Ratings based on 990 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Apr 2024
Bathroom smelled like sewage and the bathroom hygiene product pumps did not work. Room key access expired and had to go to front desk to reactivate.
by A verified traveler from Montgomery
Posted 22 Apr 2024
Right I the heart of Amsterdam. Quick walk to the train station or around the city.
Comment from Hotel Management
23 Apr 2024 by Arne Heuwekemeijer – Hotel Director, Hotel Management
Dear Mr. Paul,Thank you for sharing your experience about … on this platform. We are delighted to read that our ideal location made your stay in Amsterdam so wonderful. I am pleased that our efforts to exceed expectations were successful and that we were able to make every moment in our hotel a memorable one.It was our pleasure to welcome you to our hotel and we hope to do so again in the near future.With kind regards,
by A verified traveler
Posted 13 Apr 2024
by A verified traveler
Posted 11 Apr 2024
by A verified traveler
Posted 2 Apr 2024
Disappointed that The Tailor wasn’t serving its full cocktail menu the evening we visited as seemingly they did not have all the ingredients! Sadly didn’t get any five star wow factor impression - the hotel feels quite ‘corporate’ and impersonal. Breakfast options were varied but the coffee was awful. Rooms were spotlessly clean but underwhelming. Good location but wouldn’t stay here again.
Comment from Hotel Management
4 Apr 2024 by Arne Heuwekemeijer – Hotel Director, Hotel Management
Dear Mr./Ms. Dawn,Thank you for taking the time to share your experiences with us. Our guests’ feedback and impressions are very important to us because we see it as means to improve our services every day.Our aim is to create an extraordinary experience for each and every one of our guests. To read that we were unable to deliver these experiences is regretful. We are taking your feedback regarding Bar the Tailor serious and we are looking for a way to prevent this in the future. I offer my sincerest apologies for not meeting your expectations and for the inconvenience you experienced. I have also shared your feedback regarding the coffee at breakfast and we hope you are willing to reach out to us so we can investigate the situation. Despite not being able to change the negative impression this stay has left you, we do hope to be considered for another stay in the future. We will personally look after your reservation and execute any additional arrangements for your stay.With kind regards,
by A verified traveler
Posted 30 Mar 2024
Everything was fine and acceptable but we had 2 issues regarding heater, which resolved after 4 days and also lavatory sink which was clogged every day!
Comment from Hotel Management
31 Mar 2024 by Lana de Wit - Guest Relations Manager, Hotel Management
Dear Mr. Vahid,Thank you for taking the time leaving the review regarding your last stay at the hotel. I regret to read that you had a negative experience with the technical issues and the service did not meet your expectations. I would like to offer you my sincerest apologies as we always aim to present our guests with an Indigenous Experience. Furthermore, I am happy to read that the rest of your experience had gone well.The team and I truly hope you will return to the hotel in the future so we can show you the experience we intend our guests to have! Kind regards,
by A verified traveler
Posted 29 Mar 2024
Beautiful hotel. Nothing better…
Comment from Hotel Management
30 Mar 2024 by Arne Heuwekemeijer – Hotel Director, Hotel Management
Dear Ms. Karen,Thank you for your incredible review, I am honoured by your positive comments!Our aim is to achieve the extraordinary and I am pleased to read that we have been able to provide you with a memorable stay. Furthermore, I want to thank you for your kind words about our hotel. Your kind words will certainly be shared with the team. I speak on behalf of the entire team when I say; it would be a pleasure to welcome you back again.With kind regards,
by A verified traveler
Posted 27 Mar 2024
Loved our stay at this hotel. Staff was great.
Comment from Hotel Management
28 Mar 2024 by Arne Heuwekemeijer – Hotel Director, Hotel Management
Dear Mr./Ms. Gina,Thank you for sharing your experience at Anantara Grand Hotel Krasnapolsky Amsterdam with us on this website.I am pleased to read that you have enjoyed the hotel. Furthermore, I would like to thank you for your kind words about the staff. I will certainly share your compliments with our team.We would be delighted to welcome you again in the nearby future. Kind regards,
by A verified traveler from New Ash Green
Posted 16 Mar 2024
Good location, lovely hotel and friendly staff. I highly recommend.
Comment from Hotel Management
17 Mar 2024 by Arne Heuwekemeijer – Hotel Director, Hotel Management
Dear Mr. Christopher,First of all, I would like to thank you for rating Anantara Grand Hotel Krasnapolsky Amsterdam on this website.How wonderful that we were able to give you an experience that suited such a high rating. This is a compliment to all the efforts our team makes for an extraordinary experience. You can have assured that your high rating will be shared with them. We would be honoured to welcome you back again in the near future!Kind regards,Arne Heuwekemeijer – Hotel Director
by A verified traveler
Posted 5 Mar 2024
Location was spectacular! Great staff and well kept property
Comment from Hotel Management
5 Mar 2024 by Arne Heuwekemeijer – Hotel Director, Hotel Management
Dear Mr. Nirjhar,Thank you for taking the time to share your experience at Anantara Grand Hotel Krasnapolsky Amsterdam! To receive such a high rating is amazing. The entire team strives to provide the best experience possible and I am pleased to see that this reflects in your rating. The compliment of your rating will be shared with the team. We hope to welcome you back again in the near future!Kind regards,Arne Heuwekemeijer – Hotel Director
