Ratings based on 853 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Sunnyside
Posted 28 Apr 2024
CityDen offers a great accomodation within 20 minutes from the tourist destinations within Amsterdam. I would definitely return to the aparthotel if I return back with the family.
by A verified traveler
Posted 27 Apr 2024
Cleaning service was not daily. Location is good. Nearby tram station. Hotel is modern.
by A verified traveler
Posted 12 Apr 2024
I was not sure if the sheets had been cleaned or changed before we arrived. They were smelly.
Comment from Hotel Management
17 Apr 2024 by Arno Bracke, Hotel Management
Dear Matthew,Thanks for taking the time to share your experience with us.We're truly sorry to hear that your room wasn't up to par during your stay. Providing a clean and comfortable environment is a top priority for us, and we regret that we fell short of your expectations in this instance.Please rest assured that we have addressed this matter with our housekeeping team to prevent such occurrences in the future. Your feedback is invaluable to us as it helps us improve our services and maintain the highest standards for our guests.We appreciate your honesty and hope you'll give us another chance to make it right on your next visit.Best regards,Arno BrackeSenior Guest Service Manager
by A verified traveler
Posted 8 Apr 2024
Absolutely loved this Aparthotel, our room was lovely and the area was quiet with great connections into the centre
Comment from Hotel Management
13 Apr 2024 by Elise, Hotel Management
Dear Kim, thank you lots for this great review! We were so happy to have you stay with us so it is fantastic to hear that we could meet your expectations. We cannot wait to see you again here!Kind regards, EliseSupervisor Cityden Zuidas
by A verified traveler
Posted 8 Apr 2024
My family of three have a nice stay at Cityden. The tram station nearby connected us to the city with a more reasonable accommodation fee.
Comment from Hotel Management
13 Apr 2024 by Elise, Hotel Management
Dear Stella, Amazing to hear that you have had such a nice stay with us. We were pleased to have you stay with us was great since we always strive for the highest guest satisfaction. We hope to welcome you again soon!Kind regards, EliseSupervisor Cityden Zuidas
by A verified traveler
Posted 7 Apr 2024
by A verified traveler
Posted 4 Apr 2024
Bit too far out of the city. Nice and clean. Beds are fancy but very inconvenient to get into.
Check in is a mess and long (probably country specific). Random advance charging for parking even if we had no car.
Comment from Hotel Management
13 Apr 2024 by Elise, Hotel Management
Dear Tamas, thank you for your stay with us. We appreciate your feedback since we are constantly trying to improve our services and facilities. We will communicate this to the relevant departments. Regarding parking, this is something that should not be charged in case you do not use this. We are extremely sorry for this miscommunciation and do not want to charge you for services you did not use. Please feel free to reach out to us to talk about this situation. We hope to hear from you and thank you again for your review. Kind regards, EliseSupervisor Cityden Zuidas
by A verified traveler
Posted 26 Mar 2024
Comment from Hotel Management
17 Apr 2024 by Arno Bracke, Hotel Management
Dear Aleks,Thank you for sharing your feedback with us!We're delighted to hear that you had a comfortable and enjoyable stay with us. Your positive experience means the world to us, and we hope to have the pleasure of welcoming you back to our hotels in the future.Best regards,Arno BrackeSenior Guest Service Manager
by A verified traveler
Posted 15 Mar 2024
Overall our stay was excellent. We enjoyed having a bar/restaurant right in the building. The room was clean and very spacious despite being a studio. The welcome package of dish tabs and other goodies was a nice touch. Staff was friendly and helpful. The beds were very comfortable . The only negative is that the pillows were so large in size, it made them uncomfortable. Great option if you don’t mind commuting to Amsterdam central.
Comment from Hotel Management
16 Mar 2024 by Elise, Hotel Management
Dear Tramaine, thank you so much for your wonderful loving words! We truly appreciate your feedback and so happy to hear that we met your expectations regarding services and products. We will communicate your feedback with the team and hope to welcome you again soon! Kind regards, Elise Supervisor Cityden Zuidas
by A verified traveler from Poway
Posted 15 Mar 2024
Premium experience. The property and the services we received were simply top notch. Made our Amsterdam visit memorable!
Comment from Hotel Management
16 Mar 2024 by Elise, Hotel Management
Dear Dilip, Wow, we are so happy to hear that! We are thrilled to hear that we made your stay in Amsterdam memorable. We hope to welcome you again in the future! Kind regards, Elise Supervisor Cityden Zuidas
