Ratings based on 981 Verified Reviews
3.9 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
The staff at the front desk were super friendly and made my stay more enjoyable.
Comment from Hotel Management
28 May 2024 by Christy, Hotel Management
Thank you for staying with us. We know you had a choice and you choose us And we also appreciate your awesome survey 5/5’s. We do hope to see you again soon.
by A verified traveler
Posted 28 May 2024
All good
Comment from Hotel Management
28 May 2024 by Christy, Hotel Management
Thank you for your wonderful rating of our location. It means a lot to us when our guests enjoy their stay we hope to see you again.
by A verified traveler
Posted 24 May 2024
It was okay. Washroom was not in good shape. There is no elevator to second floor. They could manage it better way.
Comment from Hotel Management
25 May 2024 by Christy , Hotel Management
We wish we had done better to earn your recommendation, and we apologize we did not. When next time in our area please allow us a second opportunity to show you we can do better.
by A verified traveler
Posted 23 May 2024
Comment from Hotel Management
25 May 2024 by Christy , Hotel Management
Thank you for sharing with us your experience as our guest, it was our pleasure to have you as our guest and we hope to see you again.
by A verified traveler
Posted 23 May 2024
Comment from Hotel Management
25 May 2024 by Christy , Hotel Management
Thank you for your rating of our location. We appreciate it when our guests take time to let us know how they felt during their stay. Although you did not give us feedback I can see from the rating you were not happy with our facilities; I apologize we did not meet your standards and wish we had. Please know it is never our intention to dissatisfy our guests. If you do return we can show you we can do better.
by A verified traveler
Posted 23 May 2024
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Comment from Hotel Management
23 May 2024 by Christy , Hotel Management
Thank you for rating our location, and for your feedback your opinion counts to us.
by A verified traveler
Posted 21 May 2024
The staff was excellent. Very professional and friendly. The room was clean, only complaints I have was the bed was very hard and the room smelled moldy and like smoke.
Comment from Hotel Management
23 May 2024 by Christy , Hotel Management
We're also glad to hear that our front desk staff provided good customer service. Your feedback is greatly appreciated, and we look forward to welcoming you back for another fantastic stay in the future. If there's anything more we can do to make your next visit even better, please don't hesitate to let us know. Thank you for choosing to stay with us!
by A verified traveler
Posted 19 May 2024
Average quality bed, but was clean room
Comment from Hotel Management
20 May 2024 by Christy , Hotel Management
Thank you for your wonderful rating of our location. It means a lot to us when our guests enjoy their stay we hope to see you again.
by A verified traveler
Posted 18 May 2024
The room was very humid and not safe for an individual.
Comment from Hotel Management
19 May 2024 by Christy , Hotel Management
Thank you for choosing to stay with us; we apologize that you found us not to be to your expectation. Had you let us know during your stay we would have done what we could have to help make you feel more comfortable. We hope you will re-consider returning so we can show you we can do better.
by A verified traveler from Secaucus
Posted 17 May 2024
There was a cockroach in my room
Comment from Hotel Management
17 May 2024 by Christy, Hotel Management
We apologize if we did not meet your expectations here at the Quality Inn Mount Vernon of Alexandria Virginia. We hope you will return.
