Ratings based on 1,031 Verified Reviews
3.7 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Apr 2024
by A verified traveler
Posted 14 Apr 2024
Comment from Hotel Management
16 Apr 2024 by Muthu Clube Praia da Oura, Hotel Management
Dear Linda,We're sorry to hear about your recent experience and the negative score on Expedia. Your feedback is important to us. Please contact us directly with further details so we can address your concerns and make improvements.Best regards,Marcio ReisCustomer Care Officer
by A verified traveler
Posted 18 Mar 2024
We stayed for over a month, and we doubt with a gentleman by the name of Rui, at the front desk. He was so incredibly helpful, friendly, insightful, and gave us some phenomenal suggestions. No request was too small or too big. His Customer service really made our trip memorable. He gave us ideas for places to go, restaurants, bakeries, local things to do, and if we had any issues at all, they were dealt with, in an expedient fashion! Fabulous room, we upgraded to a two bedroom suite overlooking the ocean. I would recommend this property every time. We took the self catering option, which was wonderful.
Comment from Hotel Management
21 Mar 2024 by Muthu Clube Praia da Oura, Hotel Management
Dear Mrs. Samantha,Thank you so much for choosing to stay with us and for taking the time to share your wonderful experience. We are thrilled to hear that Rui at the front desk made such a positive impact on your stay with his exceptional service. It brings us great joy to know that Rui went above and beyond to make your trip memorable by providing helpful suggestions, addressing any concerns promptly, and ensuring that no requests went unanswered. We will be sure to pass along your kind words to him, as we know he will be delighted to hear that he made such a positive impression on you.We're delighted that you enjoyed your stay in our fabulous two-bedroom suite overlooking the ocean, and we're glad that the self-catering option met your needs perfectly.Thank you once again for your recommendation, and we look forward to welcoming you back for another wonderful stay in the future.Kind regards,Cynthia H.Customer Care Officer
by A verified traveler
Posted 17 Mar 2024
Fabulous place for long stay! We stayed 2 month and we have to give full credit to Rui at front desk! He was amazing, helpful, and anytime anything needed attention, he was right on it. He was so wonderful and our favourite staff member. Thank you so much for being so kind to us while we were here.
Comment from Hotel Management
17 Mar 2024 by Muthu Clube Praia da Oura, Hotel Management
Dear Mrs. Samantha,Thank you immensely for your wonderful review! We are thrilled to hear that you had a fabulous two-month stay with us. Your kind words about Rui's professionalism, helpfulness, and dedication mean a lot to us. We are incredibly proud to have him as a member of our team, and we will be sure to pass along your appreciation to him personally. We are delighted that you felt well taken care of during your time with us. Providing outstanding service to our guests is our top priority, and we are thrilled to hear that we succeeded in making your stay memorable.Thank you once again for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future for another wonderful experience.Kind regards, Cynthia H.Customer Care Officer
by A verified traveler
Posted 6 Mar 2024
Hotel more like a 3 star. Room clean but a long distance down up and down a hill to the restaurant. Then faced with numerous steps to the restaurant. Apparently there is another way in but this is not advertised. Paper and plastic cups in restaurant and you are not allowed to take these out of the restaurant. Outside area for entertainment is cold and not inviting. Food okay. Staff unsmiling. Beautiful location by the sea.
