Ratings based on 1,170 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
3.8 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from San Bernardino
Posted 6 Jun 2024
Excellent service, excellent location
Comment from Hotel Management
7 Jun 2024 by Natasa Duricic, Operations Manager, Hotel Management
Dear Daniel,Thank you for such a great review.We are delighted to hear that we met your expectations. Our team members always work hard to create a memorable experience for our guests, and feedback like this inspires us to keep up the good work.Furthermore, we are happy that you found our location to be ideal for your needs.We look forward to a return visit from you in the future.Best wishes,Natasa Duricic, Operations Manager
by A verified traveler
Posted 5 Jun 2024
Very basic, had to call down for pillows. Sheets and pillows very old and worn out, had to get new pillows ours were falling apart. Very convenient if coming in or leaving on train. Walkable to sights in Amsterdam and canal tours leave from out the front.
Comment from Hotel Management
7 Jun 2024 by Natasa Duricic, Operations Manager, Hotel Management
Dear Hayley, We would like to thank you for this review about your recent experience in our hotel.We are delighted to hear that you found our location convenient for your travel needs and easily accessible to the many sights and transportation options Amsterdam has to offer.However, we regret to hear about your disappointment with the pillows and linens. Our team strives to provide well-maintained amenities, and we apologize if we fell short in this instance. Regarding cleanliness and hotel condition, we are continuously working to ensure our guests' comfort and satisfaction, and your comments have been taken to heart. We would also like to clarify that while we do not offer minibars in the rooms, we provide a range of amenities such as a comfy bed, desk, and a TV with international channels for our guests' enjoyment.Furthermore, we appreciate your positive remarks about the service you received. Our team is dedicated to providing a high level of service, and it's gratifying to know that this was reflected during your stay.We hope to welcome you back. Best wishes,Natasa Duricic, Operations Manager
by A verified traveler
Posted 4 Jun 2024
Beds were very comfortable. Loved the mattress toppers.
Comment from Hotel Management
5 Jun 2024 by Natasa Duricic, Operations Manager, Hotel Management
Dear Rhonda,Thank you for such a positive review.We are delighted that you were happy with our hotel and appreciated our comfy beds, we understand that a good night's sleep is so very important.It would be our pleasure to have you return on another occasion. Very best wishes,Natasa Duricic, Operations Manager
by A verified traveler
Posted 3 Jun 2024
Next to the train station which was perfect for what we were doing.
Comment from Hotel Management
5 Jun 2024 by Natasa Duricic, Operations Manager, Hotel Management
Dear Richard,Thank you for such a great review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable. We are pleased to know that you found our location to be so ideal for transport and for visiting the many nearby attractions. We look forward to a return visit from you in the future.Best wishes,Natasa Duricic, Operations Manager
by A verified traveler
Posted 2 Jun 2024
Should provide tea or coffee option in room
Comment from Hotel Management
5 Jun 2024 by Natasa Duricic, Operations Manager, Hotel Management
Dear Guest, Thank you for reviewing your recent experience.We are delighted to hear that the cleanliness of our rooms and the service provided by our team met your expectations and contributed to a positive experience during your visit.However, we note your comment regarding the lack of tea or coffee options in the room. At ibis Amsterdam Centre, we strive for guest satisfaction and your feedback is essential to us. While we do not offer these amenities in the rooms, we are pleased to inform you that tea and coffee-making facilities are available in our premium rooms on the top floor, which also boast a beautiful river view. Additionally, our bar offers a selection of beverages and is open daily for your convenience.We are also taking note of your sentiment towards the hotel's condition. As part of our continuous commitment to guest satisfaction, we maintain our facilities diligently, and our latest renovations were completed in 2021. Rest assured that we are constantly seeking ways to enhance our hotel environment.We hope to welcome you back. All the best.Natasa Duricic, Operations Manager
by A verified traveler
Posted 1 Jun 2024
Excellent location, rooms are a little bit small but the service is great
Comment from Hotel Management
1 Jun 2024 by Natasa Duricic, Operations Manager, Hotel Management
Muchas gracias por su excelente valoración sobre ibis Amsterdam Centre.Nos alegra saber que la ubicación de ibis Amsterdam Centre fue conveniente para su visita y que el servicio y el precio cumplieron con sus expectativas. Es un honor recibir comentarios tan positivos sobre la limpieza de nuestras habitaciones y el estado del hotel. Nos esforzamos continuamente para ofrecer un servicio de excelencia y confort, y es gratificante que haya valorado estos aspectos de su estancia.A la espera de su regreso, aprovechamos para enviarle un cordial saludo,Natasa Duricic, Operations Manager
by A verified traveler
Posted 31 May 2024
Great stay, convenient location. Lots of building work around but that’s not the hotels issue!
