City Hotel Alger Reviews

Thank you for sharing your experience during your stay at the hotel and we are sorry to hear that some aspects of your stay did not meet your expectations.Firstly, we would like to assure you that our staff are trained to offer a courteous and professional service to all our customers, whatever their country of origin.We understand that changing languages at check-in may have seemed disconcerting. However, please note that our intention was not to be rude, but rather to facilitate communication to offer you a smoother and more understandable service. As we receive many American guests who do not speak French, we try to adapt our linguistic approach to meet their needs and provide them with a pleasant experience.We would like to assure you that we in no way wish to make you feel uncomfortable or offended when our employees have insisted on communicating with you in English, their primary intention was to put you at ease and offer you a quality service.We appreciate your positive comments about the view and balcony of your room. We strive to provide enjoyable amenities and spaces for our guests to relax and take in the surroundings. Your acknowledgment of the balcony's size and its suitability for two people is valuable information for future guests considering our accommodations.I would like to sincerely apologise for the inconvenience caused by the recent lack of water and internet. I fully understand how frustrating and disruptive this can be, and would like to assure you that we are doing everything we can to resolve these issues.The disruption we experienced was beyond our control and beyond our control. Unfortunately, we have been faced with unforeseen circumstances that have resulted in interruptions to water supplies and internet access. We understand how essential these services are to you, and we are equally disappointed by the situation.We thank you for your understanding and continued support. Your satisfaction as a customer is of paramount importance to us, and we are committed to constantly improving our service.Yours sincerely

Liar,customer complaining about all things. He was assigned a superior room, but had to ask to change the room because of the internet notwithstanding that it worked very well and that the problem was in his phone, claiming that he was not looking for luxury and that he even accepts a small room, and that he is there because of the location of the hotel. After having him change rooms through his Director Mr ADIM S, he complained about the quality of the bed, and asked to be reimbursed, which the Director refused. The unprofessional staff gave him access to the room at 11:00 am even before the official check-in timesThe staff was always attentive to the customer and it was always our tradition and always accept constructive opinions but not accusations.We invite the partners with whom we work to put this type of client in a blacklist.City Hotel AlgiersDirection