Ratings based on 444 Verified Reviews
4.5 Room cleanliness
4.2 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 May 2024
Staff were fantastic. A nice finish to a hectic tour through Porto, Évora, Coimbra, Óbidos, etc. Very relaxing...
by A verified traveler
Posted 30 Mar 2024
The all inclusive food was absolutely awful. The hot food was mostly cold. Most of the main courses were so tough or overdone that they could not be chewed. Only the salads, fruits and desserts were edible.
by A verified traveler
Posted 16 Mar 2024
Excellent place. Rated
Comment from Hotel Management
13 Apr 2024 by Customer Service, Hotel Management
Dear Ajit,Thank you for your feedback! We're glad to hear that you enjoyed your stay. If there's anything specific you particularly liked or any suggestions you have for us to make your experience even better next time, feel free to let us know. We look forward to welcoming you back again soon!
by A verified traveler
Posted 15 Mar 2024
We travelled with our 7 month old for the first time and thoroughly enjoyed our stay and loved the area.
Staff were warm, welcoming and super helpful with every interaction (esp Neuza and the other dining room staff). The room was ample in size with a very nice cosy but quiet feel which was great.
The hotel grounds are lovely, especially when you wander outback past the pools and take a walk down to the beach along the boardwalk. The beach itself was just ideal, quiet, beautiful clean sand and clear water. The hotel also provides towels by the pool for you to use. The access to the beach is also very well considered as only hotel guests with a key card can exit through some gates to reach the beach. For a young family, this made a lot of sense. In terms of facilities, there's a nice small gym 24/7 free for use and for the more avid gym goers and more substantial gym with powerlifting equipment etc for 10 euros a day. The spa itself was really nice and is only 20 euros for 3 hours which I clufes access to a private pool, sauna, steam room, ice bucket and jacuzzi. This is free for anyone who books a massage too. Outside of this, there is a separate indoor heated pool which is free for all guests to use and very well sized.
The breakfast buffet was great for us as vegetarians and we thoroughly enjoyed it. Dinner was also good however ony a few nights, perhaps a more substantial vegetarian main dish would have been great. Aside from this, we enjoyed our meals in the hotel.
Comment from Hotel Management
13 Apr 2024 by Customer Service, Hotel Management
Dear Hardeep,Thank you for sharing your experience! It sounds like you had a wonderful stay with us and enjoyed the warm hospitality of the staff. It's great to hear that you found the room spacious and cozy, and that you appreciated the beautiful hotel grounds and easy access to the beach. The gym and spa facilities seem to have met your needs well, and it's fantastic that you enjoyed the breakfast buffet as vegetarians. We'll take note of your feedback regarding the vegetarian options for dinner. We hope to welcome you back for another enjoyable stay in the future!
by A verified traveler
Posted 9 Mar 2024
The property was very well maintained, with a great position walking distance from a beautiful beach. The hotel never felt crowded, so the facilities were easy to use. Great indoor and outdoor pools. Lots of variety at breakfast and dinner and the quality was better than i expected. Special mention to Mo in the restaurant, superb customer service, the man really knows his stuff. Great spot for a spring break.
Comment from Hotel Management
13 Apr 2024 by Customer Service, Hotel Management
Dear Simon,Thank you for sharing your experience! We're thrilled to hear that you enjoyed your stay and found the property well-maintained with convenient access to the beach. It's wonderful to know that you appreciated the facilities, including the indoor and outdoor pools, and that you were pleasantly surprised by the variety and quality of the meals. We hope to welcome you back soon!
by A verified traveler
Posted 24 Feb 2024
Very friendly and helpful staff. Really good facilities. The parking was sometimes full.
Comment from Hotel Management
13 Apr 2024 by Customer Service, Hotel Management
Dear Karen,We're delighted to hear that you found our staff very friendly and helpful and enjoyed our facilities! Your feedback is valuable to us, and we'll look into ways to improve parking availability for our guests. Thank you for choosing us, and we hope to welcome you back soon!
by A verified traveler
Posted 23 Feb 2024
Great location! Outstanding Portugal hospitality and customer service!
Comment from Hotel Management
13 Apr 2024 by Customer Service, Hotel Management
Dear Dragan,Thank you for sharing your positive feedback! We're thrilled to hear that you enjoyed our great location and experienced outstanding Portuguese hospitality and customer service during your stay. We take pride in providing exceptional service to our guests and are delighted that we could contribute to your enjoyable experience. We look forward to welcoming you back in the future!
by A verified traveler
Posted 15 Feb 2024 on Hotels
by A verified traveler
Posted 27 Jan 2024
Great property, perfect location!
Great customer service!
by A verified traveler
Posted 3 Dec 2023
Comment from Hotel Management
11 Jan 2024 by Customer Service, Hotel Management
Estimado Cliente,Agradecemos nos ter escolhido para a sua estadia no Algarve e esperamos vê-lo novamente. Agradecemos também a sua avaliação.Melhores cumprimentos,
