Ratings based on 721 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
by A verified traveler
Posted 26 May 2024
The manager didn’t ask for my ID and credit card upon checkin. The room phones didn’t work. When I called the front desk from my cell about it, the manager was very rude. ‘Landlines are obsolete and everyone has cell phones.’ When I tried to call the front desk several times on checkout day, there was no answer and the voicemail was full. There were some bugs in the bathroom. There were 3 guys hanging out and smoking near the side door, day and night. There was trash scattered across the parking lot. On the positive side, the bed was comfortable, the water pressure was strong, and the air conditioning worked well. I would not stay here again.
Comment from Hotel Management
27 May 2024 by Hotel Manager, Hotel Management
Dear David,Thank you for taking the time to share your feedback. We sincerely apologize for the numerous issues you encountered during your stay. Please accept our deepest apologies for the inconvenience and discomfort caused.It is concerning to hear about the lapses in our check-in procedure, the unresponsive front desk, and the behavior of the individuals near our premises. We are addressing these issues with our management and staff to ensure that they are properly trained and that our facilities are maintained to the highest standards.Additionally, we apologize for any inconvenience caused by the non-functional room phones and the presence of bugs in the bathroom. Our maintenance team will conduct a thorough inspection and address these issues immediately.We truly appreciate your positive feedback about the comfortable bed, strong water pressure, and effective air conditioning. However, we understand that these positives do not outweigh the negative aspects of your stay.We hope to have the opportunity to regain your trust and provide you with a much-improved experience in the future.
by A verified traveler
Posted 13 May 2024
The stay was good, it was quiet and the staff were friendly. The only problem was that I found two cockaroaches in my room.
Comment from Hotel Management
14 May 2024 by Hotel Manager, Hotel Management
Dear Dianne,I am deeply sorry to hear about your experience during your stay. This is certainly not the way we intended for you to experience, and I understand how distressing this must have been for you.We take pest issues very seriously and have a comprehensive pest control program in place. However, it is clear we fell short in this instance. We are immediately contacting our pest control service to thoroughly inspect and treat the affected room and surrounding areas to ensure this does not happen again.Your comfort and satisfaction are our top priorities, and we hope that you will give us the opportunity to accommodate you with a much positive experience
by A verified traveler
Posted 12 May 2024
Hotel was not as pictured online. Water temperature in restroom was “warm” not hot..
Comment from Hotel Management
13 May 2024 by Hotel Manager, Hotel Management
Dear Melissa,Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Altavista. I am sorry that your experience did not meet your expectations.It's important to us that guests receive the accommodations they expect, we will also look into ensuring that all rooms have properly functioning hot water systems to meet our guests' comfort standards. Your feedback is valuable, and we appreciate you bringing these concerns to our attention. If there's anything else we can do to improve your experience, please don't hesitate to let us know.
by A verified traveler from Lutz
Posted 11 May 2024
This hotel was NOT worth what we paid per night. It is absolutely an OLD hotel. The room smells like old furniture and mildew. The mattress is about 20 years old, sinking in the middle, and the box spring is coming apart. The curtains were ripped in several places. The room door appeared as though it had been kicked, and no one bothered to repair it. This is a $59 to $70 per night hotel, not $200 or more! An absolute DISAPPOINTMENT👎👎. Also, there is no elevator, so don't come with a lot of luggage, I'm just saying. The pictures that are advertised for this hotel are buy-bait.
Comment from Hotel Management
13 May 2024 by Hotel Manager, Hotel Management
Dear Chelsea,Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Altavista. I am sorry that your experience did not meet your expectations.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Days Inn, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
by A verified traveler
Posted 11 May 2024
It had shopping nearby.
Comment from Hotel Management
13 May 2024 by Hotel Manager, Hotel Management
Hi Rita. Thank you for recently staying with us at Days Inn by Wyndham Altavista. It is great to hear your overall positive rating about your stay. Here at Days Inn, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to welcoming you back in the future.
by A verified traveler
Posted 10 May 2024
25 minutes from my graduation.Shopping nearby as well for last minute items.
Comment from Hotel Management
10 May 2024 by Hotel Manager, Hotel Management
Dear Rita,Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Altavista. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Days Inn, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to welcoming you back in the future.
by A verified traveler
Posted 5 May 2024
Comment from Hotel Management
27 May 2024 by Hotel Manager, Hotel Management
Hi, Marlo. It is always a pleasure to receive positive feedback. Here at Days Inn, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to welcoming you back in the future.
by A verified traveler
Posted 3 May 2024
My partner and I had a long day of traveling and looked forward to a comfy and clean place to rest. Our check in went smooth and the front desk person was sweet. We headed up to our room and the first thing we saw were cockroaches on our door. We took pictures of them and immediately asked for a refund. We were refused a refund and had to get a different room. I would not recommend this hotel. The information listed on your website and reviews were misleading. We had a terrible stay and recommend people to bring their business somewhere else if they prefer cleaner places. It also was more expensive than surrounding hotels.
Comment from Hotel Management
8 May 2024 by Hotel Manager, Hotel Management
Dear Abigail,I'm truly sorry to hear about your disappointing experience at our hotel. It's unacceptable that you encountered cockroaches in your room, and I completely understand your frustration. This is not the level of cleanliness and comfort that we strive to provide to our guests.I apologize for any misleading information on our website or reviews that may have contributed to your expectations not being met. We take guest feedback very seriously, and I will ensure that your concerns are addressed with our team to prevent such issues from occurring in the future.Again, I apologize for the inconvenience and discomfort you experienced during your stay. Your feedback is valuable to us, and we will use it to improve our services. We appreciate your understanding and hope to have the opportunity to regain your trust in the future.
by A verified traveler
Posted 3 May 2024
Had a short stay but very nice room. Clean and staff was helpful. The kiddos enjoyed the breakfast a lot!!!!
Comment from Hotel Management
8 May 2024 by Hotel Manager, Hotel Management
Dear Steve,Thank you for choosing to stay with us! We're thrilled to hear that you enjoyed your short stay and that you found your room clean and comfortable. It's wonderful to know that our staff were helpful and that the breakfast was a hit with your kiddos. If you ever find yourself back in the area, we'd love to welcome you for another enjoyable stay.
