Ratings based on 520 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 May 2024
All ok
by A verified traveler
Posted 12 May 2024
Very quiet and clean
by A verified traveler
Posted 12 May 2024
Good value for the price. The breakfast was the same every morning, but not bad and a reasonable selection. I would stay there again.
by A verified traveler
Posted 7 May 2024
Convenient location
by A verified traveler from Prescott
Posted 4 May 2024
had a jacuzzi in our room.
by A verified traveler
Posted 21 Apr 2024
It was everything we expected and hoped for. Clean place, pleasant people, nice sauna.
Comment from Hotel Management
26 Apr 2024 by Alexandria AmericInn, Hotel Management
We appreciate your feedback and look forward to serving you on your next visit to Alexandria.
by A verified traveler
Posted 15 Apr 2024
When I arrived the front desk employee was sitting the lobby, and made a comment about not getting his full break. During the check in process he mentioned that he was sleeping on the couch the last few nights and his neck hurt. After I was checked in he said well I can finish my break now.
I was surprised to not find a hot tub, since when I booked online it said that one was in property. When it was mentioned to the front desk man, and asked if the hotel had any open whirlpool suites the front desk agent said well don’t u gave 2 queens? And that is going to be more comfortable sleeping than the sofa and a king and it’s going to be a significant up charge . I was then told if I don’t like it I could leave. About an hour later (around 7pm) the front desk person called my room and told me if I wanted to leave I could and I would get a full refund.
I left the hotel for dinner around 730pm and the front desk person was again in the lobby and it looked like he was sleeping.
I feel I could have been treated a bit better. The front desk person didn’t seem like he wanted to be there and wasn’t very helpful.
I think the front desk
Comment from Hotel Management
16 Apr 2024 by Alexandria AmericInn, General Manager, Hotel Management
Thank you for the feedback in regard to your stay. I can assure you this is not what the experience should have been. I would like to talk with you personally and I will be attempting to reach you by phone later today. I can assure you that I take your concerns very seriously and will be addressing them with staff. Many apologies for your experience.
by A verified traveler
Posted 11 Apr 2024
Great place to stay, best towels and Staff are really friendly and helpful.
Comment from Hotel Management
26 Apr 2024 by Alexandria AmericInn, Hotel Management
Thank you for your feedback. We are thankful for your business and hope you choose us next time you visit the Alexandria area.
by A verified traveler
Posted 5 Apr 2024
Friendly staff and clean rooms
Comment from Hotel Management
26 Apr 2024 by Alexandria AmericInn, Hotel Management
We are glad to hear you enjoyed your stay.
by A verified traveler
Posted 3 Apr 2024
The only thing that we didn’t like about this place the bed and pillows. The bed was very hard and uncomfortable. The pillows were very flat. Other than that it was great. Was very impressed how quiet it was at night.
Comment from Hotel Management
26 Apr 2024 by Alexandria AmericInn, Hotel Management
We are happy to see that your overall stay was enjoyable. We always appreciate feedback, as we continually strive to improve.
