Ratings based on 324 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Mar 2024
I Don’t recommend this hotel. Very dirty and at best a 2 star hotel not luxury 5 star
Comment from Hotel Management
12 Mar 2024 by Patrice Cornée - General Manager, Hotel Management
Dear Mr. Mouilish,Thank you very much for taking the time to share your feedback following your recent stay at Amman Rotana.I would like to sincerely apologize for the inconvenience and frustration you experienced during your stay.Our constant aim is to provide only the highest level of comfort to our guests, and it was with the deepest disappointment that we could not provide you an exceptional experience and this is certainly not indicative of the high standards we strive to achieve.Please be assured that your comments were thoroughly discussed with the team and corrective actions were implemented and the needed trainings were conducted to ensure such incidents would not repeat and to make sure the quality of our service remains consistent. I certainly hope to have the opportunity to welcome you back to our hotel assuring you in advance of our utmost care and attention to your comfort.Thank you & best regards,Patrice CornéeGeneral Manager
by A verified traveler
Posted 23 Jan 2024 on Hotels
Comment from Hotel Management
25 Jan 2024 by Patrice Cornée - General Manager, Hotel Management
Dear Mr. Ghaith, Thank you so much for taking the time to review us. We are delighted to read that you have spent a comfortable and a memorable stay with us. At Amman Rotana; we are committed to provide a personalized service for our guests and I am glad that we had accomplished what we have promised. Looking forward to welcoming you again in the very near future. Sincerely,Patrice CornéeGeneral Manager
by A verified traveler
Posted 23 Jan 2024
Beautiful place and beautiful area
Comment from Hotel Management
25 Jan 2024 by Patrice Cornée - General Manager, Hotel Management
Dear Mr. Naser,Thank you so much for taking the time to review us. We are delighted to read that you have spent a comfortable and a memorable stay with us. At Amman Rotana; we are committed to provide a personalized service for our guests and I am glad that we had accomplished what we have promised. Looking forward to welcoming you again in the very near future. Sincerely,Patrice CornéeGeneral Manager
by A verified traveler from Arlington
Posted 29 Dec 2023
Comment from Hotel Management
25 Jan 2024 by Patrice Cornée - General Manager, Hotel Management
Dear Mr. Meizr,Thank you so much for taking the time to review us. We are delighted to read that you have spent a comfortable and a memorable stay with us. At Amman Rotana; we are committed to provide a personalized service for our guests and I am glad that we had accomplished what we have promised. Looking forward to welcoming you again in the very near future. Sincerely,Patrice CornéeGeneral Manager
by A verified traveler
Posted 11 Dec 2023
Comment from Hotel Management
12 Mar 2024 by Patrice Cornée - General Manager, Hotel Management
Dear Mr. Jassim, Thank you so much for taking the time to review us. We are delighted to read that you have spent a comfortable and a memorable stay with us. At Amman Rotana; we are committed to provide a personalized service for our guests and I am glad that we had accomplished what we have promised. Looking forward to welcoming you again in the very near future. Sincerely,Patrice CornéeGeneral Manager
by A verified traveler
Posted 3 Dec 2023 on Hotels
Comment from Hotel Management
5 Dec 2023 by Patrice Cornée - General Manager, Hotel Management
ضيفنا العزيز السيد سليم، أسعد الله أوقاتكم بكل الخير، نشكركم على تخصيص جزء من وقتكم لتقييم فندقنا ومشاركة ملاحظاتكم القيمة معنا. ونحن سعداء برضاكم عن خدماتنا وإننا حريصون دائما لتقديم أفضل الخدمات لضيوفنا ونزلائنا و نسعى دائما لإرضاءهم وتخطي توقعاتهم. شاكرين لكم دعمكم لنا و نأمل بأن نحظى بفرصة الترحيب بكم قريبا وأن تلاقي كافة خدماتنا على رضاكم التام. المدير العام باتريس كورنيه
by A verified traveler
Posted 30 Nov 2023
Comment from Hotel Management
25 Jan 2024 by Patrice Cornée - General Manager, Hotel Management
Dear Mr. Watheq, Thank you so much for taking the time to review us. We are delighted to read that you have spent a comfortable and a memorable stay with us. At Amman Rotana; we are committed to provide a personalized service for our guests and I am glad that we had accomplished what we have promised. Looking forward to welcoming you again in the very near future. Sincerely,Patrice CornéeGeneral Manager
by A verified traveler
Posted 23 Nov 2023
The people in the information desk, lounge and reception are very good
Comment from Hotel Management
5 Dec 2023 by Patrice Cornée - General Manager, Hotel Management
Dear Mr. Walid,Please allow me first to thank you for taking the time to review your stay at Amman Rotana. Your stay has been indeed a pleasure and we are happy to see your positive review and that you are satisfied with our service provided by our friendly colleagues. Our main goal in the hotel is to dedicate our attention to the guests and not only to meet, but to try to exceed their expectation. It is rewarding to know we have accomplished this in your visit and we look forward to welcoming you again in the very near futures. Sincerely, Patrice CornéeGeneral Manager
by A verified traveler
Posted 19 Nov 2023 on Hotels
Comment from Hotel Management
5 Dec 2023 by Patrice Cornée - General Manager, Hotel Management
ضيفتنا العزيزة السيدة فرح،أسعد الله أوقاتكم بكل خير، نشكركم على تخصيص جزء من وقتكم لتقييم فندقنا ومشاركة ملاحظتكم القيمة معنا. ونأمل منكم التكرم بتزويدنا بتفاصيل حول سبب استيائكم خلال إقامتكم لنتمكن من اتخاذ الإجراءات التصحيحية المناسبة. شاكرين لكم دعمكم ونامل بأن نحظى بفرصة الترحيب بكم قريبا وأن تلاقي كافة خدماتنا عن رضاكم التام. المدير العام باتريس كورنيه
by A verified traveler
Posted 5 Nov 2023
Comment from Hotel Management
8 Nov 2023 by Patrice Cornée - General Manager, Hotel Management
Dear Mr. Dagmara, Thank you so much for taking the time to review us. We are delighted to read that you have spent a comfortable and a memorable stay with us. At Amman Rotana; we are committed to provide a personalized service for our guests and I am glad that we had accomplished what we have promised. Looking forward to welcoming you again in the very near future. Sincerely,Patrice CornéeGeneral Manager