Comment from Hotel Management
15 Mar 2024 by Marcio Reis, Hotel Management
Dear Denise,Thank you for sharing your feedback with us. We appreciate your observations regarding your recent stay at our hotel.We're glad to hear that you found the room clean and enjoyed the beautiful location by the sea. However, we apologize for any inconvenience caused by the distance and steps to the restaurant. Your comments regarding the signage for alternative routes and the atmosphere of the outside entertainment area are duly noted, and we will certainly take steps to address these areas for improvement.Regarding the use of paper and plastic cups in the restaurant, we adhere to certain policies for hygiene and safety reasons, but we understand your concerns and will review this aspect to ensure a more convenient experience for our guests.Once again, we appreciate your valuable feedback, which helps us to continually improve our services. We hope to have the opportunity to welcome you back in the future for an enhanced experience.Warm regards,Marcio ReisCustomer Care Officer
by A verified traveler
Posted 17 Feb 2024
Comment from Hotel Management
19 Feb 2024 by Muthu Clube Praia da Oura, Hotel Management
Dear guest,Thank you so much for your review! We are thrilled to hear that you enjoyed your experience with us. Customer satisfaction is our top priority, and we are delighted to have met your expectations.Your feedback is invaluable to us as we continually strive to enhance our services. We look forward to serving you again in the future.Kind regards,Cynthia H.Customer Care Officer
by A verified traveler
Posted 3 Jan 2024
***JUST DON'T DO IT***
We did go out of season and did get a good price on All Inclusive but I did not expect what we got.
The hotel grounds are beautiful and gorgeous beachfront location but the rooms are tired (although clean) and don't dare ask for a double bed.
Having booked a double room on Expedia I did not expect 2 single beds pushed together and made as 2 singles. Not a major thing but when I had the audacity to contact reception to quey this I was immediately shut down with a passive aggressive; "Not being rude 'Madam', you booked an apartment, you get twin beds. There are no doubles".
Then there was the issue with booking for the A La Carte restaurants. These are grim. Plastic chairs under plastic tarpaulin for the 'Mandarin' and 'Mexican'. The food not much better. Having been told they were fully booked (and eventually got booked in) there was barely anyone there and no atmosphere and half hearted service.
Drinks are basic. Beer and warm wine in the buffet in plastic cups, the only glass is in the A la Carte's. Even at The Ocean Bar it was plastic cups but the staff down there actually raised a smile and were friendly and made semi-decent cocktails.
It is a bland hotel with bland food and no atmosphere. Severely dated with rude and disinterested staff. Maybe it's better in the summer months??? I somehow doubt it.
I have travelled alot and can honestly say that this was the poorest customer service and expertise at a hotel that I've ever had.
Comment from Hotel Management
12 Jan 2024 by Muthu Clube Praia da Oura, Hotel Management
Dear Cherry,Thank you for sharing your feedback with us. We appreciate your comments about our hotel grounds and beachfront location. We apologize for any inconvenience you experienced regarding the room type and the response from reception. We understand that this was not up to your expectations. We also apologize for the issues you encountered with the A La Carte restaurants and the overall atmosphere. Your feedback will be shared with the appropriate teams to improve our offerings. We strive to provide excellent customer service and we sincerely apologize that we fell short during your stay. We value your feedback as it helps us to improve.
by A verified traveler
Posted 5 Dec 2023
excellent location on the beach. Convenient to walk to nearby shopping stores.
Comment from Hotel Management
26 Jan 2024 by Muthu Clube Praia da Oura, Hotel Management
Dear Longzhao,Thank you for your kind words! We're thrilled to hear that you enjoyed our excellent location by the beach and found it convenient to explore the nearby shopping stores. We strive to make our guests' experience as enjoyable as possible. We hope you had a great time and we look forward to welcoming you again soon!
by A verified traveler
Posted 21 Nov 2023
Great resort. Nice room and pools. Beside the beach. Good food and friendly staff.
Comment from Hotel Management
26 Jan 2024 by Muthu Clube Praia da Oura, Hotel Management
Dear Ken,Thank you so much for your kind review! We are thrilled to hear that you enjoyed your stay at our resort. It's wonderful to know that you found our rooms and pools to be nice and that our location beside the beach enhanced your experience. We're also glad that you enjoyed our good food and that our staff was friendly. Your feedback means a lot to us and we hope to have the pleasure of welcoming you back soon!
by A verified traveler
Posted 9 Nov 2023 on Hotels
Comment from Hotel Management
26 Jan 2024 by Muthu Clube Praia da Oura, Hotel Management
Dear ManonYour 10-star review is a remarkable achievement. We're dedicated to maintaining this extraordinary level of excellence.
