Ratings based on 108 Verified Reviews

4.1 out of 5
88% of guests recommend
4.0 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

This traveler left a rating score only Posted 19 Aug 2022 on Orbitz
5 out of 5
by Lorette from Turre, Spain

Great hotel, great staff

Posted 17 May 2016 on Hotels
We really enjoyed our stay, we chose the hotel as it is close to El Rocio and we wanted to go to the Pilgrimage. The hotel is beautifully decorated, the staff were friendly and efficient and it is situated on the edge of town making it easy to access from the main road in. We would have liked to have had coffee in the restaurant after our evening meal rather than having to go to the bar. Would recommend to anyone
4 out of 5
Recommended
for Everyone
by A verified traveler from london

Bit dated

Posted 27 Apr 2016
Pros: Customer service was excellent. Reception, restaurant and housekeeping staff were all very helpful and pleasant. Half board supplement was good value.
Cons: The rooms were dated and in need of refurbishment.
Location: Location was perfect for the Donana National park tours.
Got a good deal. Rooms not really 4* standard. Customer service was very good. Staff were very pleasant and helpful. Best thing was that it had rooms big enough for 2 adults and 2 teenage kids (without them having to sleep on the same bed). Upgraded to half board as the supplement was very reasonably priced.
4 out of 5
by A verified traveler

Posted 26 May 2024
Ok
Comment from Hotel Management
28 May 2024 by Customer support, Hotel Management
Estimado Maestro: Muchas gracias por elegirnos y por su fantástica valoración. Estos comentarios nos motivan a seguir ofreciendo los mejores servicios. Esperamos darle la bienvenida en su próxima visita a nuestra ciudad. Un cordial saludo.
3 out of 5
by A verified traveler

Posted 28 Apr 2024
No me gustó que hubiera que pagar 15 euros por noche de parking
Comment from Hotel Management
3 May 2024 by Customer support, Hotel Management
Estimado Juan Manuel: Agradecemos la elección de nuestro hotel. Lamentamos que su experiencia con nuestra política de parking haya condicionado el resto de su valoración. Tendremos en cuenta su sugerencia porque cada día trabajamos para mejorar nuestros servicios y las expectativas de nuestros clientes. Un cordial saludo
4 out of 5
by A verified traveler

Posted 6 Sep 2023
Ha Sido una estancia muy buena
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 1 Sep 2023 on Hotels
4 out of 5
by A verified traveler

Posted 29 Aug 2023
Buen trato de parte de todo el personal . La limpieza ,estado de las habitaciones y comida es bastante mejorable
4 out of 5
by A verified traveler

A repetir...

Posted 23 Aug 2023 on Hotels
Hotel familiar, bom ambiente e a melhor atenção ao cliente. Aspetos positivos: disponibilidade do pessoal na satisfação das suas necessidades, ambiente tranquilo, estacionamento facil, simpatia, manutenção de traça andaluz Aspectos a melhorar: cobertura internet, abertura do estacionamento automático, variedade de sobremesa ( por exemplo gelatina, pudim, arroz com leite), animação noturna
4 out of 5
by A verified traveler

Posted 23 Aug 2023
La comida escasa