Ratings based on 1,137 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Apr 2024
Sent email to manager requesting full refund. The four rooms I was moved to were all disgustingly filthy.
The fourth room and the fact that it was 12:30am in the morning forced me to decide to sleep in my clothes in the least of the filthiest room for a few hours.
1) Soiled mattresses
2) Dirty shower floors
3) Dirty glassware
4) Mirrors stained
5)Base boards filthy
6)Dirty shower head - unable yo take shower.
I have pictures to support.
by A verified traveler
Posted 19 Apr 2024
Good!!
by A verified traveler from London
Posted 14 Apr 2024
I stayed for 2nights and it was amazing.l will visit again soon
by A verified traveler
Posted 13 Apr 2024
Excellent 4 stars hotel, for an affordable price in April.
by A verified traveler
Posted 8 Mar 2024
Excellent staff, check out the bathrooms , mine was dirty
Comment from Hotel Management
31 Mar 2024 by Katerina Woleska, Guest Relations, Hotel Management
Dear Jonathan,Thank you for taking the time to share your feedback. We are thrilled that you find our staff excellent as it is our goal to provide the best service possible. I would like to thank you for raising the issue regarding the bathroom cleanliness. We will investigate and address it to prevent future occurrences. We hope to welcome you back in the future and provide you with even more enjoyable experience.Kind Regards.
by A verified traveler
Posted 3 Mar 2024
Fantastic stay, beautiful hotel and fantastic staff. Everyone from the servers to the cleaners saying hello. Easy check in and out which always helps. The restaurant on the 23rd floor was unbelievable and definitely worth a visit.
Comment from Hotel Management
31 Mar 2024 by Katerina Woleska, Guest Relations, Hotel Management
Dear Samuel,On behalf of the entire team I would like to express our gratitude for your wonderful feedback. It brings us great joy to hear that you had a positive stay experience, that you were happy with our staff, and found the check-in and check-out processes to be seamless. Your compliments about Sukaiba are truly appreciated. We look forward to the opportunity to welcome you back in the future. Thank you once again.Warm Regards.
by A verified traveler
Posted 12 Feb 2024
by A verified traveler
Posted 11 Feb 2024
Great room. Good bed.
by A verified traveler
Posted 23 Jan 2024
The towers are striking and artful, and the hotel is perfectly maintained, with excellent restaurants inside. It’s a block from the Metro, so you can get downtown in 10 minutes.
Comment from Hotel Management
26 Jan 2024 by Silvia Rosado, Guest Relations Manager, Hotel Management
Dear John,We are truly grateful for your positive feedback! Your recognition of the captivating architecture, the well-kept hotel, and the delightful gastronomic experience makes us both grateful and proud. The convenience of our proximity to the Metro and quick access to the city center is also a notable highlight, and we thank you for your time and opinion, which are always so important to us. We hope to have the pleasure of welcoming you again for another exceptional experience.
by A verified traveler
Posted 15 Jan 2024
The dirtiest bathroom ever see, old and not well maintained. Baby size pillows uncomfortable, with stain marks on it. Decent breakfast. Doesn’t deserve the money that they are asking.
Comment from Hotel Management
22 Jan 2024 by Silvia Rosado, Guest Relations Manager, Hotel Management
Dear Aleksandros,Thank you so much for sharing your recent experience with us. Your feedback is truly valued, and we sincerely apologize for any inconvenience you may have encountered during your stay. Your satisfaction is of utmost importance to us, and we would be grateful for the opportunity to address your concerns directly. If possible, we kindly ask you to contact us at your earliest convenience. Your cooperation means a lot to us, and we want to express our gratitude in advance. Your insights will play a key role in helping us take the necessary actions to enhance and improve our services.We look forward to hearing from you soon.Warm Regards,
