Ratings based on 519 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 May 2024
Resort was lovely with easy access to the beach within 3 minutes. Lots of different areas to sit around with many pools. Breakfast buffet was lovely. We were lucky enough to be upgraded to a suite. Would recommend and we would definitely stay again.
Comment from Hotel Management
11 May 2024 by Beatriz Damas - Guest Relations, Hotel Management
Dear Mr. Samuel Frampton,Thank you sincerely for taking the time to share your experience with us. We are absolutely thrilled to learn that we were successful in meeting your expectations and providing you with a great holiday experience. Your kind words are very important to us and our team is delighted to receive your encouraging feedback. Knowing that our efforts have made a positive impact on your stay brings us tremendous joy and motivation as we strive to create memorable experiences for all our guests, and it's immensely rewarding to hear that we achieved this goal with you.Kind Regards,Beatriz Damas - Guest Relations
by A verified traveler
Posted 5 May 2024
Lovely stay for our group! Very nice hotel with beautiful grounds, nice rooms and a great breakfast.
Comment from Hotel Management
7 May 2024 by Beatriz Damas - Guest Relations, Hotel Management
Dear Ms. Larissa,NAU Salgados Dunas Suites would like to thank you for your preference.We appreciate the valuable time you spent sharing your experience and we are delighted to realize that your best expectations were achieved.We look forward to welcoming you back for another wonderful stay in the future.Kind Regards,Beatriz Damas - Guest Relations
by A verified traveler
Posted 2 May 2024
Outstanding Hotel and outstanding services!
Comment from Hotel Management
3 May 2024 by Kind regards, Beatriz Damas, Hotel Management
Dear Ms. Nicole,Thank you for selecting NAU Salgados Dunas Suites for your recent holidays.We are pleased to find out that you enjoyed your experience with us. We are very happy to read your kind words and our team is looking forward to welcoming you back again soon.Kind regards, Beatriz Damas
by A verified traveler
Posted 8 Dec 2023
Comment from Hotel Management
11 Mar 2024 by Beatriz Damas - Guest Relations, Hotel Management
Dear Paramjeet,Thank you for selecting NAU Salgados Dunas Suites for your recent holidays.Rest assured that we take great pride in ensuring every guest has a memorable stay and in this case, if we missed out, please accept our apologies and we certainly look forward to make it up to you on your next stay with us.Kind Regards,
by A verified traveler
Posted 15 Nov 2023
The property was great and the vicinity near the beach made our vacation so enjoyable. However, we rated it a 3 stars as when we checked in, we were given a pool side view suite (calling it a pool side view is generous, we were actually near the street parking). We paid for a sea view suite which was higher than the other suites, and the hotel manager did not mention why we did not get our sea view (the hotel was overbooked) until we complained about it. And when we move to a sea view suite the next morning, the manager told us that the switch actually costed the hotel additional cleaning expenses. What's wrong here?🤔 Should we not be compensated for the first night and the inconvenience instead? We didn't get an apology from the hotel and had we not complained about it, we would probably be left in a lower category suite for the rest of our stay. That's dishonesty on the hotel part.
Comment from Hotel Management
22 Mar 2024 by Beatriz Damas - Guest Relations, Hotel Management
Dear Mrs. Cindi Chan,We regret that your stay did not meet your expectations.We will take your comments and opinion into consideration in the hope of constantly improving our Hotel's service quality.We hope that, inspite of these unfortunate events, you return to our hotel for a better experience.Kind regards,
by A verified traveler
Posted 31 Oct 2023
Nothing to do with kids. I was hoping for better playgrounds, other facilities to cater for little guests.
Comment from Hotel Management
1 Nov 2023 by João, Hotel Management
Dear Mrs. Anna,Thank you for choosing NAU Salgados Dunas Suites.Unfortunately we can see that the stay didn't meet your best expectations and for that we apologize in advance.We hope to have the chance to welcome you again.Kind regards,João Bibe - Guest Relations
by A verified traveler
Posted 24 Oct 2023
Beautiful view of the ocean and great oceanfront boardwalk. 2 room suite. The living area included a counter, faucet and sink which was convenient. Furnishings were on the “basic” side. Several good restaurants within easy walking distance.
Comment from Hotel Management
27 Oct 2023 by João, Hotel Management
Dear Mr. Ronald,Thank you for choosing NAU Salgados Dunas Suites.We are very happy to see that you enjoyed your stay with us enjoying everything from our location to our room facilities.We look forward to welcome you again.Kind regards,João Bibe - Guest Relations
by A verified traveler
Posted 24 Oct 2023
Comment from Hotel Management
20 Nov 2023 by João Bibe, Hotel Management
Dear Mrs. Sandra,Thank you for selecting NAU Salgados Dunas Suites.Unfortunately we see that you were not satisfied with your stay and for that we apologize in advance.We hope to have the chance to welcome you again.Kind regards,João Bibe - Guest Relations
by A verified traveler
Posted 20 Oct 2023
The suite we stayed in was comfortable. The interior was modern and stylish, and the view of the surrounding area was truly breathtaking.
The breakfast spread offered a good variety of options. The staff would also make omelettes every morning.
While the location is beautiful, it's somewhat secluded, and local attractions and amenities are not within walking distance. However, if you have a car, this won't be an issue.
Unfortunately, we were disappointed to find that the spa was undergoing maintenance during our stay, which meant we couldn't indulge in the relaxation and pampering we had hoped for.
The communal stairs were not very well-lit and not kept as tidy as the rest of the hotel.
The staff are amazing and made my partner's birthday special. We had a bottle of champagne delivered to the room. The beach was a short walk and was amazing!
Comment from Hotel Management
21 Oct 2023 by João, Hotel Management
Dear Mr. Amit,Thank you for selecting NAU Salgados Dunas Suites.We are very happy to read your kind words about our hotel and verify you enjoyed a good stay.We look forward to welcome you again soon.Kind reards,João Bibe - Guest Relations
by A verified traveler
Posted 17 Oct 2023
Beautiful resort with many amenities, we stayed in a well appointed room with sea view. Many pools and easy pathway to the beach. October was a good choice as it was not crowded
Comment from Hotel Management
21 Oct 2023 by Joao, Hotel Management
Dear Mrs. Maria,Thank you for your preference for NAU Salgados Dunas Suites.We are delighted to read your comments and realize you had an excellent stay with us beeing able to enjoy all our available services.We look forward to welcome you again.Kind regard,João Bibe - Guest Relations
