Ratings based on 99 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Overbooked sent to another hotel.
Posted 3 Oct 2023 on HotelsI turned up at the hotel (after a bus journey from Petra ) only to get some excuse from staff about maintenance work in my room!!
Truth is, Zaman have a very old booking system and because of their location and price, get over booked.
I was then sent by Zaman to their 'sister' hotel the Hotel Arabesque, in a completely different area of Amman.
Zaman Ya Zaman, it is 2023!!!! Modernise!!!
Zaman could have contacted me to tell me or cancelled my booking earlier....
by A verified traveler
Posted 17 Aug 2023 on Hotels
by A verified traveler
Bad Experience
Posted 15 Aug 2023 on HotelsWe booked this hotel for 3 nights ,we had 1 x 4 sleeper room and 2x double room for 3 nights.
We got to the Hotel at about 1 am as our flight landed at 11pm ,The hotel made some silly excuses saying theres a leak in the room we supposed to check in amd he needs to evacuate the building and sent us off to jordan towers which is non the better in terms of standards though the people treated us kindly etc i eventually had a beautiful stay at this hotel its plain and simple my complain is that if i wanted to book this hotel i could have online and it wouldv saved me 1200zar per night after checking in i went to fight once more alone demanding some sort of refund or atleast the extra cash paid for the booking as now this hotel is a cheaper hotel and i paid 350$ fore 3 nights etc which the hotel refused to refund. I would never recommend this hotel to any1 its hard earned money which i would say they stole. If i could smack some1 it wouldv been that guy imagine all of this drama happening at 1am with ur family getting kicked from pillar To post and after all not refunding the extra paid for being checked into a cheaper hotel .Bad experience it still upsets me 3 days later ...daylight robbery dont book this hotel ...stay at Rafi Hotel iv stayed there plenty of times service is good,rooms are good price is good just never had availability.
by A verified traveler
Posted 28 Jun 2023
Really helpful and friendly staff.
Great location for downtown Amman.
Really nice breakfast room with good breakfasts.
by A verified traveler
Posted 8 Apr 2023
The WiFi was not good at all. However i recommend it because it is a nice place. The receptionist at night was very helpful and friendly and polite.
by A verified traveler
Posted 8 Mar 2023
The property is in the heart of downtown super close to main attraction. Staff is extremely helpful and super nice. The property itself is a bit worn down however it is nice. Overall experience is great!
by A verified traveler
Posted 12 Dec 2022 on Hotels
by A verified traveler
Pleasant hotel near downtown
Posted 24 Nov 2022 on HotelsThe hotel is good compared to other properties around the area but a bit noisy. Rooms are clean and nice. The staff at the front desk are helpful. Breakfast in amazing and the filipino staff are kind and great cooks.
On the downside beware of the hotel swap scam. Luckly I read about this before on one helpful review. On arrival, if they provide the pick up from the airport, the driver will tell you there has been a problem with your room at Zaman ya Zaman and they will take you to an other hotel that seems to be somehow connected or owned by the same individuals. This other hotel -Arabesque in our case- is a dirty and rundown property which cannot be what you paid for in the first place. They tell you that you will be transfered in the morning to Zaman but the next morning they will tell you you have to stay there as your room is not available in Zaman and are very insistant on this. I said absolutely not and went directly to Zaman to straighten up the situation. As they saw I was unhappy and unwilling to be left in that dreadful Arabesque Hotel, in Zaman I was told they were waiting for us and the room was ready, no problem seemed to exist. We went back to pick our suitcases and they even paid a taxi to take us back from Arabesque to Zaman with our luggage.
The stay in Zaman was totally different, the area is lively and walking distance to downtown, the Citadel and across the Roman Amphiteatre, they offer good shared tours to diverse places in Jordan.
Overall a good stay.
by A verified traveler
Location is great
Posted 14 Jul 2022 on HotelsPros: location, clean, breakfast is ok, just one type of fruit,homemade breakfast 3 choices, faster check in, air conditioning is great,safe area.Our driver Omar is excellent, took us to all main
attractions, speaks english, vey polite. Everybody should buy Jordan Pass before come to Jordan, we used for our entry visa and many attractions including Petra.Cons: not handicapped friendly many steps, noisy street hard to sleep, ambulance and police makes a lot of noisy everyday, not quite area, need to improve bath towels, gave us a 2 small towels smells not so good
by A verified traveler from Auckland
Posted 26 Jun 2022
Good location and helpful staffs
