Ratings based on 305 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Mar 2024
Comment from Hotel Management
31 Mar 2024 by Patrícia Coelho, Front Office Manager, Hotel Management
Hello Michael,Thank you so much for taking the time to share your positive experience with us. We look forward to the pleasure of hosting you again in the future. If there is anything specific you loved about your stay or if there's anything you'd like us to keep in mind for your next visit, please feel free to share.Thank you once again for choosing our hotel, and we can't wait to welcome you back for another outstanding stay!Warm regards,
by A verified traveler
Posted 16 Mar 2024 on Hotels
Comment from Hotel Management
24 Mar 2024 by Patrícia Coelho, Front Office Manager, Hotel Management
Dear Kevin,We sincerely appreciate you taking the time to share your positive experience with us! Our team is dedicated to providing exceptional service, and your feedback is the best reward for our hard work.Please know that you are always welcome here, and we can't wait to host you again. If you need any assistance or have specific preferences for your next stay, we're here to make your experience even more special.Thank you once again for choosing our hotel, and we hope to see you again soon!Warm regards,
by A verified traveler
Everything great reception and staff were all good
Posted 29 Feb 2024 on HotelsComment from Hotel Management
31 Mar 2024 by Patrícia Coelho - Front Office Manager, Hotel Management
Dear Tahir,We are overjoyed to receive your glowing review! Thank you so much for taking the time to share your positive experience with us. It brings immense satisfaction to the entire team knowing that we played a part in making your stay enjoyable.Your kind words are truly appreciated and serve as a great motivation for us to continue delivering exceptional service. We are delighted that you had a memorable time at our hotel.We look forward to the pleasure of hosting you again in the future. If there is anything specific you loved about your stay or if there's anything you'd like us to keep in mind for your next visit, please feel free to share.Thank you once again for choosing our hotel, and we can't wait to welcome you back for another outstanding stay!Warm regards,
by A verified traveler
Needs improvement
Posted 9 Feb 2024 on HotelsWe had a studio room. The room was a good size with a comfortable bed and a large balcony. The decor was tired which we didn’t mind, but the kitchenette was very badly designed and very difficult to use.
The staff were friendly, but knew very little about the area. They didn’t even know what bus stopped at the stop right outside the hotel. There were no maps or information available.
Comment from Hotel Management
18 Feb 2024 by Patrícia Coelho - Front Office Manager, Hotel Management
Dear John,Thank you for taking the time to share your feedback with us. We appreciate your honest review and value your perspective. Our goal is to continuously improve our services, and your insights are important in helping us achieve that.Your comments are incredibly valuable to us, as they provide an opportunity to identify areas in need of improvement and implement corrective measures. Rest assured that we are thoroughly investigating the issues mentioned to prevent any recurrence in the future.We appreciate your willingness to give us the chance to learn and improve. We sincerely hope to welcome you back in the future and provide an experience that aligns with your expectations.Best regards,Best regards,
by A verified traveler
Posted 1 Jan 2024
Excellent value for money friendly staff.
Comment from Hotel Management
7 Jan 2024 by Front Office Manager, Hotel Management
Dear Mr Anthony, We are overjoyed to receive your glowing review! Thank you so much for taking the time to share your positive experience with us. It brings immense satisfaction to the entire team knowing that we played a part in making your stay enjoyable.We look forward to the pleasure of hosting you again in the future. If there's anything you'd like us to keep in mind for your next visit, please feel free to share.Thank you once again for choosing our hotel, and we can't wait to welcome you back for another outstanding stay!Warm regards,Patrícia Coelho
by A verified traveler
Posted 29 Nov 2023
Spacious rooms very comfortable
Comment from Hotel Management
13 Dec 2023 by Patricia Coelho, Front Office Manager, Hotel Management
Dear Edward,Thank you for your review and the time you took to share your impressions with us.Please know that you are always welcome here, and we can't wait to host you again. If you need any assistance or have specific preferences for your next stay, we're here to make your experience even more special.Thank you once again for choosing our hotel, and we hope to see you again soon!Warm regards,
by A verified traveler
Posted 27 Nov 2023
Nice hotel
Comment from Hotel Management
13 Dec 2023 by Patricia Coelho, Front Office Manager, Hotel Management
Dear Michael,Thank you for your review and the time you took to share your impressions with us.Please know that you are always welcome here, and we can't wait to host you again. If you need any assistance or have specific preferences for your next stay, we're here to make your experience even more special.Thank you once again for choosing our hotel, and we hope to see you again soon!Warm regards,
by A verified traveler
Posted 11 Oct 2023
The hotel needs a refurb but otherwise adequate
Comment from Hotel Management
15 Nov 2023 by Pereira, Hotel Management
Dear Client thank you for your comments about our hotel.We intend to continue with renovations.Kind regardsClaudio PereiraManager
by A verified traveler
Posted 7 Oct 2023
Staff were all very helpful.
Great location.
Breakfast very good.
Comment from Hotel Management
15 Nov 2023 by Pereira, Hotel Management
Dear client thank you for your comments about our hotel.We are pleased to know that you enjoyed your stay with us.Kind regardsClaudio PereiraManager
by A verified traveler from Bristol
Posted 7 Oct 2023
Nice hotel!
Comment from Hotel Management
15 Nov 2023 by Pereira, Hotel Management
Dear Client thank you for your comments about our hotel,Kind regardsClaudio PereiraManager
