Ratings based on 487 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from RUNAWAY BAY
Posted 13 May 2024
The location is great, right across from the beach. The management were good to deal with. The unit itself had problems. The dryer didn't work, a light was out in the bathroom so it we couldn't use the mirror at night for hair and makeup, and the hot tub outside was not hot. The manager said he'd turn up the heat but it was still very luke warm when we tried to use it thereafter. In May when the weather is cool, the hot tub should be "hot" please. The building was very clean but had a foul odor once you got into the life and down in the carpark. Very septic smelling. Secure parking was good and it was quiet, no loud guests. I liked the little kitchen and the big t.v.
Comment from Hotel Management
17 May 2024 by Christine, Hotel Management
Hi GinaThank you for your review. I'm sorry to hear that the dryer was not working, and a light bulb was out, I hope that you informed the Manager at the time that this happened, I'm sure he would have tried to rectify this.As for the spa pool, there may have been issues at the time but have now been fixed, I agree a spa should be hot especially with the temperature cooling down.Unfortunately, we can't do much more than we do now in regards the smell in the lift and carpark, there is water that runs under the building and can become stagnant and when it rains, it flows better but causes a smell, as it gets washed out.Kind regardsChristine
by A verified traveler
Posted 24 Apr 2024
Location is very good
by A verified traveler
Posted 21 Apr 2024
Great place, location good as well, and service was excellent
by A verified traveler from Griffin
Posted 31 Mar 2024
Friendly staff. Great location. Reasonably priced!
Comment from Hotel Management
31 Mar 2024 by Christine, Hotel Management
Thank you Aimee much appreciated
by A verified traveler
Posted 25 Mar 2024
Easy to get to. Lots of amenities close by.
Beautiful view.
Very accessible for someone with mobility issues.
Comment from Hotel Management
31 Mar 2024 by Christine, Hotel Management
Thank you Glad we could accommodate
by A verified traveler
Posted 22 Mar 2024
Very comfortable, excellent vuews and location.
Excellent customer service
Comment from Hotel Management
31 Mar 2024 by Christine, Hotel Management
Thank you much appreciated
by A verified traveler
Posted 3 Mar 2024
by A verified traveler
Posted 2 Mar 2024 on Hotels
Comment from Hotel Management
3 Mar 2024 by Christine, Hotel Management
Thank you Cindy that score was very much appreciated and glad that you enjoyed your stay.Kind regards
by A verified traveler
Posted 28 Feb 2024 on Wotif
by A verified traveler
Posted 25 Feb 2024 on Hotels
