Ratings based on 333 Verified Reviews
4.0 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
Breakfast options plenty. Appreciated the micro, fridge, hairdryer.
Shower could use a safety grab bar.
by A verified traveler
Posted 1 Jun 2024
My husband I have been staying at this hotel for many years when visiting family. This is the first time we were ever disappointed, and to the point of not returning. The stairwells and hallways are filthy, the only icemaker is always "out of order", the young man that checked us in was wearing a hoodie and had his young buddy hanging out with him. As for our room, the toilet seat was falling off and the shower door was 10 inches from closing, and the A/C had to be set at 64 to even turn on. When i told the front desk in the morning (because we checked in late at night), I was informed that maintenance doesn't work on the weekends. She was kind enough to offer another room, but the inconvenience of it all was too much to deal with. I simply shared the information and asked for them to come on Monday, but never received the fixes. We are sad to part ways with this hotel and wish them well.
by A verified traveler from aurora
Posted 30 May 2024
check in Lady very nice, orange juice sucked! coffee sucked!
by A verified traveler
Posted 28 May 2024
Comment from Hotel Management
29 May 2024 by M, Hotel Management
Dear Todd,We are pleased to hear that you found the overall stay comfortable, but we understand that this alone does not compensate for the other issues you encountered. Please feel free to share the areas where we fell short in your case so that we can address the issues promptly. We are committed to providing our guests with exceptional service and accommodations, and we hope to have the opportunity to welcome you back in the future to demonstrate the improvements we have made.Best regards,Management Team
by A verified traveler
Posted 29 Apr 2024
Close to Fast Eddie's and reasonably priced. The pool was cold though.
Comment from Hotel Management
3 May 2024 by M, Hotel Management
Dear Abigail,Thank you for taking the time to rate us so highly! We are thrilled to know that you enjoyed your stay with us and that we met your expectations. We always strive to provide quality service and satisfaction to the guests, and we are delighted that we could do so for you. We hope to welcome you back in the future for another outstanding stay. Best regards,Management Team
by A verified traveler
Posted 29 Apr 2024
Comment from Hotel Management
3 May 2024 by M, Hotel Management
Dear Anthony,Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. Please provide more details so we can promptly address the issues. Regardless, we sincerely apologize for not exceeding your expectations. Thank you for your business and we look forward to seeing you soon.Sincerely,Management Team
by A verified traveler
Posted 16 Apr 2024
Very clean, staff very friendly and accommodating
Comment from Hotel Management
18 Apr 2024 by M, Hotel Management
Dear Robin,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. It is pleasing to know that our efforts to maintain a clean and welcoming environment were noticeable during your stay. We enjoyed catering to your needs as much as you enjoyed your stay and hope to enhance this experience further. We are indeed looking forward to your next visit. See you soon!Best regards,Management Team
by A verified traveler
Posted 3 Mar 2024
Light in the rooms not bright. No TV guide. Could not find CBS and did not know where to look. Missed Blue Bloods. Comfortable beds. Lighting in parking area not good at all. Biscuits were hard. Gravy did not soften them up. Good coffee nice temperature. Limited sweet roll selection. No cherry or peach or berry or anything good. Maybe try some Krispy Kream donuts. Dirty halls. Elevator VERY slow. Time for service?? Close door button would not light up.Best used for snails. Wet floor outside pool door. Sink water pressure not strong. Price changed on the room three times.. Too expensive for what you get.
Comment from Hotel Management
8 Mar 2024 by M, Hotel Management
Dear Larry,Thank you for sharing your feedback with us. We appreciate hearing both the positive aspects of your stay and areas where we can improve. We realize that neither our property nor our surroundings were close to your expectations. We assure you that we will look into our facilities and service, take the necessary measures, and make the right changes to prioritize our guests' satisfaction and comfort. Thank you for your business.Sincerely,Management Team
by A verified traveler
Posted 25 Feb 2024
Property wad clean. Staff were professional and helpful. May need some updating of wi does and doors for the value.
Comment from Hotel Management
29 Feb 2024 by M, Hotel Management
Dear Lenda,Your feedback is very valuable to us and we appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best regards,Management Team
by A verified traveler
Posted 20 Feb 2024 on Hotels
Comment from Hotel Management
21 Feb 2024 by M, Hotel Management
Dear Tara,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards, The Management Team
