Ratings based on 20 Verified Reviews
5.0 Room cleanliness
5.0 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
A hotel or a museum?! Fabulous
Posted 8 Sep 2023 on HotelsMy husband and I stayed at the Palazzo for 7 nights and had a wonderful experience throughout. Before we even arrived Salvatore was responsive with messages and arranging our late check in.
He greeted us as soon as we arrived in the car and showed us to a parking space directly outside the property.
The masseria is stunning and the rooms are very unique! My first thought was, is this a museum or a hotel!? It was marvellous.
The 200 year old family artifacts throughout the room and the rest of the hotel are amazing.
We could not be more grateful for Salvatore for all of his help with restaurant recommendations and bookings. His expertise on delicious dinners and beautiful beaches was like having our own personal holiday planner.
Enza and her warm welcome every morning at breakfast helped us start the day right, we loved her creativity with the fruit sculptures! Beautiful!
The rooms were clean, comfortable and relaxing. Quiet and relaxing round the pool too. Very pleased with our stay. Thank you
by A verified traveler
Perfect in every way possible
Posted 30 Aug 2018 on HotelsAbsolutely amazing for every aspect of tge entire stay. We cannot wait to return.
by A verified traveler
Pure excellence at a stunning and unusual property
Posted 9 Jun 2018 on HotelsThis is one of my favourite hotels I have stayed at. The building has been cleverly converted to a small boutique hotel. It is high quality and rustic at the same time. The owner has attended to every detail and could not be more helpful in recommending restaurants and local beaches and making sure we are comfortable at the hotel. Enza is a wonderful lady doing everything possible to make breakfast a great experience which it was sat around the beautiful pool in the courtyard garden. All amenities were of high quality even a hairdryer that was powerful and hot water in an instant. This is a little taste of Italian heaven.
by A verified traveler
Posted 28 Aug 2023
Das Haus mit seinen individuellen Zimmern ist sehr liebevoll eingerichtet. Man fühlt sich wie zu Hause. Salvatore und sein Team lassen keine Wünsche offen. Sehr sauber und das Frühstück wird am Pool eingenommen. Es wird alles frisch und individuell für die Gäste zubereitet. Jeden Tag wird das Zimmer gereinigt. Der Aufenthalt war einzigartig. Salvatore, ich komme auf jeden Fall wieder. Macht weiter so.
by A verified traveler
Posted 9 Jul 2023 on Hotels
by A verified traveler
Posted 8 Jul 2023 on Hotels
A estadia foi excelente, o Salvatore nos recebeu muito bem, na chegada ele deu uma lista de dicas, todas muito boas. E ainda nos recebeu com suco é um docinho.
O Palazzo é lindo, muito limpo e bem cuidado. É bem decorado tb. A localização é muito próxima de Gallipoli, o que torna o local ótimo custo benefício. Nós recomendamos muito o Palazzo!!
by A verified traveler
Eccellente struttura nel cuore del Salento
Posted 1 Jul 2023 on HotelsSemplicemente un’esperienza eccellente sotto ogni aspetto, dal comfort della camera all’intera struttura, dalla posizione strategica alle cura e alle attenzioni dello staff verso gli ospiti. Il momento della colazione mattutina, abbondante e genuina, è reso ancora più piacevole e rilassante nella location del bordo piscina.
by A verified traveler
Posted 19 Jun 2023
Je n'ai pas les mots pour décrire notre séjour chez Salvatore. Nous sommes parties le cœur lourd. Le lieu est à couper le souffle, il y a une âme et on s'y sent bien. Les chambres sont décorées avec goût, c'est calme et très propre. Les petits-déjeuners préparés par Enza sont un régal pour les yeux et le ventre. Chaque matin, une nouvelle création avec les fruits. Un sans faute, allez y les yeux fermés et suivez bien les recommandations de Salvatore !
by A verified traveler
Posted 29 Aug 2021 on Hotels
by A verified traveler
Pas d’A/C et mauvaise literie
Posted 13 Aug 2021 on HotelsTrès beau Bred & Breakfast avec de belles attentions aux clients telles qu’elles assiette de fruits frais au petit déjeuner et bouteille de vin en cadeau de départ.
Cependant, pour être en phase avec une prix de nuitée de plus de 300 €uros pour la suite avec jacuzzi dans la chambre que nous avons occupée pendant 4 nuits, 2 points majeurs devraient absolument être améliorés au plus vite :
1- faire vérifier le système d’air conditionné qui ne fonctionne plus du tout et n’envoie aucun air frais. OK en été il peut faire jusqu’à 40 degrés Celsius dans le Salento, mais à Dubai, il faut encore plus chaud et les climatisations fonctionnent !
2 - le matelas Queen Size est de mauvaise qualité avec des ressorts usés empêchant de se reposer vraiment. Avec une chambre à 32°C, nous sommes ressortis très fatigués de notre séjour au Palazzo Castriota à Alezio.
Adresse non recommandable de notre point de vue pour le prix très élevé pratiqué. Si on avait eu connaissance de ce problème de climatisation inopérante en plein été, on aurait pas réservé cet hôtel.
Un geste de discount sur nos extras tels que massages ou serviettes pour la piscine (qui sont payantes - c’est un comble avec le prix pratiqué pour la chambre !) aurait vraiment été appréciés.
Une bouteille de vin en guise d’excuse était un geste bienvenu, mais ne compense pas une note de près de 2000 €uros pour 4 nuits en ce mois d’aout 2021.
Bel endroit et personnels sympathiques, mais adresse à fuir car PAS DE CLIMATISATION
Comment from Hotel Management
17 Aug 2021 by PALAZZO CASTRIOTA, Hotel Management
Gent.mo Cliente, siamo spiacenti per l'inconveniente e la ringraziamo per la sua cortese recenzione, ma solo per informarla lei e chi legge in copia che per quanto riguarda PUNTO 1) ARIA CONDIZIONATA ha funzionato e funziona benissimo in tutta la struttura, ,purtroppo non e' colpa nostra se lasciavate le finestre aperte e i sensori non davano il comando alla macchina ,ve lo abbiamo ripetuto piu' volte,ma avete fatto finta di non capire ,inoltre il ns. sistema e' comandato da un sistema domotico centralizzato non avere l'aria condizionata nella struttura sarebbe stato un vero disastro con 40 gradi anche per gli altri ospiti, cosa che a noi non risulta. PUNTO 2) MATERASSO QUEEN SIZE molto strana la sua osservazione riceviamo ottime recenzioni tutti i giorni dai ns clienti che vorrebbero addirittura acquistare i ns materassi solo a pensare che usiamo materassi DORELAND CONOSCIUTI A LIVELLO INTERNAZIONALE CON MOLLE SINGOLE INSACCHETTATE E MEMORY FOAM...comunque ci scusiamo ancora per l'accaduto e speriamo di poterla ospitare un'altra volta per darne prova dei suoi commenti,magari in un periodo di bassa stagione qualora vorrebbe risparmiare .grazieee
