Ratings based on 862 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 May 2024
Lovely place with a great sized room and very easy to commute to and from into Amsterdam. Good set of amenities! Very easy to go upstairs and grab food or drinks too if you want. Staff were extremely helpful and friendly. For 3 guests in one room, a nice touch would be a small chest of drawers somewhere maybe for clothes.
Comment from Hotel Management
21 May 2024 by Arno Bracke, Hotel Management
Dear Luke,Thank you so much for your kind words!We're absolutely thrilled to hear that you had a wonderful time with us. Making our guests happy is what motivates us every day, and knowing that we succeeded in making your stay enjoyable means the world to us.We're already looking forward to the opportunity to welcome you back soon!Kind regards,Arno BrackeSenior Guest Service Manager
by A verified traveler
Posted 11 May 2024
Great place to stay
Comment from Hotel Management
21 May 2024 by Arno Bracke, Hotel Management
Dear ?????,Thank you for your wonderful review! We're thrilled you enjoyed your stay. Your kind words mean the world to us and serve as motivation to continue providing exceptional experiences. Looking forward to welcoming you back soon!Warm regards,Arno BrackeSenior Guest Service Manager
by A verified traveler from Sunnyside
Posted 28 Apr 2024
CityDen offers a great accomodation within 20 minutes from the tourist destinations within Amsterdam. I would definitely return to the aparthotel if I return back with the family.
Comment from Hotel Management
1 May 2024 by Arno Bracke, Hotel Management
Dear Chandra,We wanted to extend a huge thank you for sharing your positive experience with us!We're absolutely thrilled to hear that your stay was enjoyable. Ensuring exceptional service and creating unforgettable moments for our guests is at the heart of what we do, and it's wonderful to know that we hit the mark for you.Your kind words truly mean the world to us, and I'll be sure to pass along your feedback to the team.We're already looking forward to your next visit. If there's anything we can do to make your stay even better next time, please don't hesitate to reach out.Warm regards,Arno BrackeSenior Guest Service Manager
by A verified traveler
Posted 27 Apr 2024
Cleaning service was not daily. Location is good. Nearby tram station. Hotel is modern.
Comment from Hotel Management
1 May 2024 by Arno Bracke, Hotel Management
Dear Armita,Thank you so much for your kind words!We're absolutely thrilled to hear that you had a wonderful time with us. Making our guests happy is what motivates us every day, and knowing that we succeeded in making your stay enjoyable means the world to us.We're already looking forward to the opportunity to welcome you back soon!Kind regards,Arno BrackeSenior Guest Service Manager
by A verified traveler
Posted 19 Apr 2024
Comment from Hotel Management
21 May 2024 by Arno Bracke, Hotel Management
Dear Hughton,Thank you for sharing your feedback with us!We're delighted to see that you had a comfortable and enjoyable stay with us. Your positive experience means the world to us, and we hope to have the pleasure of welcoming you back to our hotels in the future.Best regards,Arno BrackeSenior Guest Service Manager
by A verified traveler
Posted 12 Apr 2024
I was not sure if the sheets had been cleaned or changed before we arrived. They were smelly.
Comment from Hotel Management
17 Apr 2024 by Arno Bracke, Hotel Management
Dear Matthew,Thanks for taking the time to share your experience with us.We're truly sorry to hear that your room wasn't up to par during your stay. Providing a clean and comfortable environment is a top priority for us, and we regret that we fell short of your expectations in this instance.Please rest assured that we have addressed this matter with our housekeeping team to prevent such occurrences in the future. Your feedback is invaluable to us as it helps us improve our services and maintain the highest standards for our guests.We appreciate your honesty and hope you'll give us another chance to make it right on your next visit.Best regards,Arno BrackeSenior Guest Service Manager
by A verified traveler
Posted 8 Apr 2024
Absolutely loved this Aparthotel, our room was lovely and the area was quiet with great connections into the centre
Comment from Hotel Management
13 Apr 2024 by Elise, Hotel Management
Dear Kim, thank you lots for this great review! We were so happy to have you stay with us so it is fantastic to hear that we could meet your expectations. We cannot wait to see you again here!Kind regards, EliseSupervisor Cityden Zuidas
by A verified traveler
Posted 8 Apr 2024
My family of three have a nice stay at Cityden. The tram station nearby connected us to the city with a more reasonable accommodation fee.
Comment from Hotel Management
13 Apr 2024 by Elise, Hotel Management
Dear Stella, Amazing to hear that you have had such a nice stay with us. We were pleased to have you stay with us was great since we always strive for the highest guest satisfaction. We hope to welcome you again soon!Kind regards, EliseSupervisor Cityden Zuidas
by A verified traveler
Posted 7 Apr 2024
by A verified traveler
Posted 4 Apr 2024
Bit too far out of the city. Nice and clean. Beds are fancy but very inconvenient to get into.
Check in is a mess and long (probably country specific). Random advance charging for parking even if we had no car.
Comment from Hotel Management
13 Apr 2024 by Elise, Hotel Management
Dear Tamas, thank you for your stay with us. We appreciate your feedback since we are constantly trying to improve our services and facilities. We will communicate this to the relevant departments. Regarding parking, this is something that should not be charged in case you do not use this. We are extremely sorry for this miscommunciation and do not want to charge you for services you did not use. Please feel free to reach out to us to talk about this situation. We hope to hear from you and thank you again for your review. Kind regards, EliseSupervisor Cityden Zuidas
