Ratings based on 489 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 May 2024
Comment from Hotel Management
15 May 2024 by Suman Rawat, Hotel Management
Dear Ms. Ohiomoba,Thank you for shaing feedback with us and we look forward to welcoming you back in the near future.Best Regards,Suman RawatResident Manager
by A verified traveler
Posted 25 Apr 2024
I have stayed in this property for the last 16 years plus,, I got the same room I had 15 years ago there is mold in the shower/ bath,, same Decoration as then never had anything done to it since then, the bar in the hotel is so noisy it’s impossible to get any sleep,, the company muthu promised the would modernise the property they have done very little,, as I say I have been going there for over 16 years will not go back, Shame on you muthu,, stay clear especially if you are looking for a relaxing holiday no chance
Comment from Hotel Management
26 Apr 2024 by Suman Rawat, Hotel Management
Dear Mr. Stefan,Thank you for sharing feedback with us. We apologize for the inconvenience caused. Our hotel is open 365 days and it's going under a phased renovation process which will include all parts of the hotel.Do give us another chance to serve you in the near future.Best Regards,Suman RawatResident Manager
by A verified traveler
Posted 4 Apr 2024
Great 3 star hotel well located. Kids enjoyed the ping pong table.
Comment from Hotel Management
5 Apr 2024 by Suman Rawat, Hotel Management
Dear Mr. Gabriel,Thank you for shaing feedback with us. We are happy to read that you liked our hotel location and kids enjoyed playing ping pong. We look forward to welcoming you back in the near future.Best Regards,Suman RawatResident Manager
by A verified traveler
Posted 13 Mar 2024
Location
Comment from Hotel Management
15 Mar 2024 by Suman, Hotel Management
Dear Guest,Thank you for sharing feedback with us. We are happy to read that you liked our hotel location.We look forward to welcoming you back in the near future.Best Regards,Suman RawatResident Manager
by A verified traveler
Posted 22 Feb 2024
Front desk staff friendly and helpful. Hotel was clean and location close to bus line and restaurants.
Comment from Hotel Management
22 Feb 2024 by Sid Naidu, Hotel Management
Dear Susan,Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that our front desk staff was friendly and helpful during your stay. Our team takes great pride in providing excellent service to our guests.It's wonderful to know that you found our hotel clean and convenient to the bus line and restaurants. We strive to create a comfortable and enjoyable environment for our guests, and it's gratifying to hear that we succeeded in making your stay pleasant.We appreciate your kind words and hope to have the opportunity to welcome you back in the future. If there's anything specific you loved about your stay or any suggestions for improvement, feel free to share them with us. We value your feedback and always aim to enhance the guest experience.Thank you once again for choosing our hotel, and we look forward to serving you again in the future.Best regards,Sid NaiduManager
by A verified traveler
Posted 12 Feb 2024 on Hotels
Comment from Hotel Management
13 Feb 2024 by Sid Naidu, Hotel Management
Dear John,Thank you so much for taking the time to leave such a positive review! We are thrilled to hear that you had a great experience while staying at MGM Muthu Oura Praia Hotel.Your kind words motivate us to continue delivering the best possible service to our customers. We truly appreciate your support and are grateful for your feedback.If you have any further comments or suggestions, please feel free to share them with us. We look forward to serving you again in the future.Thank you once again for choosing us and for sharing your positive experience!Best regards,Sid NaiduManager
by A verified traveler
Posted 18 Jan 2024 on Hotels
Comment from Hotel Management
19 Jan 2024 by Sid , Hotel Management
Dear Claudina,Thank you for sharing feedback with us. We look forward to welcoming you back soon.Best Regards,Sid NaiduManager
by A verified traveler
Posted 21 Dec 2023 on Hotels
Comment from Hotel Management
1 Feb 2024 by Muthu Oura Praia Hotel, Hotel Management
Dear Nigel, We like to take this opportunity to thank you for taking the time to share your experience. It is our sincere effort to ensure that our guests have a memorable experience and we are delighted to hear that you had a wonderful stay with us. We are very happy and satisfied that we were able to create an enjoyable experience and make a difference for you. We greatly appreciate your patronage and look forward to welcoming you again. Best regards,Sid NaiduManager
by A verified traveler
Posted 29 Nov 2023
Excellent location , several restaurants for breakfast, lunch and dinner.
Great staff and friendly service.
Comment from Hotel Management
29 Nov 2023 by Suman Rawat, Hotel Management
Dear Ms. Debbie,Thank you for sharing feedback with us. We are happy to read that you liked our hotel location, option of meals, and friendly staff.We look forward to welcoming you back in the near future.Best Regards,Suman RawatResident Manager
by A verified traveler
would like a refund. only stayed 1 night
Posted 1 Oct 2023 on Hotelscheck in was good. when we got to the room we noticed
our bed was very low. just a single mattress and not very
comfortable. our friends were in another room and they had
a extra mattress on top of what we had in our room. when we talk to the front desk she said they have a newer mattress and that there are no other rooms available. also the bathroom really needs updating. look dirty with the cracks in the tile and walls.
Comment from Hotel Management
1 Oct 2023 by Suman , Hotel Management
Dear Ms. Sandra,Thank you for sharing feedback with us. As per our records you booked for a deluxe studio and we upgraded your room to a superior one-bedroom apartment. Mattresses in different rooms are different as per the category. The hotel will be going under a phased renovation process which will include all parts of the hotel.We look forward to welcoming you back in the near future.Best Regards,Suman RawatResident Manager
