Ratings based on 49 Verified Reviews
3.5 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Toronto
Posted 4 Oct 2019
Terrible experience , zero communication even the very basic english , Breakfast is terrible, very old hotel
by A verified traveler
Posted 19 Oct 2018
by A verified traveler from canada
below average
Posted 20 Jul 2018 on OrbitzBreakfast is gone in the first hour. Early birds get the worms. Staff struggles with language. Samuel makes sexual comments to women guests and offers massages etc.
Comment from Hotel Management
16 Aug 2018 by Madina Kussainova, Hotel Management
Good day!
Thank you for your feedback, we apologize for our employee.We will definitely take into account all your comments
by A verified traveler
Good well located cheap hotel
Posted 6 Jun 2018 on HotelsI always choose Golden Palace when staying in Almaty. The quality is more than acceptable for the price and it's conveniently located.
by A verified traveler
Good vaiue for the price
Posted 4 Jun 2018 on HotelsThe hotel is well located and very good value for money. Rooms are of a good standard.
by A verified traveler
Much below to be even average
Posted 21 Nov 2017
Pros: honestly, nothing but if I have to say something, I would say location not too far from center yet you cant go anywhere by walking
Cons: cleanness, towels, bed sheets
Location: from the map, it looks like in the center but I find it bit distance from the enter
when you choose to stay budget hotel you have a low expectation but this hotel is even below the lowest expectations.
Firstly I was given terrible room. The towels seemed like used and not changed, bed sheets smells cigarettes, those two was enough reason to make me uncomfortable
I didn't mention about the condition of the room or elevator, but the things that really matter for personal hygiene are essential for me and this hotel failed me there
so when I check-in, I was too tired to change my room and slept that night
decide to do next day but next day when I tried to take shower, I got another surprised, water was streaming very low and it was either cold or hot anyway after thirty or forty minutes of freezing and burning, I went and change my room to new one which was acceptable
drinking water is not complimentary
Recommended
for Everyoneby A verified traveler
Review for a good hotel at reasonable price
Posted 18 Aug 2016
Pros: I like the staff especially When I needed to print out my airplane boarding pass, she asked me to email to her and she printed it out at no charge.
It has been a very pleasant experience staying at Golden Palace Hotel. The rooms are comfortable and clean. The breakfast is good. The dinner is decent. The staff are courteous and very helpful. It is very good hotel for a very reasonable price.
Recommended
for Everyoneby A verified traveler
Nice hotel down town
Posted 7 Aug 2016We enjoyed our stay at the hotel. It is comfortable and clean. The staff are friendly. We will recommend the hotel to our friends.
Recommended
for Everyoneby A verified traveler from Melbourne, Aus
Nice hotel close to centre
Posted 3 Jul 2016
Pros: The breakfast was great. The staff were helpful.
Cons: For some reason the bed sheets seem to be too small for the beds. It would be nice to wake up without the sheets being half way down the bed.
Location: Near to buses; fairly near to metro. Many restaurants nearby. Places to change US$ / Euro but not Aus$.
The hotel is close to main roads and therefore transport. You need to buy a transport card for their buses/train (not available in the hotel) but you can put money on your card using their machine in the foyer. This was really helpful.
The staff try their best to help if you need anything. Not all the staff speak English, but I speak a little Russian, so that was okay for me.
The breakfast was great value, but it's not worth eating in the hotel for lunch/dinner. There are good restaurants at good prices all around the hotel.
I would definitely book this hotel again.
by Zarema
My unique taxi experience
Posted 8 Mar 2016 on HotelsThe hotel is ok for the offered price, but next time I will look for something else.
Was really disappointed and angry with the hotel taxi service. It's very expensive, but they put you in taxi with other people (!!!) without even reducing the price. Ridiculous! I travel for business every month for many years, but never had an experience like that before.
