Ratings based on 1,002 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Jun 2024
The property location is beautifully set on the St. Lawrence and though I had an issue with another guest the first night the property manager handled it professionally and promptly. I would definitely recommend this establishment it is comfortable & well maintained. The staff are courteous and friendly.
Comment from Hotel Management
12 Jun 2024 by Josh - Front Desk Manager, Hotel Management
Thank you for staying with us! We appreciate your feedback!
by A verified traveler
Posted 10 Jun 2024
Fantastic!!!
Comment from Hotel Management
12 Jun 2024 by Josh - Front Desk Manager, Hotel Management
Thank you for staying with us! We appreciate your feedback!
by A verified traveler
Posted 7 Jun 2024
A lovely view close to the boat rides and restaurants. Staff was extremely helpful and pleasant. Would recommend to anyone.
Comment from Hotel Management
12 Jun 2024 by Josh - Front Desk Manager, Hotel Management
Thank you for staying with us! We appreciate your feedback!
by A verified traveler
Posted 6 Jun 2024
Best location in Alexandria bay.
Comment from Hotel Management
12 Jun 2024 by Josh - Front Desk Manager, Hotel Management
Thank you for staying with us! We appreciate your feedback!
by A verified traveler
Posted 5 Jun 2024
We did not like the view from our original room (big boat docked outside our balcony). Asked for a change and they accommodated at no rxtra charge. Very grateful for that. Would stay there again for sure ...
Comment from Hotel Management
12 Jun 2024 by Josh - Front Desk Manager, Hotel Management
Thank you for staying with us! We appreciate your feedback!
by A verified traveler
Posted 5 Jun 2024
nice
Comment from Hotel Management
12 Jun 2024 by Josh - Front Desk Manager, Hotel Management
Thank you for staying with us! We appreciate your feedback!
by A verified traveler
Posted 4 Jun 2024
This is by far my favorite place to stay while in the Alexandria Bay Area. The rooms are absolutely adorable, the beds are comfortable, the views are amazing, staff is always friendly and helpful, parking is a breeze and everything is walkable around the area. Try and get the river view over the harbor but both are great. Very very motorcycle friendly as well!
Comment from Hotel Management
12 Jun 2024 by Josh - Front Desk Manager, Hotel Management
Thank you for staying with us! We appreciate your feedback!
by A verified traveler from Foxborough
Posted 27 May 2024
Both my and my friend's rooms were full of mosquitoes. There is a sign posted on the doors to the balconies saying, if you open the door, you will let the bugs in. Neither one of us opened the doors. In fact, we got there very late, after the office had closed, and both of our rooms were infested with mosquitoes. They were all over the beds, the walls, the ceilings, the towels, and the furniture. We were stuck with the rooms because we had checked in after hours, so we could not ask for different rooms. Also, I have to believe that all the rooms had mosquitoes in them. Why would just our two rooms be the exception? Also, there was a used Q-tip on the floor in my bathroom.
Comment from Hotel Management
28 May 2024 by Kimberly, Hotel Management
We apologize for the inconvenience. Thank you for your review.
by A verified traveler
Posted 25 May 2024
Courteous staff, clean room and bath. Easy check in and out. Wonderful refrigerator.
Comment from Hotel Management
26 May 2024 by Kimberly, Hotel Management
Thank you for your review.
by A verified traveler
Posted 25 May 2024
Loved being right on the waterfront of the St. Lawrence River and in touring the thousand islands.
Comment from Hotel Management
26 May 2024 by Kimberly, Hotel Management
Thank you for your review.
