W Residences Algarve (Albufeira) Hotel Review

5 out of 5

by A verified traveler

Posted 20 May 2024

Our second stay and it was as amazing as the first time. We will go there again.

Comment from Hotel Management

27 May 2024 by CH, Hotel Management

Dear RoThank you for choosing to stay with us again! We're delighted to hear that your second visit was just as amazing as the first. Your continued support and positive feedback mean the world to us. We look forward to welcoming you back for another fantastic stay in the future.Best regards,Christian HumbertGeneral Manager

5 out of 5

by A verified traveler

Posted 13 Aug 2023

the hotel staff and location is great. food choices are limited. Spa is fantastic.

Comment from Hotel Management

16 Aug 2023 by CA, Hotel Management

Dear Homayou,Thank you for taking the time to share your feedback on your recent stay at our hotel. We're glad to hear that you enjoyed this amazing guest experienceLook forward to see you againKind RegardsCajetan AraujoGeneral Manager

1 out of 5

by A verified traveler

Posted 26 Jul 2023

Rotten fruits in s new room and the staff is not responding properly they are using other clients credit cards for existing bookings and violate several rules they should have in place to make a stay pleasant Apologies don’t exist and they are always right and make this stay an embarrassing experience

Comment from Hotel Management

26 Jul 2023 by CA, Hotel Management

Dear JuergenThank you for taking the time to write this review, we sincerely apologize for the inconveniences and the negative impression we left you with and we will be looking carefully at this matters, at W Algarve being helpful, attentive and professional are hallmarks of our hospitality and this review does not reflect the type of service that we provide each and every day to our guest.We hope to have the opportunity to welcome you back, Kind regardsCajetan AraujoGeneral Manager

1 out of 5

by A verified traveler

Posted 20 Jul 2023

The Management is not capable to resolve the gate of the entrance of the property. The average waiting time to access the security gate is 25 min and the guards sleep literally. Mini Bar won’t be filled up even if you call them 3 times exceptionally lazy staff. 5 Star Hotel can’t deliver a scoop of icecream with room service. The most used term in the W is Not Possible and that’s the wrong word on a 850 EUR a night Suite.

Comment from Hotel Management

26 Jul 2023 by CA, Hotel Management

Dear Jose Luis,Thank you for sharing your feedback about your recent stay with us. We believe that the less positive aspects were isolated incidentsWe are actively working to understand and take the proper intervention about the entrance gate issues if it brings smoother experience for our guests.Our aim is to accommodate our guests' needs and preferences to the best of our abilityIf you would like to discuss your experience further or if there is anything else we can do to assist you, please do not hesitate to reach out to us directly.We hope to have the opportunity to provide you with a more positive experience in the future.Best regards,Cajetan AraujoGeneral Manager

5 out of 5

by A verified traveler

Posted 15 Nov 2022

Superb property, two bedrooms with ensuite, great size lounge and balcony. Staff very professional and helpful.

5 out of 5

by A verified traveler

Posted 28 Aug 2022

I highly recommend this hotel

5 out of 5

by A verified traveler

W Residence First Guests

Posted 6 Jun 2022 on Hotels

We were lucky enough to be there on the first day of opening. The staff were really friendly and keen to accommodate us. I

5 out of 5

by A verified traveler

Fantastic Hotel

Posted 5 Jun 2022 on Hotels

One of the best experience we have had. Service is outstanding. Food as well. Rooms are very contemporary done with well taste. Heated pool was so nice to dip in knowing the day we came wasn't the warmest. Live DJ by the pool was a fun surprise. Can't wait to return!