Ratings based on 126 Verified Reviews
3.6 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from OWOSSO
Posted 9 May 2024
All good, Manger Adel, Christina and all the staff were great.
by A verified traveler
Posted 3 May 2024
First off, this is old Alexandria. The former palace is very grand, with history. The six floor restaurant is excellent. The staff really help make this place and are prompt and friendly. You come to such a hotel to experience the former glory of Alexandria. In this I was impressed.
The problems is that place needs extensive maintenance. It is quite run down. My toilet was cracked and the bidet valve leaked water on the floor unless really tightened. My outdoor chair was cracked. It might be acceptable for Egyptians getting a discount rate, but for foreigners paying higher prices, this isn't really acceptable.
by A verified traveler
Posted 3 May 2024
Great location, friendly staff, nice food, need renovations and mentinance,
by A verified traveler
Posted 2 Mar 2024
Only a one night stay but what a perfect place to be in Alexandria and recapture a little old world charm. The location is the best if you want to be in old Alex - 20 min walk to library and 20 min walk to Citadel - all along the beautiful Corniche. Christina at reception was wonderful helping us arrange a local tour and a taxi back to Cairo at the last minute! 10/10 for sure!
by A verified traveler
Posted 28 Feb 2024
Beautiful old hotel that has been neglected a bit. My rug in my room was not vacuumed. My shower didn’t drain and I wasn’t given enough towels for 2 people. Next to the hotel is a vacant lot full of trash and barking wild dogs. Hotel should contact lot owner or city officials to remedy this eyesore. Rooms were beautiful and recently remodeled. Balcony had view of sea and vacant trash lot. Don’t get the light dinner. It was terrible. Not tasty at all and more like appetizers and not good ones. Breakfast was great. The Windsor has a remarkable location and views of the sea from their restaurant. Some of the furniture in the hallways are actually dirty and gross and need to be discarded as well as the curtains on the ground floor.
by A verified traveler
Posted 15 Feb 2024
by A verified traveler
Posted 21 Jan 2024
The roof top
The location
Hospitality
by A verified traveler
Posted 7 Jan 2024
Good value for money. Traffic can be quite noisy so be sure to have earplugs on hamd
Comment from Hotel Management
11 Jan 2024 by Marketing department, Hotel Management
Dear Guest,Thank you so much for your lovely feedback! We're thrilled to hear that you had a great time with us, and we can't wait to welcome you back soon.
by A verified traveler
Posted 27 May 2023
Unfortunately I won’t be able to recommend it to anyone at least it’s not the first choice at very bottom option.
by A verified traveler
Posted 12 May 2023 on Hotels
