Ratings based on 1,001 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 May 2024
Very clean and calm property.
Comment from Hotel Management
22 May 2024 by Kimberly, Hotel Management
Thank you for your response.
by A verified traveler from Catosnville
Posted 21 May 2024
The property was clean, safe, and right on the water. Great value.
Comment from Hotel Management
22 May 2024 by Kimberly, Hotel Management
Thank you for your response.
by A verified traveler
Posted 18 May 2024
It was modern and clean. Private balcony
Comment from Hotel Management
22 May 2024 by Kimberly, Hotel Management
Thank you for your response.
by A verified traveler
Posted 17 May 2024
The location was excellent, and walkable to what we needed.
Comment from Hotel Management
21 May 2024 by Josh - Front Desk Manager, Hotel Management
Thank you for staying with us, we appreciate your feedback!
by A verified traveler
Posted 10 May 2024
The room has a BAD ant problem. I woke up with them crawling on me! TV picture was grainy and we had no hot water for one of the daya of our trip.
Comment from Hotel Management
12 May 2024 by Lisa Knight - General Manager, Hotel Management
Hi Kathaleen, it is extremely disappointing to hear of your experience while staying with us. Our mission is to provide the best vacation spot in the 1000 Islands and we clearly missed that mark with you. We have an incredible team dedicated to show our customers the best customer service possible! With that being said, we are not able to provide you with a comfortable stay without knowledge of room issues. We keep an active shift log that provided no documentation of these issues you experienced. I have personally spoked with the staff, front desk and housekeeping, who were not aware of your issues either. Please come back and stay with us again in the future, as I am confident we will hit our high expectation mark for you! If you do ever experience a negative issue with us, please bring it forth to the staff immediately so it can be resolved. Apologies on behalf of our entire staff, with great hopes we can better serve you in the future!
by A verified traveler
Posted 10 May 2024
Beautiful river view! Comfortable room.
Comment from Hotel Management
11 May 2024 by Josh - Front Desk Manager, Hotel Management
Thank you for staying with us! We appreciate your feedback!
by A verified traveler from Gatineau
Posted 3 May 2024
Wonderful, as advertised
Comment from Hotel Management
9 May 2024 by Josh - Front Desk Manager, Hotel Management
Thank you for staying with us! We appreciate your feedback!
by A verified traveler
Posted 28 Apr 2024
Comment from Hotel Management
19 May 2024 by Kimberly, Hotel Management
Thank you for your great review.
by A verified traveler
Posted 7 Feb 2024
by A verified traveler from rochester
Posted 30 Nov 2023
Good stay.
