Ratings based on 228 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Clackamas
Posted 13 Dec 2023
by A verified traveler
Posted 13 Nov 2023 on Hotels
The hotel in general is fine but .. when I checked in there was a bat in my room, brought it to receiption in a bag: no excuses, no support or customers service. I am traveling for months and this is the place I will never come back
by A verified traveler
Posted 24 Aug 2023
it’s in a convenient location, quiet and staff members are very friendly. But the property is a bit run down. The carpet needs to be replaced and the furnitures are old.
Comment from Hotel Management
8 Sep 2023 by Grigory, Hotel Management
Тhank you for taking the time to tell us about your experience at Holiday Inn Almaty. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to welcome you again in the future. Again, thank you for choosing Holiday Inn! Best Regards, Holiday Inn Almaty Team
by A verified traveler
Posted 5 Aug 2023
This is an ideal area where for people who visits a country for the first time. The staff have been brilliant and extremely helpful and friendly.
Comment from Hotel Management
8 Aug 2023 by Grigory, Hotel Management
Тhank you for taking the time to tell us about your experience at Holiday Inn Almaty. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to welcome you again in the future. Again, thank you for choosing Holiday Inn! Best Regards, Holiday Inn Almaty Team
by A verified traveler
Posted 31 Jul 2023
Although I had problems when I arrived in the country with my partner was unfortunate was unable to meet me, the staff was able to assist my situation, they were extremely helpful and speak and understand good English, very impressed and great hospitality.
Comment from Hotel Management
1 Aug 2023 by Grigory, Hotel Management
Тhank you for taking the time to tell us about your experience at Holiday Inn Almaty. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to welcome you again in the future. Again, thank you for choosing Holiday Inn! Best Regards, Holiday Inn Almaty Team
by A verified traveler
Posted 18 Jun 2023
Such a great experience! Very attentive and helpful staff, delicious breakfast, safe and clean environment.
Comment from Hotel Management
20 Jun 2023 by Aruzhan, Hotel Management
Тhank you for taking the time to tell us about your experience at Holiday Inn Almaty. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to welcome you again in the future. Again, thank you for choosing Holiday Inn! Best Regards, Holiday Inn Almaty Team
by A verified traveler
Posted 26 May 2023
The room and hallway carpets were very dirty and the color almost turned black.
Comment from Hotel Management
26 May 2023 by Darkhan, Hotel Management
Тhank you for taking the time to tell us about your experience at Holiday Inn Almaty. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to welcome you again in the future. Again, thank you for choosing Holiday Inn! Best Regards, Holiday Inn Almaty Team
by A verified traveler
Never ever thinking to come again!!!
Posted 27 Apr 2023 on HotelsNot clenched enough, it’s not every day.
Reception staff are not professional.
Check out 12 but they are making noise from 10:00 am.
Breakfast not worth at all.
The Hotel not as holiday in standard!
Comment from Hotel Management
28 Apr 2023 by Darkhan, Hotel Management
Dear Mohamed,Thank you for taking the time to tell us about your experience at Holiday Inn Almaty. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to welcome you again in the future. Again, thank you for choosing Holiday Inn! Best Regards, Holiday Inn Almaty Team
by A verified traveler from Mulgrave
Posted 13 Apr 2023
Stayed there for around 5 days, and the hotel unfortunately falling apart.
Staff and service are excellent. Staff goes beyond and above to help, and accomodate your needs. They make sure you are happy and do their best to make your stay comfortable as much as its possible giving the conditon of the hotel.
Rooms are outdated, towels are very old and thin. When I asked, the host brought very good fluffy towels, but to get them you might need to ask. The lights in the room are very pale, its almost dark and feels uninviting, carpet is dirty and old. It feels like staff does everyting to keep this place clean and tidy, but management invests ZERO to make it happen.
Overall, my big THANKS to staff for accomodating our needs and changing the room, giving good towels, umbrella when it was raining, etc. And lots of questions to management and owners, the hotel has amazing team working there, location is spot on, why not to make tis hotel one of the bests in towm?
Thanks
Comment from Hotel Management
21 Apr 2023 by Anara, Hotel Management
Dear Faina, first of all let us to thank you for taking the time and to share your feedback with us, we really appreciate it. The hotel is in the process of changing the linen and towels floor by floor. The carpet looks dirty as the color is dark but the room cleaned very thoroughly. In spite of the fact that the rooms are outdated we keep our hotel clean and focus to the service as well. We are looking forward in welcoming you back at Holiday Inn Almaty! Sincerely, Anara Kospanova
by A verified traveler
Posted 3 Apr 2023
The regular hotel. We had our every year conference there. There were not lotion and shower cap in the room. They put only two small towels. It were not enough, frankly! There is a reconstruction area around the hotel.
Comment from Hotel Management
21 Apr 2023 by Anara, Hotel Management
Dear Zhanna, we would like to thank you for taking your time to share the feedback with us. The set up and amenities in the standard room is according to the IHG standard, in case, if you need any additional items we have a Forgot something program by dialing reception and asking the missing items. We are looking forward in welcoming you back at Holiday Inn Almaty! Sincerely, Anara Kospanova
