Ratings based on 254 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 May 2024
I’m fortunate to travel around the world and the staff on reception were so rude and unhelpful, I’ve never experienced anything like it before.
My bedroom was very dated and the bathroom was something from dark ages.
Comment from Hotel Management
14 May 2024 by Melani Viegas, Hotel Management
Dear Mrs. Tina Bradbury,Thank you for your comment about your recent stay in our Hotel.We deeply regret your dissatisfaction with our service at reception, please accept our apologies.Regarding the classic room you had, it was in accordance with your reservation, as we said in the reception, there was a option to change it to a premium room, but with an extra cost, for the future, we kindly recommend you to anticipate the type of typology that you prefer, so we can be in line with your expectations.We hope to have the opportunity to welcome you again in the future.Kind regards,Melani ViegasGuest Relations
by A verified traveler
Posted 28 Apr 2024
Heated pool very pleasantly warm - important in April. My room on the top (5th) floor had a beautiful sea and golf course view (though have heard rooms on 1st floor - under the swimming pool - were pretty grim). Great breakfast. Excellent location - 100m from the beach. Only things I had to fault were magnetic room key access - lock mechanism clearly needed replacing (tech came twice but didn’t resolve the issue) - which meant I had to go back down to reception to get a new card almost every time I went back to the room. Also - telephone did notconnect to reception/ guest services. Other than these mi or issues, a wonderful stay. Will return.
Comment from Hotel Management
7 May 2024 by Melani, Hotel Management
Dear Mr. George,Thank you for sharing your recent experience with us. We're delighted to hear that you had a wonderful stay and we really appreciate your positive feedback regarding our pool and location.We very much regret that you couldn't work with your room key and that you were unable to connect properly to the Internet. In order to reassure other guests, please, you should always ask for help to connect at the reception so that they can organize it for you, or if necessary they will offer you a voucher to connect to the internet (if you have a Apple device it does not allow the pop-up to connect properly).We're honored to have had the opportunity to host you, and we can't wait to welcome you back in a near future.Best regards,Melani ViegasGuest Relations
by A verified traveler
Posted 26 Feb 2024
Really liked this hotel, visited out of season (February) so it was quiet, peaceful and with great service and a beautiful setting by the sea/beach. If I was nit picking I’d say that it’s a shame the pool wasn’t warmer and that it was a shame there were no spa facilities on site and included in stay, eg sauna / jacuzzi. Also the tennis courts looked shabby. Most people are here for the golf however which doesn’t disappoint although be aware there is no shuttle bus to the local course (vale do lobo) which is a 5–10 min (walk with golf bag) and the shuttle bus to the other two courses nearby isn’t regular. Most people seem to hire a car so maybe not enough call for it.
Finally, out of season the food options locally are limited , an excellent restaurant in the hotel and only one restaurant open within walking distance by the beach.
Comment from Hotel Management
1 Mar 2024 by Melani Viegas, Hotel Management
Dear Mrs. Philippa,Thank you for taking the time to share your experience with us.It was a pleasure to serve you and we hope to welcome you back in the near future.Kind regards,Melani ViegasGuest Relations
by A verified traveler from Redding
Posted 9 Nov 2023
by A verified traveler
Posted 9 Oct 2023 on Hotels
We thoroughly enjoyed our stay at the Dona Filipa Hotel. The staff were extremely helpful particularly the reception staff. The food was excellent and we would be more than happy to return.
Comment from Hotel Management
7 Nov 2023 by Melani Viegas, Hotel Management
Dear Mr. Janet,Thank you for taking the time to share your feedback regarding your recent stay at our resort. We are delighted to hear that you enjoyed our staff and food. We look forward to welcoming you in a near future.Kind regards,Melani ViegasGuest Relations
by A verified traveler
Posted 2 Oct 2023 on Hotels
by A verified traveler
Posted 26 Sep 2023 on Hotels
by A verified traveler
Posted 9 Sep 2023 on Hotels
by A verified traveler
Posted 4 Sep 2023
by A verified traveler from Wetherby
Posted 1 Sep 2023
