Ratings based on 20 Verified Reviews
4.5 Room cleanliness
4.1 Service & staff
4.8 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 May 2024
Food and beverage - left a lot to be desired, quality / variety was not present in Lila’s Kitchen or in-room dining. I also frequently saw the head chef, lounging around the check-in lobby, using the space like his personal living room while on the phone chatting, which was very unusual and something you would not see in a 4, let alone 5 star property. There is however a Courtyard by Marriott near walking distance, that has a delicious restaurant / buffet which I highly recommend - it is worth the walk and money. Overall, I would rate this boutique hotel an 7.5 out of 10. The food and beverage dept. needs a major overhaul - consider the courtyard property instead.
Comment from Hotel Management
5 Jun 2024 by Narayan Tharoor ,Cluster Property General Manager, Hotel Management
Dear Guest,Namaskaram from Port Muziris, a Tribute Portfolio Hotel, Kochi!!!Thank you for taking the time to share your feedback with us regarding your recent stay at our boutique hotel. We genuinely appreciate your insights and apologize for any shortcomings you experienced during your visit, particularly regarding the food and beverage offerings.Your comments regarding the quality and variety of our offerings have been duly noted, and we will certainly take them into consideration as we strive to enhance our guest experience. Additionally, we regret any inconvenience caused by the behavior of our head chef, and we will address this matter internally to ensure that all staff members uphold the highest standards of professionalism.Once again, we appreciate your valuable feedback, and we hope to have the opportunity to welcome you back in the future!!!Warm Regards, Narayan Tharoor Cluster Property General Manager
by A verified traveler
Posted 10 Feb 2024
Comment from Hotel Management
24 Feb 2024 by Anurag Rai Multi Property General Manager, Hotel Management
Dear Jaideep,Namaskaram from Port Muziris, a Tribute Portfolio Hotel by Marriott Bonvoy, Kochi! Thank you for sharing your feedback further to your recent visit with us and we apologies for the inconvenience caused during your visit to the hotel. We wish to welcome you back again and look forward to your next visit.
by A verified traveler
Very good
Posted 23 Jan 2024 on HotelsGood hotel for a short stay well connected to airport
Good staff good breakfast
Comment from Hotel Management
24 Feb 2024 by Anurag Rai Multi-Property General Manager Port Muz, Hotel Management
Dear GuestNamaskaram from Port Muziris, a Tribute Portfolio Hotel, Kochi!!!Thank you for sharing your feedback. Your feedback is extremely valuable to us, as we strive to improve with every stay.Your comments about more food selection will certainly be treated with our utmost consideration to further enhance guests' experience. We wish to welcome you back again and look forward to your next visit.
by A verified traveler
Posted 4 Jan 2024 on Hotels
Comment from Hotel Management
24 Feb 2024 by Anurag Rai Multi Property General Manager, Hotel Management
Dear Pramod,Namaskaram from Port Muziris, a Tribute Portfolio Hotel, Kochi!!!On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at Port Muziris, a Tribute Portfolio HotelIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We strive to be your home away from home and it is heartening to read that our warm hospitality has made you feel welcomed during your brief stay in Kochi. We wish to welcome you back again and look forward to your next visit.
by A verified traveler
Posted 23 Aug 2023 on Hotels
by A verified traveler
1st time experience at Poet Muziris
Posted 15 May 2023 on HotelsLinen and washrooms were very clean.
Food was awesome.
by A verified traveler
Posted 16 Apr 2023 on Hotels
by A verified traveler
Posted 31 Jan 2023
At checkin was told to wait since the computer system was down. Was sent to the bar at a hotel next-door to wait. When I went to the bar at the hotel next-door I was told it was a dry day and so I had to find my way back to the hotel and yet again wait for registration.
Comment from Hotel Management
1 Feb 2023 by Anurag Rai , Hotel Management
Dear Guest,Namaskaram from Port Muziris, a Tribute Portfolio Hotel, Kochi!!!Thank you for taking the time to review your stay with us.We are sorry to hear of your less than satisfactory stay and do apologies for the negative impression reflected. We aim to deliver excellent quality in both facilities and services, and it appears we missed the mark this time. Your comments will certainly be treated with our utmost consideration to further enhance guests' experience. We await the pleasure of welcoming you soon for your next visit.Warm RegardsAnurag RaiMulti Property General ManagerPort Muziris, a Tribute Portfolio Hotel(Part of Marriott Hotels)
by A verified traveler
Posted 4 Sep 2022
Excellent service, delicious food, clean room
Comment from Hotel Management
1 Nov 2022 by Anurag Rai , Hotel Management
Dear Guest,Namaskaram from Port Muziris, a Tribute Portfolio Hotel Kochi!!Thank you for staying with us and sharing your feedback. A positive feedback like yours certainly makes us proud and motivate us at the same time to always deliver exceptional service to our guest.We look forward to welcome you again in nearest future.Warm RegardsAnurag RaiMulti Property General Manager
by A verified traveler
Beautiful stay!
Posted 10 Apr 2021 on HotelsAmazing experience!
Comment from Hotel Management
21 Apr 2021 by Subhankar Bose General Manager , Hotel Management
Dear Guest,
Thank you for your excellent rating on this forum. We wish to welcome you back soon to the hotel for yet another brilliant stay.
Warm Regards
