Ratings based on 455 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Jun 2024
Excellent location with good parking facilities. Staff helpful and friendly. Plenty of food choice on the menu.
Comment from Hotel Management
12 Jun 2024 by Guest Experience , Hotel Management
Thank you for taking the time to share your recent experience with us. We could not be happier you enjoyed your visit with us and look forward to welcoming you back in the future.
by A verified traveler
Posted 6 Jun 2024
Comment from Hotel Management
7 Jun 2024 by Guest Experience , Hotel Management
Oh No! It seems we have missed the mark on this occasion. Please accept my apologies, we hope to see you soon and provide you with our true guest experience.
by A verified traveler
Posted 23 May 2024
The property, staff, room and amenities were wonderful. We loved being able to walk uptown and even catch a trail behind the lake house. Breakfast looking out on the lake was great. The food was pretty good as well.
Comment from Hotel Management
24 May 2024 by Guest Experience , Hotel Management
Thank you for sharing your feedback. It's made our day.
by A verified traveler
Posted 20 May 2024
Comment from Hotel Management
24 May 2024 by Guest Experience , Hotel Management
Thank you for your rating, See you again soon.
by A verified traveler
Posted 5 May 2024
Lovely super dog friendly stay, staff were all lovely and made us feel really welcome, dinner and breakfast were an excellent standard. We will be back!
Comment from Hotel Management
7 May 2024 by Guest Experience, Hotel Management
We would love to welcome you back.
by A verified traveler
Posted 3 Apr 2024
Very beautiful location. Only difficulty we faced was unable to use baby pram since the geography is hilly. The old building is not properly maintained. Initially I got room in 52 old building which was bit difficult to stay because of some cleaning substances smell and dark green background in that room makes room dark with negative energy. Anyway they sorted it my giving another room 67 in new building but in that room there was no windows to see the natural beauty. room 68 was very excellent with proper lighting and ventilation. I suggest all rooms should be same like in room no 68.
Comment from Hotel Management
4 Apr 2024 by Guest Experience, Hotel Management
We appreciate your feedback. As a company, we are always looking at ways to improve our guest experience. Please note, your comments will be passed on to those relevant and we hope to welcome you back.
by A verified traveler
Posted 30 Mar 2024
It was lovely. However, you need to be quite fit to get up to your room. The check in and the breakfast was across the road. This was not made clear . Bit challenging when raining. Even getting the car up the hill can be tricky.
Comment from Hotel Management
1 Apr 2024 by Guest Experience, Hotel Management
Thank you for taking the time to share your feedback. We hope to welcome you back soon. :)
by A verified traveler
Posted 18 Mar 2024
I should have reviewed the rooms better as I booked to go into the lake house not knowing it was up a small incline which was too much for my 81 yr old mum. Rooms are beautifully decorated and has everything you need just wrong location for us.
Comment from Hotel Management
18 Mar 2024 by Guest Experience , Hotel Management
Thank you for your feedback. We would love to welcome you back at The Waterhead.
by A verified traveler
Posted 24 Feb 2024
Really good hotel in great location. Would definitely stay here again.
Comment from Hotel Management
18 Mar 2024 by Guest Experience , Hotel Management
Thank you for your feedback. It is greatly appreciated. We look forward to welcoming you back.
by A verified traveler
Posted 24 Jan 2024
Great food, service and access to lakes and walks
Comment from Hotel Management
18 Mar 2024 by Guest Experience, Hotel Management
Thank you for taking the time and passing on your feedback, it is always gratefully appreciated. We are delighted you enjoyed your experience with us and look forward to seeing you again soon.
