Ratings based on 67 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Avoid. Not 4-star. Not 9.0 rating.
Posted 5 Feb 2023 on HotelsI cannot understand how this hotel gets a 9.0 rating. Please be aware that the Wi-Fi is terrible. You can just about download files but streaming or video calls are nearly impossible. Couple that with the fact that there was no signal on the TV for the entirety of my five-night stay, and this doesn’t spell out 4-star hotel to me. The towels are tiny, the hotel has just one corkscrew that apparently disappeared so they were unable to provide one and the breakfast is distinctly average. There are better hotels in Almaty for the same price or cheaper. Honestly, please avoid.
Comment from Hotel Management
8 Feb 2023 by Mercure Team, Hotel Management
Dear Mr. Weil,Thank you for taking the time to tell us about your experience at the Mercure Almaty City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We accept that we had an issue with internet and its affected to television during your stay that had been already fixed. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,General ManagerAntonio Petrucci
by A verified traveler
Posted 26 Sep 2022 on Hotels
Comment from Hotel Management
30 Sep 2022 by Mercure Team, Hotel Management
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Almaty City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Team
by A verified traveler
Posted 3 Dec 2021
We enjoyed our stay at this hotel. Staff were very friendly and helpful with all our queries and requests. We particularly liked the generous delicious breakfast and how hospitable the restaurant team was. We used the spa upstairs twice and we loved it. Just be sure to take your own flip flops to the spa because the shoes the hotel gives for free is slippery on those surfaces. The whole hotel is clean, the room was nice and good for its price. I would recommend staying at this hotel whether you are visiting Almaty for business or fun.
Comment from Hotel Management
6 Dec 2021 by ., Hotel Management
Dear Feruza,
We very much appreciate your comments regarding your stay at the Mercure Almaty.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
General manager
Danilo Benne
by A verified traveler
Posted 18 Oct 2021
Reception was very disappointing. Room was missing basic things like soap, shampoo and hair dryer which I never end up getting.
Comment from Hotel Management
20 Oct 2021 by Mercure Almaty Team , Hotel Management
Dear Sabina,
we have acknowledged your review and please know that we have taken your feedback seriously. It has never been more important to us than during the current situation to listen to what our guests have to say and we care very much about how we make our guests feel. You can be assured that each step our hotel journey will be carefully reviewed with the team.
Best regards,
Mercure Almaty Team
by A verified traveler
Posted 29 Jul 2021 on Hotels
Comment from Hotel Management
30 Sep 2022 by Mercure Team, Hotel Management
Dear Guest,We thank You for your feedback and certainly look forward to welcoming you back again in the nearest future.Yours sincerely,Mercure team
by A verified traveler
This is my 4th stay at this property
Posted 28 Nov 2020 on HotelsI keep coming back, and the place keeps delivering each time - that is worth mentioning - thanks Team Mercure
Comment from Hotel Management
20 Apr 2021 by ., Hotel Management
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager Danilo Benne
by A verified traveler
Posted 23 Oct 2020
Comment from Hotel Management
26 Oct 2020 by ., Hotel Management
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager Danilo Benne
by A verified traveler
Perfect for walking around city center Almaty
Posted 8 Oct 2020 on HotelsAmazing service from front-desk - Mr. DAMIR has been utmost professional and has helped us with advice and many other things. Comfortable lobby and location close to the walking promenade in Almaty. Good room-service
Comment from Hotel Management
13 Oct 2020 by ., Hotel Management
Dear Guest,
We very much appreciate your comments regarding your stay at the Mercure Almaty.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
General Manager
Danilo Benne
by A verified traveler
Posted 21 Feb 2020 on Hotels
I like Mercure because their rooms and facilities are always modern and clean. This hotel in Almaty was no exception. Very satisfied with breakfast and their service was good in general. There are some dining options available within walking distance.
Comment from Hotel Management
27 Oct 2020 by ., Hotel Management
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager Danilo Benne
by A verified traveler
Posted 25 Dec 2019 on Hotels
Comment from Hotel Management
27 Oct 2020 by ., Hotel Management
Dear Guest,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
General Manager
Danilo Benne
