Ratings based on 282 Verified Reviews
3.6 Room cleanliness
3.6 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 May 2024
Resort is dated and old looks like the 1970.not enough storage for clothes .a dresser would be nice .i ask and email for a room not on a hill because of health issues,I got apartment on a hill . Got stuck in elevator with my husband for 15 minutes which was a terrifying experience,no apologies for that .got locked out of apartment one night for 30 minutes as lock would not work we were frozen as night is cold .
The staff were amazing especially Monica the house keeper very kind and helpful. So we had a few bad experiences that were never acknowledged.portugal is a beautiful country and beautiful people.
Comment from Hotel Management
31 May 2024 by Magda - Customer Support, Hotel Management
Dear guest,Thank you for your comments.Our constant aim is to improve the quality of our services, thereby increasing the satisfaction of our guests. All the aspects mentioned will be checked and we assure you that we will do everything we can to improve them. We look forward to seeing you again so that you can experience our usual quality standards. Best regards,
by A verified traveler
Posted 30 Apr 2024
We loved it
Comment from Hotel Management
3 May 2024 by Magda - Customer Support, Hotel Management
Dear guest,Thank you very much for your kind review, your feedback is very important to us.We hope this has been the first of many visits!See you soon!Best regards from the whole team.
by A verified traveler
Posted 15 Apr 2024
Comment from Hotel Management
13 May 2024 by Magda - Customer Support, Hotel Management
Dear guest,Thank you very much for taking the time to leave us your opinion, it means a lot to us to receive your feedback.We hope this is the first of many visits to our hotel.Best regards from the whole team.Magda Ribeiro – Customer Support
by A verified traveler
Posted 3 Apr 2024
Comment from Hotel Management
3 May 2024 by Customer Service , Hotel Management
Dear guest,Thank you very much for your review, your feedback is very important to us.We hope this has been the first of many visits!See you soon!Best regards from the whole team.
by A verified traveler
Posted 2 Apr 2024
Our stay was pleasant. The apartment was very large is size, the views were gorgeous, the beds were comfortable to sleep in, the towels were of good quality, loved the bidet, easy accessible property and a large variety of tasty meals and drinks in the restaurant.
Comment from Hotel Management
4 Apr 2024 by Customer Support , Hotel Management
Dear guest,Thank you very much for your kind review, your feedback is very important to us.We hope this has been the first of many visits!See you soon!Best regards from the whole team.Magda Ribeiro - Customer Support
by A verified traveler
Friends getaway
Posted 27 Oct 2023 on HotelsWeather was hit and miss.. A couple of days of rain and heavy rain at that. A few leaks about the hotel but nothing crazy. All was taken care of.. Staff couldn't do enough.. Love the hotel pool and that we are on the beach.. Plenty of food on offer and nice food at that.. Will happily come back to this hotel..
by A verified traveler
Albufeira
Posted 17 Oct 2023 on HotelsHotel is tired in need of painting and repairs
Excrement on back of toilet doors in reception area most Hand dryers and toilet roll dispensers broken in public areas
Furniture in room In sorry state
Exposed live electrical transformer for emergency lights in room
Outside light bulb exposed cover missing
Air con very good entertainment excellent cocktails not great
Comment from Hotel Management
21 Nov 2023 by Isabel Albino, Hotel Management
Dear Samantha,Thank you for your feedback on your experience at Monica Isabel.Your opinion is very important for us to be able to improve our services.We are sorry that we did not meet your expectations and for any inconvenience caused.We would also like to inform you that we will check the points you mentioned with the departments responsible so that we can improve and resolve them.We sincerely hope that you will give us another chance, apart from the less positive impression of this stay. Best regards,
by A verified traveler
Posted 15 Sep 2023
Reservation was mishandled, property is in poor condition from age
by A verified traveler
Brilliant beach location, excellent value
Posted 5 Sep 2023 on HotelsIt's 10 out of 10 if you love the beach and swimming in the sea. Brilliant location just a short 10 minute walk into town along a boardwalk on the beach. However the pool area is a little on the small side, but I love the beach so it was a perfect for myself and my 15 year old son. For a three star resort, it exceeded expectations, excellent value for money.
by A verified traveler from Brasilia
Posted 5 Aug 2023
The proximity of the sea.
