Ratings based on 970 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.4 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from St joseph
Posted 21 May 2024
Love it
Comment from Hotel Management
23 May 2024 by Guest Relations Management, Hotel Management
Hi Sherry! We're absolutely thrilled to hear you loved your stay! A simple "love it" is fantastic feedback, and it lets us know we provided a truly enjoyable experience.Is there anything specific you particularly enjoyed that you'd like to mention? Knowing what impressed you helps us continue to provide exceptional service for all our guests.We look forward to welcoming you back again soon for another stay you'll love!
by A verified traveler
Posted 7 May 2024
Comment from Hotel Management
13 May 2024 by Manager, Hotel Management
Hello Kim, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.
by A verified traveler
Posted 6 May 2024
A
Comment from Hotel Management
13 May 2024 by Manager, Hotel Management
Hello Carlin, Thank you for sharing your feedback with us. We appreciate your comments and will take them into consideration for future improvements. Our team is always looking for ways to enhance our guests' experiences. We hope to welcome you back in the future for a chance to exceed your expectations.
by A verified traveler
Posted 4 May 2024
Comment from Hotel Management
25 May 2024 by Guest Relations Management, Hotel Management
Hi Wes! A perfect 5 out of 5 rating – a round of applause for our entire team! We take pride in offering a comfortable and enjoyable experience, and knowing we delivered that for you makes our day. Thank you for choosing us!
by A verified traveler
Posted 2 May 2024
Staff was extremely rude. The room was dirty. Instead of changing us to a different room they yelled and screamed at us, I have never experienced any customer service like that.
Comment from Hotel Management
4 May 2024 by Manager, Hotel Management
Hello Lauren,We regret to hear about your disappointing experience. We encourage guests to reach out to the hotel management directly to address any concerns encountered during their stay. Your feedback is valuable for improving our service quality in the future.
by A verified traveler
Posted 2 May 2024
Property needs some management oversite. Night attendent was very polite, highlite of our stay. Cleaning staff needs better oversite, had to request clean towels and bed sheets were never changed in 5 days even after we requested the service. Also there were tonado warnings and the power went off several times. There were no emergency lighting illuminated. I think a visit from corporate HQs is needed very bad.
Comment from Hotel Management
4 May 2024 by Manager, Hotel Management
Hello Jeffrey,Thank you for sharing your feedback with us. We appreciate your kind words about our night attendant and apologize for any inconvenience you experienced. We encourage you to reach out to our management team directly to discuss your concerns further. Your insights are valuable to us in our ongoing efforts to enhance our guests' experiences.
by A verified traveler
Posted 29 Apr 2024
Comment from Hotel Management
21 May 2024 by Guest Relations Management, Hotel Management
Hi David! We understand a 1 out of 5 rating signifies a deeply disappointing stay. We sincerely apologize. Your feedback is valuable, and we take it seriously. We're committed to improvement to ensure a better experience for all guests. Thank you for letting us know.
by A verified traveler from Alexandria
Posted 28 Apr 2024
the rooms were nice and spacious so i can fit a lot of stuff in there
Comment from Hotel Management
1 May 2024 by Guest Relations Management, Hotel Management
Hi Tristan! Thank you for sharing your positive feedback with us! We're thrilled to hear that you enjoyed the nice and spacious rooms during your stay. Providing comfortable and accommodating accommodations for our guests is a top priority, and we're delighted that our room size met your needs perfectly.We appreciate your kind words and hope to welcome you back for another enjoyable stay in the future. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.
by A verified traveler
Posted 27 Apr 2024
Ice Machine, No big Deal though.
Comment from Hotel Management
30 Apr 2024 by Manager, Hotel Management
Hello Keanu,We appreciate your feedback regarding the ice machine, thank you for bringing this to our attention. Your comments are valuable as we strive to improve our services for all our guests. If you encounter any issues during your next stay, please don't hesitate to contact us directly.
by A verified traveler
Posted 20 Apr 2024
S
Comment from Hotel Management
23 Apr 2024 by Manager, Hotel Management
Hello yumeca,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!
