Ratings based on 38 Verified Reviews
4.7 Room cleanliness
4.2 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 May 2024
Very good property and environment, but lake of maintenance and the staff’s service is not as professional as a luxury hotel standard. Low value for the money.
Comment from Hotel Management
14 May 2024 by Banyan Tree Tamouda Bay, Hotel Management
Here's a suggested response to the review, addressing the concerns while maintaining a professional and receptive tone:Dear Guest,Thank you for taking the time to share your feedback. We're glad to hear that you appreciated our property and environment. However, we are truly sorry to learn that aspects of our maintenance and staff service did not meet your expectations for a luxury hotel. We strive to provide an exceptional experience for all our guests, and it appears we fell short in this instance.Your comments are invaluable, and we are taking immediate steps to address these issues to ensure our service and facilities match the high standards our guests expect and deserve.We hope to have the opportunity to welcome you back and demonstrate the improvements made, ensuring you receive the true value and luxury experience you expect from us.Warm regards,Banyan Tree Tamouda Bay.
by A verified traveler
Posted 28 Apr 2024
Perfect place to just relax!
Comment from Hotel Management
2 May 2024 by Banyan Tree Tamouda Bay, Hotel Management
Dear Tariq,Thank you for your kind words! We're delighted to hear that you found our place perfect for relaxation. It’s our pleasure to provide a serene retreat where you can unwind and recharge.Looking forward to welcoming you back soon for another relaxing stay.Warm regards,Banyan Tree Tamouda Bay
by A verified traveler
Posted 18 Feb 2024
Outstanding experience
Comment from Hotel Management
28 Feb 2024 by Banyan Tree Tamouda Bay, Hotel Management
Dear Guest,Thank you for your wonderful review. We are thrilled to hear that you had a great stay. We look forward to welcoming you back for another memorable experience.Warm regards,Banyan Tree Tamouda Bay.
by A verified traveler
Posted 3 Jun 2023
by A verified traveler
Posted 30 Oct 2022
Villa size and design are perfect. Ideal privacy. Restaurants have good menu choices, but wine list is very poor
Comment from Hotel Management
31 Oct 2022 by Banyan Tree Tamouda Bay , Hotel Management
Dear Iryna, Thank you for taking the time to write this review of Banyan Tree Tamouda Bay. We are pleased to know that you enjoyed your experience in our property. Looking forward to welcoming you again. Kind regards, Banyan Tree Tamouda Bay Team.
by A verified traveler from Leeds
Posted 16 Oct 2022
by A verified traveler
Posted 30 Sep 2022
The best place , romantic, private
Comment from Hotel Management
3 Oct 2022 by Banyan Tree Tamouda Bay Team., Hotel Management
Dear Ms Carolina,Thank you for taking the time to write this review of your recent stay at Banyan Tree Tamouda Bay.We are pleased to learn that you have enjoyed the experience. Looking forward to welcome you again.Kind regards,Banyan Tree Tamouda Bay Team.
by A verified traveler
Posted 18 Sep 2022
🙏
Comment from Hotel Management
3 Oct 2022 by Banyan Tree Tamouda Bay Team., Hotel Management
Dear Mr Abdullah,Thank you for taking the time to write this review of your recent stay at Banyan Tree Tamouda Bay.We are pleased to learn that you have enjoyed the experience. Looking forward to welcome you again.Kind regards,
by A verified traveler
Posted 17 Jul 2022
The staff are nice but they are missing trainings and they couldn’t fulfil a simple needs as supply a hair dyer and chase a lagarto that we found on the bed room roof. I was very disappointed specially for a 5 stars hotel.
Comment from Hotel Management
18 Jul 2022 by BTMATM, Hotel Management
Dear Mehdi,
Thank you for taking the time to write this review of your recent stay at Banyan Tree Tamouda Bay.
We are pleased to know that you delighted the experience and we regret any inconvenience that may have happened.
While we investigate this immediately with our team, we hope to welcome you again for a better experience.
Kind regards,
Banyan Tree Tamouda Bay Team.
by A verified traveler
Best value for your buck.
Posted 24 Jun 2022 on HotelsYou really get what you pay for.
The place is great and the service is excellent.
Looking forward to coming back.
Comment from Hotel Management
13 Jul 2022 by BTMATM, Hotel Management
Dear Mr Habib,
Thank you for taking the time to write a review of your stay at Banyan Tree Tamouda Bay.
We have the pleasure to know that you delighted the experience, and we are looking forward to welcoming you again.
Kind regards,
Banyan Tree Tamouda Bay Team.
