Ratings based on 70 Verified Reviews

4.5 out of 5
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 29 Apr 2024
The hotel has a great view of Popocatépetl and Iztaccíhuatl and the staff were very friendly and helpful.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 28 Dec 2023
5 out of 5
by A verified traveler from Boston

Posted 28 Dec 2023
Excellent place to stay
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 20 Nov 2023 on Hotels
3 out of 5
by A verified traveler

Posted 6 May 2023
Very clean and quiet. But, a few important things happened during our stay: 1. The door didn't lock. Front desk told me twice that they had fixed it so i climbed the stairs twice, both times the door opened with just a push again. Down the stairs to insist. It took maintenance 3 tries over a few hours to finally just change the lock entirely. (That included me having to climb the stairs with our luggage at least 3 times; one of the front desk men helped me two of those times thankfully). 2. The sides of the kiddie and adult pools are covered in algae. 3. The water in both pools was cold. My daughter kept shivering. I couldn't even last long in the water myself. I expected warm water due to their advertising "climatizado" but it was definitely not the case. Only the air in the covered pool was warm. No swimming for us. 😕 4. The TV didn't work until someone came to fix it. They said the box had disconnected itself.
Comment from Hotel Management
7 Jun 2023 by Estimado huésped , Hotel Management
Muy buenas tardes, esperamos su estancia haya sido placentera con todo gusto abordaremos sus comentarios, que tenga un excelente día. Atte. Gerencia
4 out of 5
by A verified traveler

Posted 7 Jul 2022 on Hotels
Comment from Hotel Management
1 Aug 2022 by Atte: Gerencia., Hotel Management
Muy buenas tardes, esperamos su estancia haya sido placentera con todo gusto abordaremos sus comentarios, que tenga un excelente día. Atte. Gerencia
3 out of 5
by A verified traveler

Posted 18 Apr 2022 on Hotels
Comment from Hotel Management
25 Apr 2022 by Atte: Gerencia., Hotel Management
Hotel & Spa Hacienda Panoaya, agradece su estancia con nosotros esperando que esta haya sido placentera.
3 out of 5
by A verified traveler

Posted 17 Feb 2022 on Hotels
Comment from Hotel Management
8 Mar 2022 by Atte: Gerencia., Hotel Management
Muy buenas tardes, esperamos su estancia haya sido placentera con todo gusto abordaremos sus comentarios, que tenga un excelente día. Atte. Gerencia
5 out of 5
by A verified traveler

Fin de semana genial

Posted 19 Sep 2021 on Hotels
En general estuvo genial ñ, todo muy limpio y con sana distancia. Felicidades!!
Comment from Hotel Management
28 Sep 2021 by Estimado Huésped, Hotel Management
Agradecemos su estancia con nosotros, esperando que esta haya sido placentera Atte. Gerencia
4 out of 5
by A verified traveler

Ok

Posted 23 Aug 2021 on Hotels
Al llegar me comentaron en recepción que no tenían mi reservación y que no tenían lugar, luego lo revisó alguien más y me llevaron a la habitación, la cuál era diferente a la reservada.
Comment from Hotel Management
3 Sep 2021 by Estimado Huésped, Hotel Management
Hotel & Spa Hacienda Panoaya, agradece su estancia con nosotros esperando que esta haya sido placentera. Atte: Gerencia.
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