Ratings based on 21 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.8 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 May 2024
I did enjoy my time and this hotel thank you so much for everyone make it happen for me
Comment from Hotel Management
2 May 2024 by Guest relations team, Hotel Management
Dear Valuable Guest,Thank you for choosing Rixos Premium Alamein for your recent stay in El Alamein. To receive such positive rating from our guest is very gratifying and knowing that you enjoyed very every aspect of your stay is a reward in itself. We look forward to welcoming you back very soon.Sincerely
by A verified traveler
Posted 26 Apr 2024
It needs more cleaning effort
Comment from Hotel Management
28 Apr 2024 by guest relations team, Hotel Management
Dear Valuable Guest,Thank you for choosing Rixos Premium Alamein for your recent stay in El Alamein. To receive such positive rating from our guest is very gratifying and knowing that you enjoyed very every aspect of your stay is a reward in itself. We look forward to welcoming you back very soon.Sincerely
by A verified traveler
Posted 7 Feb 2024
hotel stinks, like really stinks, receptionist are on their phone. rooms stink. food is below average. If you have been to good hotels , you will immediately feel the lower quality in just everything. it is just sad.
Comment from Hotel Management
8 Feb 2024 by Guest Experience Team, Hotel Management
Thank you very much for the time you have spared, sharing with us your feedback. It was really great chatting with you over the phone and having all your comments about your stay.Please rest assured that all your points will be passed on to the management in order to act accordingly.We hope to welcome you back again in the very near future.Best regards from Regal Heights.Guest Experience Team
by A verified traveler
Posted 2 Sep 2023
Incredible views. Amazing staff. Great location.
5/5
Comment from Hotel Management
2 Sep 2023 by Guest Experience Team, Hotel Management
Warm greetings from The Regal HeightsThank you so much for your kind words, hoping to welcome you back again soon.Best RegardsGuest Experience Team
by A verified traveler
Posted 19 Aug 2023
Comment from Hotel Management
9 Sep 2023 by Guest Experience Team , Hotel Management
Greetings from Regal Heights, Thank you for staying with us and for the time you have spared, We tried to call you on the cell phone to get more details over your comment, but unfortunately, you did not pick up the phone. Hoping to welcome you back again soon. Best Regards Guest Experience Team
by A verified traveler
Posted 8 Aug 2023
B
Comment from Hotel Management
12 Aug 2023 by Guest Experience Team , Hotel Management
Dear Valuable Guest,Sorry to learn that your stay with us was not fully satisfactory.Please note that your original booking dates were from July 28th till August 1st, 2023.As per your request, we were able to communicate with Expedia to refund the last night (August 1st, 2023).Over and above, we offered your good self a decent discount on your next visit.Hoping to welcome you back again soon.
by A verified traveler
Posted 4 Aug 2023
Comment from Hotel Management
5 Aug 2023 by Guest Experience Team , Hotel Management
Warm greetings from The Regal Heights,Thank you for rating us on Expedia reviews.Looking forwward to welcome you back again soon.Best Regards Guest Experience Team
by A verified traveler
Posted 24 Jul 2023 on Hotels
Comment from Hotel Management
26 Jul 2023 by Guest Experience Team, Hotel Management
Greetings from The Regal Heights, Thank you so much for your wonderful review. We are looking forward to welcoming you back again soon. Best Regards Guest Experience Team
by A verified traveler
Posted 18 Jul 2023
Comment from Hotel Management
19 Jul 2023 by Guest Experience Team, Hotel Management
Dear Mr. Osama,We are sorry to learn that your stay with us was not fully satisfactory. Please note that all your comments were forwarded to the deparment heads concerned to act accordingly.Hoping to welcome you back soon.Best Regards.
by A verified traveler
Posted 5 Jul 2023 on Hotels
Comment from Hotel Management
6 Jul 2023 by Guest Experience Team, Hotel Management
Dear Valuable Guest, Thank you for staying at the Regal Heights and for your review that really made our day. All team members are looking forward to welcome you back again soon. Best Regards Guest Experience Team
