Ratings based on 301 Verified Reviews

4.5 out of 5
89% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 26 Mar 2024
Lovely ambiance and great breakfast.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 21 Mar 2024
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 14 Mar 2024 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 6 Mar 2024 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 5 Mar 2024 on Hotels
5 out of 5
by A verified traveler

Posted 28 Feb 2024
Excellent value for money , room nicely decorated good quality bed linen and towels. Food good and staff friendly and helpful.
5 out of 5
by A verified traveler

Posted 26 Feb 2024
Lovely hotel - rooms clean and high quality. Excellent evening meals and breakfast. Very heloful staff. The village of Luss us very picturesque.
1 out of 5
by A verified traveler

Poor service read review

Posted 19 Feb 2024 on Hotels
Terrible communication. Needed to move room to another day due to ferry issues They didn’t pickup the phone . Didn’t return calls after leaving voice message and when they did pickup . Promised it was all good and a new booking was sorted then 2 days later took my money and didn’t swap booking and hotels.com where just as useless at sorting . No room no refund just money taken for nothing
Comment from Hotel Management
21 Feb 2024 by AP, Hotel Management
Thank you for taking the time to leave a review, however I do feel the need to point out that it is disingenuous. As standard for all hotels, we have a cancellation policy and are therefore well within our right to take payment for your room if you do not show up, regardless of the reason for this. When you contacted us we agreed to make an exception in your case due to the issues that you mentioned. We informed you that you needed to contact Expedia or Hotels.com to cancel the booking and we would accept this free of charge and we have since confirmed this procedure with them. As per our telephone conversation yesterday, we have had no such request for this and therefore our hands are tied in this situation. Regards,Alistair ProwGeneral Manager
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 9 Feb 2024 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 9 Feb 2024 on Hotels
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