
Dear Dawn, Thank you for your positive review! We're delighted to hear that you found our hotel's location convenient and accessible. Being within walking distance to most attractions and less than a five-minute walk from Amsterdam Centraal Train Station, Metro, and trams is indeed a great advantage for our guests. We're glad that you enjoyed the convenience of our central location and we hope to welcome you back again soon for another enjoyable stay!With kind regards, Team Hotel MAI Amsterdam
by A verified traveler
Posted 21 Mar 2024
This hotel is in a fantastic location, 5 mins from central station, 2mins from china town, 5 mins from red light district and 10mins from dam square. It was excellent, had everything you needed, breakfast was well stocked and enjoyable. Decor in hotel is really well done too. Would definitely stay again!
Comment from Hotel Management
22 Mar 2024 by Team Hotel MAI Amsterdam, Hotel Management
Dear Melanie, Thank you so much for your glowing review! We're thrilled to hear that you enjoyed our prime location and found it convenient for exploring the city. It's wonderful to know that you found everything you needed during your stay and that you appreciated our well-stocked and enjoyable breakfast. We take pride in our attention to detail, including the decor, and we're delighted that it contributed to your positive experience. We can't wait to welcome you back for another excellent stay in the future!Kind regards, Team Hotel MAI Amsterdam
by A verified traveler
Posted 19 Mar 2024
Comment from Hotel Management
30 Apr 2024 by marine, Hotel Management
Your fantastic review has truly brightened our day! We're deeply appreciative of your kind words and thrilled to have provided you with such a delightful surprise during your stay. Hearing that you found our hotel to be friendly, conveniently situated, and our staff exceptionally helpful warms our hearts. We take immense pride in upholding high standards of cleanliness and freshness, and it's wonderful to know that our breakfast options were to your liking. Your feedback motivates us to continuously strive for excellence, and we eagerly anticipate the opportunity to host you again for another memorable stay!
by A verified traveler
Posted 12 Mar 2024
Friendly staff. Not the cleanest and doesn’t rise to the expectations suggested by the reviews.
Comment from Hotel Management
22 Mar 2024 by Team Hotel MAI Amsterdam, Hotel Management
Dear Lavi, Thank you for sharing your feedback with us. We're pleased to hear that you found our staff friendly; however, we're sorry to learn that your experience regarding cleanliness did not meet your expectations or align with what you anticipated based on reviews. Maintaining a clean and comfortable environment for our guests is a top priority for us, and we take your comments seriously. We will address this matter with our housekeeping team to ensure that we uphold the highest standards of cleanliness throughout the hotel. We appreciate your honesty and hope to have the opportunity to welcome you back in the future, where we can demonstrate our commitment to providing an exceptional experience.Kind regards, Team Hotel MAI Amsterdam