Comment from Hotel Management
1 Jun 2024 by Natasa Duricic, Operations Manager, Hotel Management
Dear Sara, We would like to thank you for this review about your recent experience in our hotel.It is gratifying to know that you found our service to be excellent and our room amenities satisfactory. Our team works diligently to ensure our guests have a comfortable and enjoyable experience.While we regret any inconvenience caused by the building work in the vicinity, we are glad to hear that it did not significantly impact the quality of your stay. We always strive to maintain a tranquil environment within our hotel walls, offering double glazing windows to minimize any external noise.We take pride in the cleanliness of our rooms and the condition of our facilities, and your appreciation for these aspects is a wonderful affirmation of our efforts.We hope to welcome you back. Best wishes,Natasa Duricic, Operations Manager
by A verified traveler
Posted 31 May 2024
Nice central location for visiting several tourist highlights. Could walk to many. Close to train where we needed to leave next.
Comment from Hotel Management
7 Jun 2024 by Natasa Duricic, Operations Manager, Hotel Management
Dear Tom,Thank you for such a great review.We are delighted that you found our location convenient for exploring Amsterdam's tourist attractions and appreciated the proximity to the train station for your travel needs. It is gratifying to know that the cleanliness of our rooms, the condition of the hotel, and the level of service provided met your expectations. Furthermore, we are pleased that our room amenities contributed to a comfortable and enjoyable stay. At ibis Amsterdam Centre, we strive to ensure that each guest has a memorable experience, and it seems we have succeeded with your visit.We look forward to a return visit from you in the future.Best wishes,Natasa Duricic, Operations Manager
by A verified traveler
Posted 31 May 2024
Perfect arrival hotel on fly in day. Right at the central train station. Staff was very helpful and friendly.
Comment from Hotel Management
1 Jun 2024 by Natasa Duricic, Operations Manager, Hotel Management
Dear Carol,Thank you for such a positive review.We are pleased that you found our location right at the central train station convenient for your arrival in Amsterdam. Our team is dedicated to providing helpful and friendly service, and it's rewarding to know that this contributed positively to your experience.We take pride in maintaining our hotel to high standards of cleanliness and condition, so your 100% ratings in these areas are particularly appreciated. It's also delightful to learn that our room amenities met your needs, albeit we acknowledge there's always room for improvement to achieve complete guest satisfaction.It would be our pleasure to have you return on another occasion. Very best wishes,Natasa Duricic, Operations Manager
by A verified traveler
Posted 30 May 2024
Location
Comment from Hotel Management
1 Jun 2024 by Natasa Duricic, Operations Manager, Hotel Management
Beste Robert,Het is altijd een genoegen te vernemen dat onze gasten tevreden zijn over de locatie en de netheid van onze kamers. Onze teams werken onvermoeibaar om ervoor te zorgen dat ons hotel aan uw verwachtingen voldoet en het is fijn te horen dat hun inspanningen worden gewaardeerd.We vinden het jammer te vernemen dat onze service niet helemaal aan uw verwachtingen heeft voldaan. We streven ernaar om elke gast een uitmuntende service te bieden en uw feedback is essentieel om ons te helpen waar nodig te verbeteren.Wij waarderen uw feedback en hopen u een volgende keer opnieuw van dienst te kunnen zijn.Natasa Duricic, Operations Manager
