Ratings based on 400 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Jun 2024
Second time staying, would highly recommend for a quiet relaxing break! Wonderful facilities, staff are amazing too.
Comment from Hotel Management
17 Jun 2024 by general manager, Hotel Management
Thank you for your recommendation. We're glad you enjoyed your second stay and found our facilities and staff exceptional. Looking forward to your next visit.Kind regards,Miguel Afonso dos Santos
by A verified traveler
Excellent
Posted 16 Feb 2024 on HotelsOur welcome at reception was excellent. Our room was very clean and overlooking the pool. We arrived late but could still order food at the Rubi bar. There was a singer that made the evening more enjoyable even though we were tired from travelling. Beautiful grounds, the gardens are very well kept with some amazing flowers. We used all the facilities and felt very safe and comfortable. The indoor swimming pool came in very handy for the children as the outside pools were cold during February (although that didn’t seem to stop them). The Spa is wonderful and very happy that the children could go in from 9.45-11am. The Spar shop was only 15 minutes walk away and the complementary shuttle bus to the Marina was a great addition. It was quiet, we felt we had the whole place to ourselves. The atmosphere was calm and relaxed. Just a few things I would change. The pillows were very high, the children and I found them to be uncomfortable. The furniture was a little dated and on closer inspection had chips and scratches however this didn’t effect our stay. The internet was a little slow at times which was frustrating as my husband was working. Overall a great hotel.
Comment from Hotel Management
16 Feb 2024 by general manager, Hotel Management
Dear Guest,Thank you for sharing your recent experience with us. We are delighted to hear that you enjoyed your stay and that our reception team provided an excellent welcome. It's wonderful to know that you found your room to be clean and enjoyed the pool view.We're glad you were able to unwind at the Rubi bar and enjoy the evening entertainment despite your late arrival. Your compliments about our well-maintained grounds and facilities, as well as the safety and comfort you felt during your stay, are greatly appreciated.We are pleased that the indoor swimming pool and spa facilities were enjoyed by your family, and that our complimentary shuttle service and proximity to local amenities added convenience to your stay.We have noted your feedback regarding the pillows, furniture, and internet speed, and will certainly look into these areas for improvement.Thank you once again for choosing to stay with us. We hope to welcome you back soon for another relaxing getaway.Best regards,Mário Custódio
by A verified traveler
Posted 5 Feb 2024
Fantastic!!! everything is very modern, very clean, a hotel that you want to return to!
Comment from Hotel Management
6 Feb 2024 by general manager, Hotel Management
Thank you for your glowing review! We're thrilled to hear that you found everything modern, clean, and welcoming. It's always our aim to provide a memorable experience, and we're delighted that you're eager to return. Looking forward to hosting you again soon!Warm regards,Mário Custódio
by A verified traveler
Posted 4 Nov 2023 on Hotels
Comment from Hotel Management
6 Nov 2023 by general manager, Hotel Management
Dear Guest,We appreciate your perfect score for our resort. Your satisfaction is our top priority, and we're delighted to see that you had a fantastic experience. Thank you for choosing us, and we look forward to serving you again in the future.Best regards,Mário CustódioGeneral Manager
by A verified traveler
Very Good but not Excellent
Posted 6 Oct 2023 on HotelsPretty nice resort if you golf. A bit far from the old town to walk.
Comment from Hotel Management
9 Oct 2023 by general manager, Hotel Management
Thank you for choosing our apartments for your holiday and reviewing your experience. We appreciate your feedback and hope to welcome you back again soon.
by A verified traveler
Posted 24 Sep 2023 on Hotels
No words to describe the wonderful experience and the amazing facility. I can’t wait to come back.
Comment from Hotel Management
25 Sep 2023 by general manager, Hotel Management
We are thrilled you had a memorable experience at our resort and can't wait to welcome you back!
by A verified traveler from Crowborough
Posted 13 Sep 2023
Another wonderful stay! Special requests were also given and staff were very friendly and helpful.
Pathways are starting to look a bit tired and need to be repaired. Disappointing that the jacuzzi in the pool still isn’t fixed for a second year.
Comment from Hotel Management
13 Sep 2023 by general manager, Hotel Management
Thank you for your recent stay and feedback. We're glad you had a wonderful time and appreciated our staff's assistance.We're sorry to hear about the pathways and the jacuzzi. We're working on improving the pathways, and we understand your frustration with the jacuzzi issue. We're actively addressing it.We value your input and hope to provide an even better experience on your next visit.
by A verified traveler
Posted 26 Aug 2023
Everything was perfect, property was amazing and staff were lovely. Will definitely be back again.
Comment from Hotel Management
28 Aug 2023 by general manager, Hotel Management
We can't wait to welcome you back for another memorable experience. Your enthusiasm and intention to return mean the world to us. Looking forward to your next visit!
by A verified traveler
Posted 24 Jul 2023
This is a four stars hotel, not five. You need to walk to the affiliated hotel to get pool towels, ice and take the shuttle to go to the marina. The room furniture need to be upgraded. Housekeeping- they were unable to provide daily small face towels.
Comment from Hotel Management
25 Jul 2023 by general manager, Hotel Management
We apologise for the shortcomings in the service but trust you had an overall pleasant experience and we hope you will visit again soon!
by A verified traveler
Posted 3 Jul 2023
We found our 2 bedroom apartment to be clean and spacious. The pool was a bit busy but the larger Hilton pool always had space. The Hilton buffet breakfast was excellent and barely a 2 minute walk through the pool area.
Comment from Hotel Management
3 Jul 2023 by general manager, Hotel Management
It is lovely to see your 5/5 rating and positive feedback! We are thrilled you enjoyed your stay at our resort and look forward to welcoming you back.
