Ratings based on 36 Verified Reviews
3.7 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Feb 2024 on Hotels
Comment from Hotel Management
26 Feb 2024 by Sterling Lake Palace Alleppey, Hotel Management
Dear ShivanshuWe appreciate your review, and we acknowledge your rating of 6 stars. Your feedback helps us strive for excellence, and we'll work on making your next experience even better.Warm regards,The Sterling Holidays Team
by A verified traveler
Posted 29 Dec 2023
Good stay with lots of activities to indulge the guests and make their stay more comfortable
Comment from Hotel Management
31 Dec 2023 by Sterling Lake Palace Alleppey, Hotel Management
Dear Deepak,Thank you for your positive feedback! We're thrilled to hear that you had a good stay with us and enjoyed the various activities we offer to make your experience more enjoyable. We hope to welcome you back soon for another wonderful stay!Sincerely,The Sterling Holidays Team
by A verified traveler
Luxurious property in backwaters
Posted 22 Dec 2023 on HotelsStayed here for a night during our Kerala trip. The property is very well maintained and all rooms had a backwater view. The check in was smooth. There were a lot of complimentary and paid activities. We did the sunset cruise and did a paid shikara ride for 2 hours. The bf buffet was good. Wi-Fi worked fine. The stay was value for money. Wish we could stay longer. Next time maybe
Comment from Hotel Management
23 Dec 2023 by Sterling Lake Palace Alleppey, Hotel Management
Dear Prema,Thank you for choosing to stay with us during your Kerala trip. We are delighted to hear that you enjoyed the well-maintained property and the beautiful backwater view from your room. It's great to know that the check-in process was smooth and you had a variety of complimentary and paid activities to choose from. We're glad you had a wonderful time on the sunset cruise and the paid shikara ride. Also, it's lovely to hear that you enjoyed our breakfast buffet and that the Wi-Fi worked well for you. We appreciate your kind words about the value for money and we hope to see you again soon for a longer stay.Sincerely,The Sterling Holidays Team
by A verified traveler
Posted 18 Dec 2023 on Hotels
Comment from Hotel Management
18 Dec 2023 by Sterling Lake Palace Alleppey, Hotel Management
Dear GuestWe're absolutely thrilled that you had such a fantastic experience with us. It's our goal to ensure your complete satisfaction, and we're delighted to have achieved that. Thank you for your support and for choosing us. We can't wait to welcome you back for another wonderful experience!Warm regards,The Sterling Holidays Team
by A verified traveler
Posted 19 Sep 2023
Love the property and overall experience!!
Comment from Hotel Management
20 Sep 2023 by Sterling Lake Palace Alleppey, Hotel Management
Hi Ankit,Thank you for the 5 star rating. This motivates us to continue to work hard. We would greatly appreciate it if you can recommend us to your friends & relatives.
by A verified traveler
Posted 18 Aug 2023
Great scenic locstion
by A verified traveler
Posted 16 Aug 2023
This is a 5 star property only due to location.
The service was very poor and disappointing.
1. In the dinner buffet, the food was spilled on floor and no one came to clean it even after saying 2-3 times.
2. We were not served rotis/breads even after waiting for 20-25 minutes and all the vegetables is our plate became cold till then.
3. We got water and cutlery after asking thrice for it, which should be kept in advance ideally.
4. In the room service, we got the wrong drinks 3 times.
5. In the breakfast buffet, there were very few options to eat and the cutlery problem was the same. We had only 2 spoons amoung 4 members and noone gave as they busy with other stuff.
6. We asked for interconnected rooms 10 days before check-in and the staff confirmed it too. But, noone gave it at the moment and the reception guys denied that the info. wasn't passed to them.
7. The wifi signal was very poor and we were dependent on mobile data throughout our stay.
Due to long weekend, the property was sold out and they were not able to manage even the basic things. There was hustle and bustle everywhere within the staff and they didn't have a second to listen to you. It was a terrible experience and we won't recommend it.
COMPLETE MONEY WASTAGE.
Comment from Hotel Management
17 Aug 2023 by Sterling Lake Palace Alleppey, Hotel Management
Dear Arpita,Thank you for sharing your feedback with us. We apologize for the inconvenience and disappointment you experienced during your stay. We understand the importance of exceptional service and we take your comments seriously. We have shared your concerns with our team and steps have been taken to address these issues. We strive to continuously improve and provide a better experience for our guests. Thank you for bringing these matters to our attention and we hope to have the opportunity to welcome you back in the future.Sincerely, The Sterling Holidays Team
by A verified traveler
Posted 12 Aug 2023 on Hotels
Comment from Hotel Management
19 Sep 2023 by Sterling Lake Palace Alleppey, Hotel Management
Thank you for sharing your feedback. We are sorry for the inconvenience and will convey the same to the respective team. We always try to provide outstanding experiences to our guests. We will ensure a wonderful experience and look forward to welcoming you soon.Sincerely,The Sterling Holidays Team.
by A verified traveler
Posted 29 Jun 2023
Good stay - for morning walking wonderful space - overall food quality is ok - toilet flush system has to be changed
Comment from Hotel Management
30 Jun 2023 by Sterling Lake Palace Alleppey, Hotel Management
Dear Raja,Thank you for taking the time to share your feedback with us. We are glad to hear that your stay was good and that you enjoyed the wonderful space for morning walks. Concerning the food quality, we appreciate your feedback and apologize if it did not meet your expectations. We will certainly take your comments into consideration and take steps to improve our food offerings.Regarding the toilet flush system, we apologize for any inconvenience caused. We will look into this issue promptly and make the necessary changes to ensure a more seamless experience for our guests.Thank you once again for your valuable feedback, and we hope to have the opportunity to welcome you back in the future to provide an even better experience.Sincerely, The Sterling Holidays Team
by A verified traveler
Stay away from this property.
Posted 20 May 2023 on HotelsDamp rooms, broken air conditioner, mediocre buffet breakfast.
We thought of leaving after being shown to our room but decided against it because this was our last stop.
Only good thing to say was the complimentary boat ride and the service.
Was told that all other rooms were booked by a travel group.
The air conditioner in our room was broken and kept leaking water on the floor and making loud noises. Had to wake up every few hours in the night to turn off. Almost no Wi-Fi connectivity either. 2 star property at best. Totally not worth the money.
Comment from Hotel Management
30 May 2023 by Sterling Lake Palace Alleppey, Hotel Management
We are extremely concerned to know that you did not have a pleasant experience at Sterling Lake Palace Alleppey. We regret to learn of the issues that marred your stay with us. This is not how we would want you to remember your holiday with us. We have raised your feedback with our management team. The team has already started a process to investigate the matter. We request you not to take this as a norm and allow us one more opportunity to host you as per Sterling's usual repute.Sincerely,The Sterling Holidays Team
