Ratings based on 619 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
done
Comment from Hotel Management
30 May 2024 by Customer Care Team, Hotel Management
Dear Bernie, thank you for your feedback. We're sorry to hear that you were dissatisfied with the amenities provided during your stay. We strive to offer a range of amenities to enhance our guests' experiences, and we regret that we may have fallen short in this aspect. Your feedback is valuable to us, and we'll consider it as we continue to improve our offerings for our guests. If there are specific amenities you were hoping for or if you have any further comments or concerns, please feel free to let us know. We appreciate your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Best Regards, Quality Inn AlpineCustomer Care Team
by A verified traveler
Posted 26 May 2024
Excelente
Comment from Hotel Management
28 May 2024 by Customer Care Team, Hotel Management
Dear Alicia, thank you for your positive review! We're delighted to hear that you had an excellent experience with us. We look forward to welcoming you back for another great stay!Best Regards, Quality Inn AlpineCustomer Care Team
by A verified traveler
Posted 26 May 2024
The hotel staff was very friendly and polite. The rooms itself was nice and clean.
The only issue we have was the breakfas, it was horrible. No eggs or protein. They have biscuits and gravy. Gravy was straight up cold and biscuits were hard as a rock, you could tell they were super old. To make it worse the orange juice tastes funky, which might have been due to lack of clean dispenser perhaps. Honestly the hotel was not bad just the breakfast, I recommend if you stay here get breakfast somewhere else , not worth it.
Comment from Hotel Management
28 May 2024 by Customer Care Team, Hotel Management
Dear Brenda, thank you for sharing your feedback. We’re glad to hear that you found the staff friendly and the rooms clean and nice. However, we apologize for the disappointing breakfast experience. We take breakfast quality seriously, and your comments about the lack of protein options, the cold gravy, hard biscuits, and funky-tasting orange juice are concerning. This feedback will be shared with our kitchen and housekeeping teams to ensure improvements are made. We appreciate your recommendation to seek breakfast elsewhere and hope that this experience doesn’t deter you from considering us for future stays. Please feel free to reach out to our team directly if you’d like to discuss your experience further. Thank you for helping us improve our services.Best Regards, Quality Inn AlpineCustomer Care Team
by A verified traveler
Posted 25 May 2024
Durchaus empfehlenswert.
Comment from Hotel Management
28 May 2024 by Customer Care Team, Hotel Management
Dear Karina, we're delighted to hear that you had a positive experience during your stay with us! Thank you for recommending our hotel. Providing exceptional service and ensuring guest satisfaction are our top priorities, and we're thrilled that we met your expectations. We look forward to welcoming you back in the future for another enjoyable stay!Best Regards, Quality Inn AlpineCustomer Care Team
by A verified traveler
Posted 20 May 2024
Very clean and very friendly, comfortable bed and nice AC
Comment from Hotel Management
22 May 2024 by Customer Care Team, Hotel Management
Dear Lisa, we're delighted to hear that you found our hotel very clean and the staff very friendly! It's great to know that you enjoyed the comfortable bed and the nice AC as well. Providing a comfortable and welcoming environment for our guests is our top priority. If there's anything else we can do to enhance your experience during your next visit, please don't hesitate to let us know. We look forward to welcoming you back for another pleasant stay!Best Regards, Quality Inn AlpineCustomer Care Team
by A verified traveler
Posted 9 May 2024
Comment from Hotel Management
10 May 2024 by Customer Care Team, Hotel Management
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team
by A verified traveler
Posted 8 May 2024
Our visit was wnderful. Very helpful and friendly staff.
Comment from Hotel Management
10 May 2024 by Customer Care Team, Hotel Management
Dear Noel, we're thrilled to hear that you had a wonderful visit with us! Thank you for your kind words about our helpful and friendly staff. Providing excellent service to our guests is always our top priority, and we're delighted to hear that we succeeded in making your stay enjoyable. If there's anything else we can do to enhance your experience further, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay in the future! Best Regards, Quality Inn AlpineCustomer Care Team
by A verified traveler
Posted 4 May 2024
Great place for travelers going to or from Big Bend. Helpful staff.
Comment from Hotel Management
7 May 2024 by Customer Care Team, Hotel Management
Dear Linda, we're delighted to hear that you found our hotel to be a great place for travelers heading to or from Big Bend, and we're thrilled that our staff was able to assist you during your stay. Providing helpful service to our guests is our priority, and we're glad that we could make your experience more enjoyable. If there's anything else we can do to enhance your next stay or if you have any specific preferences, please don't hesitate to let us know. We appreciate your feedback and look forward to welcoming you back on your next journey!Best Regards, Quality Inn AlpineCustomer Care Team
by A verified traveler
Posted 3 May 2024
Good place to relax on the road and pet friendly
Comment from Hotel Management
7 May 2024 by Customer Care Team, Hotel Management
Dear Ozumy, we're thrilled to hear that you found our hotel to be a good place to relax during your travels, and we're glad that you appreciated our pet-friendly policy. Providing a comfortable and welcoming environment for both you and your furry friend is important to us, and we're delighted that we met your expectations in this regard. If there's anything else we can do to make your next stay even more enjoyable or if you have any specific preferences, please don't hesitate to let us know. We look forward to welcoming you back for another relaxing stay soon!Best Regards, Quality Inn AlpineCustomer Care Team
by A verified traveler
Posted 2 May 2024
Comment from Hotel Management
4 May 2024 by Customer Care Team, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
