Ratings based on 260 Verified Reviews
4.5 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Apr 2024
Very comfortable stay. Room was a little warm, had to open the window resulting in significant traffic noise. Good breakfast. Great staff.
by A verified traveler from Renton
Posted 4 Apr 2024
Everything about Tien Shan excuses class. The staff are professional and courteous, the amenities are top notch, the rooms spacious, clean, and comfortable.
The breakfast dining facilities were well laid out with a sumptuous array of food items
I especially appreciated how well located Tien Shan is. From there, almost everything one needs is within a20 minute walk.
Great stay.
by A verified traveler
Posted 3 Apr 2024
Excellent
by A verified traveler
Posted 30 Mar 2024
Fantastic central location in Almaty, conveniently located in proximity to the Opera, Arasan Spa, the Cathedral, and great restaurants. The hotel gym is small, but adequate in a pinch. The spa is not to be missed. Wonderful buffet breakfast to start the day!
by A verified traveler
Posted 17 Mar 2024
The hotel was beautifully decorated with local art. The pool was peaceful and beautiful.
by A verified traveler
Grat hotel in Almaty, Kazakhstan
Posted 6 Nov 2023 on HotelsThe hotel is located in a good location with shops, restaurants and supermarket nearby.; the surrounding area is safe and quiet at night. The room is small since the hotel is an old building; however, it is very clean and all amenities are in very good condition. The hotel staff is helpful and speaks English well.
by A verified traveler
Posted 3 Nov 2023
The hotel is located on an ideal green area of Almaty surrounded by parks and museum, however, as we live in the world of technology, there were at least one socket that dud not work., they also charged for ectra drinking glasses into the room as well as knives and forks. When ordering room servuce staff forgot certain items such as a fork or molk for coffee. There is no morning drinking facilities. I would nit come back to the hotel again if I am being honest and will go back to the hotel I stayed before.
by A verified traveler
Posted 18 Oct 2023
The property is in an excellent location but unfortunately that is the only positive thing about it. Hotel itself is quite outdated and need a massive reonavtion and some proper love and care. The reception staff are not at all helpful and border line rude. They act as if they are doing the guests a favour by even answering them. They have absolutely no sense of customer service, which is a basic expectation from a 4/5 star hotel. The breakfast is really poor, better not to waste your time there, just walk to many beautiful / well served cafe dotted around Almaty. The spa and spa staff are nice but parts of the spa are continuously booked for private treatment. Overall a very poor hotel/service.
by A verified traveler
Posted 8 Oct 2023 on Orbitz
Older style but elegantly cared for. Very comfortable. We enjoyed our stay tremendously.
by A verified traveler
Posted 8 Oct 2023
Very nice and quiet place. Staff was so nice and smiling. Housekeeping staff was also very attentive of their duties. All in all , I recommend this place to stay in Almaty.
