Ratings based on 363 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Sep 2023 on Hotels
by A verified traveler
Comfortable and centric hotel
Posted 5 Sep 2023 on HotelsWe stayed for a night and it was great. The hotel looks a bit dated but the stay was comfortable.
by A verified traveler
Posted 6 Aug 2023
Greta property with easy walking distance .
Comment from Hotel Management
15 Aug 2023 by HM, Hotel Management
Dear Tonino, thank you very much for your kind words. We are happy that you appreciated our facility and yes, it is easy to reach the beautiful historic centre within a few minutes' walk. We hope to host you in the future and take this opportunity to send you our warmest regards.
by A verified traveler
Posted 22 Jul 2023 on Hotels
Comment from Hotel Management
15 Aug 2023 by HM, Hotel Management
Dear Torsten, thank you very much for your score. It makes us very happy to know that you were satisfied with the facility and our services. We look forward to having you as our guest again and send you our best regards
by A verified traveler
Far from 5 stars
Posted 6 Sep 2022 on HotelsOverpriced room with an amazing view but outdated furnishings and air conditioner that didn't work, even after being"fixed". Worst bed I've slept on since camping on a roll out mat 20 years ago. Restaurant and bar service were great when available. Disappointed we couldn't get a meal at the hotel at 9.25pm, informed that the restaurant closes at 9.30pm, which I'm sure most would agree is a little too early for a European summer, particularly when there is no room service available. Location made up for many of the hotel's shortcomings.
Comment from Hotel Management
30 Sep 2022 by Guest Experience Manager SMY Hotels, Hotel Management
Dear guest,We first would like to thank you for choosing our Smy Carlos V for your holidays in Alghero and for sharing your comments on your experience among us. We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
by A verified traveler
Posted 24 Jul 2022
Exceptional staff. Great service. Great room. The breakfast is terrific. My family and I had a fantastic experience.
Gym leaves something to be desired and there is a lawn beyond the pool area that looks unfinished. Given how great this hotel is overall, I’ll give them the benefit of the doubt that the lawn is probably a project in progress and will look very different sometime soon.
Comment from Hotel Management
29 Jul 2022 by Anaelle Gomila SMY Hotels, Hotel Management
Dear Christopher,
First and foremost we would like to thank you for the praising review you shared following your recent visit to our Smy Carlos V and are delighted to read that we were able to match your expectations.
It is important for us to know you are satisfied with our breakfast service and our with staff in general.
Thank you for your constructive comments. As you say, we are constantly trying to improve our facilities.
We hope to have the pleasure of welcoming you again in our hotel, or in any of our Smy hotels.
by A verified traveler
Perfect break, will defo return.
Posted 2 Jul 2022 on HotelsThis was an amazing hotel, perfect location. This was a excellent stay.
Comment from Hotel Management
11 Jul 2022 by Guest Experience Manager , Hotel Management
Dear Robert,
Thank you very much for sharing this great review of your recent stay at Smy Carlos V!
We are delighted to read that you had an excellent stay because it means that you enjoyed your holiday with us.
Once more we thank you for sharing your experience. We look forward to serving you again in a near future in any of our Smy Hotels.
by A verified traveler
Posted 7 Jun 2022 on Hotels
Beautiful place. Beautiful food and pool.
Service great.
Terrible pillows and really uncomfortable beds.
The room was really really hot! So rooms with a view are on fire, way to hot for us in room and seemed this couldn’t be fixed, aircon not great.
So for 5 star bit dissatisfied with a fee things sadly
Comment from Hotel Management
29 Jul 2022 by Guest Experience Manager SMY Hotels, Hotel Management
Dear Elizabeth,
Thank you for your review after your holidays in our Smy Carlos V.
We are very happy to read that you enjoyed our location, our pool side and the food served by our chef! However, we are saddened to read that the air conditioning in your room was not working as it should. Our reception team would have been happy to move you to another room or to help you with the air conditioning.
Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.
by A verified traveler
Posted 31 May 2022
The Carlos V Hotel is one of the most brilliantly located properties in Alghero, it's right on the sea front, with amazing Mediterranean views it's in a relatively quiet residential area so total silence (and amazing sleep) in the night time.
The facilities are wonderful: our room was huge, with nice added benefits like bathrobes, slippers, quality toiletries, bottled water (still & sparkling) provided daily. Cleanliness was incredible - the hotel obviously has high standards - this was one of the cleanest hotel rooms I ever stayed in.
The staff are wonderful, very friendly and accommodating - especially the reception staff .
Food - we didn't avail of breakfast or the half board evening meals... but we did have lunch in the poolside bar a few times, and it was excellent quality, and reasonably priced. They also have a fantastic wine list!
Comment from Hotel Management
27 Jun 2022 by Guest Experience Manager, Hotel Management
Dear Ian,
We would like to thank you for the lovely review you shared following your recent experience to our Smy Carlos V.
We are delighted to read that we were able to met your expectations.
We also thank you for pointing out the kindness of our reception staff, as well as the cleanliness of our installations.
Thank you for making us your choice hotel and we look forward to serving you again.
by A verified traveler
Posted 17 Sep 2021 on Hotels
