Ratings based on 272 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Mar 2024
The product is very good but its location is not near the city. The restaurant is good, the breakfast is good, only they could chill the oranges they use for their fresh orange juice or put an ice bucket next to it. The room is okay, it’s standard. The check in staff could do with an overall training in what is good service,,
Comment from Hotel Management
6 Mar 2024 by Fleur, Hotel Management
Dear Ms Susi, Thank you very much for your review. We are sorry that we did not meet your expectations. Your feedback is valuable to us and helps us to improve our services. We will discuss your comments internally and take action to better serve our guests. We hope that you will give our hotel another try in the future. Yours sincerely, Fleur Front Office
by A verified traveler
Posted 26 Feb 2024
Comment from Hotel Management
2 Mar 2024 by Jennifer, Hotel Management
Beste meneer, We zijn erg dankbaar voor uw positieve beoordeling van ons hotel. Het betekent veel voor ons dat u genoten heeft van uw verblijf en onze inspanningen op prijs stelde. Uw feedback motiveert ons om uitstekende service te blijven bieden aan al onze gasten. We kunnen niet wachten om u terug te zien voor nog een geweldige ervaring. Met gastvrije groet,Jennifer
by A verified traveler
Posted 20 Feb 2024
This property was clean and conveniently located for my objective to Amersfoort, helpful staff
Comment from Hotel Management
25 Feb 2024 by Van der Valk A1, Hotel Management
Dear Hilma,Thank you so much for taking the time to share your feedback with us. We're delighted to hear that you found our property clean and conveniently located for your visit to Amersfoort. Our team works hard to ensure that our guests have a comfortable and enjoyable stay, so it's wonderful to know that you found our staff helpful during your time with us.We truly appreciate your kind words and your recommendation. Should your travels bring you back to Amersfoort in the future, we would be honored to welcome you back for another great stay.Warm regards,Yasmine KlickFront Office Supervisor
by A verified traveler
Posted 22 Sep 2023 on Hotels
System of parking should be improved. Guests should be provided a card that is valid for the whole stay. It is not comfortable when you need to go with every ticket to the lobby and ask for charge. It happened to me that the ticket released by the receptionist didn´t open me a bar, I have blocked the area without possibility to ring to the lobby. It was very unpleasant and I lost some time.
Comment from Hotel Management
23 Sep 2023 by Lisa Boerhout, Hotel Management
Dear Mr. Vladimir,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We apologize for any inconvenience you experienced with our parking system. Your comments regarding the need for a single, valid card for the entire stay are well-noted. We understand that having to visit the lobby for each ticket can be cumbersome and time-consuming.Once again, we apologize for the inconvenience you faced during your stay. Kind regards,Lisa Shiftleader Front Office
by A verified traveler
Posted 13 Jul 2023 on Hotels
Comment from Hotel Management
16 Jul 2023 by Lisa Boerhout, Hotel Management
Beste Tigist,Bedankt dat u de tijd heeft genomen om uw verblijf bij ons te beoordelen met zo’n prachtige score. Wij verwelkomen u graag nog een keer in ons hotel! Met vriendelijke groet, Lisa Shiftleader Front Office
by A verified traveler
Birthday vacation in Europe
Posted 14 Jun 2023 on HotelsThe hotel was spotless and comfortable. During our stay, the train system went down in Amsterdam, and the clerk at the front desk Lisa went above and beyond to assist me and my sister in getting the train to our next stop in Paris she was accommodating with our stay at the hotel. The room with the bathroom and shower was very comfortable and clean.
Comment from Hotel Management
14 Jun 2023 by Lisa Boerhout, Hotel Management
Dear Mrs. Francine,Thank you very much for reviewing your stay with such an excellent score, this is much appreciated! We are delighted to read that you have enjoyed your stay. We will share these compliments especially with Lisa!We look forward to welcoming you again in our hotel! Kind regards, FleurShiftleader Front Office
by A verified traveler
Posted 8 May 2023 on Hotels
Comment from Hotel Management
14 May 2023 by Sandhia, Hotel Management
Dear Ms. Colette, Thank you very much for reviewing your stay with such an excellent score, this is much appreciated! We are delighted that you have enjoyed your stay. We look forward to welcoming you again in our hotel! Kind regards, Sandhia Front Office Supervisor
by A verified traveler
Posted 11 Apr 2023
Good choice of coffee bar and restaurants and had been tastefully decorated since the lazt time we were there
Comment from Hotel Management
15 Apr 2023 by Lisa Boerhout, Hotel Management
Dear Paul,Thank you very much for reviewing your stay with such an excellent score, this is much appreciated! We are delighted to read that you have enjoyed your stay. We look forward to welcoming you again in our hotel! Kind regards, LisaShiftleader Front Office
by A verified traveler
Excellent
Posted 23 Jan 2023 on HotelsMy stay was amazing
Comment from Hotel Management
23 Jan 2023 by Lisa Boerhout, Hotel Management
Dear Emmanuel,Thank you very much for reviewing your stay with such an excellent score, this is much appreciated! We are delighted to read that you have enjoyed your stay. We look forward to welcoming you again in our hotel! Kind regards,Lisa BoerhoutShiftleader Front Office
by A verified traveler
Posted 8 Aug 2022
De parkeerplaats en ingang was lastig te vinden met de auto.
Comment from Hotel Management
9 Aug 2022 by Van der Valk Amersfoort A1, Hotel Management
Beste Andre,
Hartelijk dank dat u de tijd heeft genomen om uw verblijf bij ons te beoordelen, dit waarderen wij enorm!
Wij waren verheugd om u als gast te mogen verwelkomen en hopen dit in de toekomst weer te mogen doen.
Uw feedback over de parkeerplaats zullen wij intern verder bespreken.
Tot snel in Amersfoort!
Met gastvrije groet,
Jonatan de Vries
Guest Relations Manager
