Ratings based on 990 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from miami beach
Posted 30 May 2024
beautiful cozy hotel on water
by A verified traveler
Posted 28 May 2024
Staff were very polite and accommodating. The bicycle rental worked out great as bikes are very much needed to get seeing the city. We enjoyed our stay very much.
by A verified traveler from Ottawa
Posted 22 May 2024
Great stay. Minor issue with booked room upon check-in but staff quickly sorted it out. Located in a quiet area of the city with easy access to transportation as you head into the city centre for the day. Would stay again.
by A verified traveler from Regina
Posted 2 May 2024
Great hotel with fabulous breakfast! Nice views of the canals. A little away from the action but that was good.
by A verified traveler
Posted 23 Apr 2024
We were on a group tour and the breakfast was always included. We decided to add an extra day. When we went down to breakfast we were told that is was an additional 28 euro charge per person. For what we paid for the extra night it should have been included.
Comment from Hotel Management
24 Apr 2024 by Aranka, Hotel Management
Dear Jennifer,Thank you for your feedback detailing your recent experience with us. We regret any confusion regarding the additional breakfast charge. Our pricing policies are structured independently of the room rates and are standard across all guests. We appreciate your understanding of this aspect of our services. Your comments are invaluable in helping us enhance our service offerings. We hope for the pleasure of welcoming you back and exceeding your expectations in the future.Warm regards, Aranka
by A verified traveler
Posted 23 Apr 2024
Lovely location and location
Comment from Hotel Management
24 Apr 2024 by Aranka, Hotel Management
Dear James,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Aranka
by A verified traveler
Posted 8 Apr 2024
The Apollo was a really beautiful hotel with friendly and professional staff, a super comfortable bed, and a spacious room with modern furnishings. I also really enjoyed the location.
Comment from Hotel Management
24 Apr 2024 by Aranka, Hotel Management
Dear Nicholas,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Aranka
by A verified traveler
Posted 26 Mar 2024
Room was perfect and staff was amazingly friendly!
Comment from Hotel Management
27 Mar 2024 by Mandy Vat, Hotel Management
Dear Robert, On behalf of the entire hotel team, I want to thank you for sharing about the experienceIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. I am happy to read that you found the room perfect and that the staff was amazing!Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Mandy Vatmandy.vat@apollohotels.nl
by A verified traveler
Posted 9 Mar 2024
I booked this hotel for my son’s 21st birthday. The hotel is stunning, the staff were amazing even arranging balloons and desert in his room as a surprise for his birthday. The hotel was in walking distance of transport links to the central and situated in a quiet area. Would highly recommended. 😄
Comment from Hotel Management
13 Mar 2024 by Leentje Blokland, Hotel Management
Dear Connor,Thank you immensely for choosing our hotel to celebrate such a special occasion, your son's 21st birthday! We're thrilled to hear that you found our hotel stunning and that our staff could contribute to making his birthday memorable with the surprise balloons and dessert. It's wonderful to know that our convenient location and serene surroundings added to your experience. Your recommendation means the world to us! Should your travels bring you back to the area, we would be honored to host you again. Cheers to many more memorable celebrations ahead!Kind regards,Leentje Blokland- Front office supervisor
by A verified traveler
Posted 1 Mar 2024
Been 22 days and my deposit not refunded
Comment from Hotel Management
13 Mar 2024 by Leentje Blokland, Hotel Management
Dear Prakash,We sincerely apologize for any inconvenience you've experienced regarding your deposit refund. Please rest assured that we take matters like these very seriously. Your satisfaction is of utmost importance to us and we are sorry for the inconvenience that this might have caused you.Kind regards,Leentje Blokland- Front office supervisor
